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Customer Success Associate

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Exoft

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Location:
Ukraine , Lviv

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Customer Success Associate to support customer onboarding, platform configuration, and troubleshooting for a product used by sales teams in large enterprises. This role combines Customer Success and analytical work, requiring strong attention to detail, logical thinking, and the ability to work with structured data, formulas, and business logic. You’ll work closely with customers and internal teams to ensure accurate system configuration and smooth onboarding experience.

Job Responsibility:

  • Configure and set up new customer environments (tenants) within the platform
  • Implement customer-specific configurations using internal tools
  • Translate business logic and spreadsheet models into platform formulas and rules
  • Analyze Excel / Google Sheets files and convert calculations into system logic
  • Validate outputs to ensure accuracy and alignment with customer expectations
  • Collaborate with Customer Success, Product, and Engineering teams to resolve issues and improve workflows

Requirements:

  • 2+ years of commercial experience in Customer Success, Technical Support, or similar roles
  • Strong proficiency in Excel or Google Sheets (formulas, logical calculations)
  • Ability to translate spreadsheet logic into structured rules or expressions
  • Experience working with structured data and/or configuration systems
  • Strong analytical thinking and attention to detail
  • Good written and spoken English (B2 or higher)
What we offer:
  • Paid vacation — 18 days + 1 day for each year with us
  • Paid sick leave (14 days of your base year)
  • Wellness program (sport, healthcare)
  • 50% compensation for educational matters
  • Teambuildings and corporate events

Additional Information:

Job Posted:
April 16, 2026

Work Type:
Hybrid work
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