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Customer Success Associate

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Virtru

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Location:
United States, Washington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

55000.00 - 70000.00 USD / Year

Job Description:

As a Customer Success Associate, you will be reporting to the Senior Customer Success Manager.

Job Responsibility:

  • Onboard new customers using playbooks
  • Drive adoption and outcomes
  • Renewals
  • Expansion
  • Risk management
  • Relationships and advocacy
  • Feedback and content
  • Systems and reporting
  • Travel: occasional onsite visits for training, business reviews, or other key meetings

Requirements:

  • Bachelor’s degree from a 4‑year college or university
  • 2+ years in customer success, sales, or account management at a B2B tech/SaaS company
  • cybersecurity, IT, or compliance experience is a plus
  • Proven track record renewing and expanding contracts in a high‑velocity environment
  • Strong communicator and presenter, capable of training admins and end users
  • Technical aptitude with the curiosity to learn
  • Organized, proactive, and detail‑oriented
  • Diligent and accurate in Salesforce

Nice to have:

cybersecurity, IT, or compliance experience

What we offer:
  • Flexible PTO policy
  • $1,500 annual Learning & Development Stipend
  • Frequent company-sponsored team celebrations
  • Access to an Employee Assistance Program
  • Access to Headspace
  • A flat 3% contribution to your retirement account
  • A high degree of flexibility
  • Competitive compensation
  • Generous parental, medical, and bereavement policies
  • 401K contribution and stock options
  • Full medical, dental, and vision benefits
  • New Hire Swag and IT Welcome boxes
  • Structured semi-annual 360° performance reviews

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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