Customer Success Associate Jobs

Customer Success Associate

We are seeking dedicated Customer Success Associate that are passionate about en...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native or fluent level of English
Experience in a customer facing role whether that be retail or call centre environment
Experience supporting customers via email, live chat, and phone are a benefit
Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit
Great communication skills, fluency in English, both written and spoken is essential
Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude
Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed
Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily
Are great problem solvers
Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction

Job Responsibility

Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction
Support and engage with our customers with their global business travel requirements
Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues
Exceed customer expectations when managing bookings, queries and requests
Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
Stay up-to-date with new features and product launches in Perk

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Customer Success Associate

As a Customer Success Associate, you will be reporting to the Senior Customer Su...

Location

United States , Washington

Salary:

55000.00 - 70000.00 USD / Year

Virtru

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a 4‑year college or university
2+ years in customer success, sales, or account management at a B2B tech/SaaS company
cybersecurity, IT, or compliance experience is a plus
Proven track record renewing and expanding contracts in a high‑velocity environment
Strong communicator and presenter, capable of training admins and end users
Technical aptitude with the curiosity to learn
Organized, proactive, and detail‑oriented
Diligent and accurate in Salesforce

Job Responsibility

Onboard new customers using playbooks
Drive adoption and outcomes
Renewals
Expansion
Risk management
Relationships and advocacy
Feedback and content
Systems and reporting
Travel: occasional onsite visits for training, business reviews, or other key meetings

What we offer

Flexible PTO policy
$1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies
401K contribution and stock options

Fulltime

Customer Success Associate

Location

Chile , Santiago

Salary:

Not provided

Optmyzr

Expiration Date

Until further notice

Requirements

Undergraduate degree in any discipline
Fluent in written and spoken English
Smart, scrappy, and eager to learn
Customer-centric with empathy and professionalism
High-energy, confident, and ownership-driven
Humble, adaptable, and resilient
Excited to grow and take on new responsibilities
Based in Santiago or willing to relocate

Job Responsibility

Support customers via email and chat
Assist with onboarding and help trial users choose Optmyzr
Create educational and communication content
Represent customer insights and feedback internally
Handle follow-ups through calls/emails when appropriate

What we offer

Global Customer Impact
Learn from Industry Experts
People-First Culture
Supportive Team Environment

Customer Success Associate

Location

India , Hyderabad

Salary:

Not provided

Optmyzr

Expiration Date

Until further notice

Requirements

Undergraduate degree in any discipline
Fluent in written and spoken English
Smart, scrappy, and resourceful
Strong understanding of customer empathy and respectful communication
Willing to take ownership and work independently
High-energy, confident, and impact-driven
Adaptable and eager to learn in a fast-moving environment
Must be located in Hyderabad or willing to relocate

Job Responsibility

Support customers via email and chat
Guide trial users to determine if Optmyzr is the right fit
Assist with onboarding and product navigation
Create customer education and adoption content
Represent customer needs and feedback internally
Follow up through calls/emails when needed

What we offer

Customer-First Work
Skill Growth in Digital Marketing
Collaborative Environment
Supportive Culture

Customer Success Associate

You will work directly with our users via phone, email, and chat. In this role, ...

Location

Canada , Toronto

Salary:

Not provided

MTFX INC

Expiration Date

Until further notice

Requirements

University / College degree
Customer Service 2 years
track record of strong customer relationship skills
confident communicator
organized
quick learner
ambitious
computer savvy
relationship builder
empathetic

Job Responsibility

First line of support
Responsible for receiving customer support feedback and disseminating that information appropriately with the team internally
Develop and deliver new and advanced user training to customers
Create and maintain resources to support customers
Onboard all new customers
ensuring that accounts are properly configured leading to launch
train customers on how to use our online payments platform
Continually optimize the onboarding processes

What we offer

Excellent compensation plan
great benefit plan
casual dress code
fast-paced, tech-driven environment
flat organization where ideas are sought and accepted from everyone

Fulltime

Customer Success Associate

At Flipdish, we’re turning the tables in favour of independent restaurant and ta...

Location

Argentina , Buenos Aires

Salary:

Not provided

Flipdish

Expiration Date

Until further notice

Requirements

Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
Proven track record in minimizing customer churn
The ability to look at longer-term plans and set the direction for clients
Results-focused, can-do-attitude, Naturally motivated and team player
Comfortable in using data to make decisions
Highly organised - ability to build pipelines and track current/ future processes
Confident and able to present to clients and internal stakeholders over video
Passionate about the hospitality industry and understand the challenges the industry faces
Have an eye for detail and a highly analytical mindset
Motivated by increasing revenue and the sales process

Job Responsibility

Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores
Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
Interpret and drive action for “at-risk” customers
Build relationships and create partnerships with your client base

What we offer

Unparalleled opportunities for career growth
Share scheme
Beautiful offices in bustling cities like London, Dublin & Karachi
Flexibility where possible
Genuinely friendly team
Supportive environment
Values diversity, inclusion, and wellbeing
Believe in balance, not burnout

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
Proven ability to handle the full order lifecycle
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills
Excellent communication skills
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers
Manage the full order lifecycle
Take ownership of complex after-sales cases
Build and nurture strong relationships with valued customers
Collaborate closely with suppliers and artisans
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
Identify recurring challenges and propose process improvements

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Customer Success Associate

Snappr

Location:
Philippines , Metro Manila

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 24, 2025

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