Customer Success Associate Job at GemCommerce (Hanoi)

Customer Success Associate

As a Customer Success Associate, you will play a key role in protecting revenue ...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships
Strong communication skills—verbal, written, and virtual (video/phone)
Ability to manage multiple priorities and work effectively under pressure
Highly organised with excellent attention to detail and time management skills
Ability to assess business needs and identify risks impacting project success
Comfortable engaging with stakeholders at all levels and tailoring communication appropriately
Confident, self-motivated, and collaborative team player with a desire to learn
Proficient in Microsoft Word, Excel, and PowerPoint

Job Responsibility

Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily
Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success
Monthly Analysis: Provide a summary of changes in risk status and churn pipeline
Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders
Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success
Project Support: Undertake specific projects to enhance customer value and revenue growth

Customer Success Associate

As a Customer Success Associate (CSA) within Rest of World Banking, you are resp...

Location

United States , Portsmouth

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

3-5+ SaaS Customer Success or Account Management experience
Demonstrated commercial mindset, with an understanding of “selling moments”
Process orientation, with a keen focus on Customer goal achievement KPI’s
Experience of using data to drive growth and retention campaigns

Job Responsibility

Develop long-term relationships with customers, understanding their business needs
Protect the revenue and maximize renewal opportunities
Act as a strategic advisor, identifying opportunities for upselling and cross-selling
Monitor customer health scores and proactively address potential issues
Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Serve as the main point of contact for customer inquiries and concerns
Work cross-functionally with sales, support, and product teams to resolve customer issues
Monitor customer engagement metrics, churn rates, and overall satisfaction
Prepare reports and insights on customer success initiatives

Customer Success Associate - German Speaker

As an Associate Brand Protection Partner, you will own the client relationship r...

Location

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
Fluent in German and English
Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
Strong customer service skills
Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations
Must be able to identify problems, analyze data, and develop solutions to address them
You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders

Job Responsibility

Primary ownership and accountability for the customer
Create, drive, and continuously improve the strategy for customer
Agree on KPI’s or other success measures with the customer
Actively monitor and report on progress for all customer programs
Provide regular performance feedback for all Client Manager/ Coordinators working in your team
Deal with customer communications and escalations in a timely manner to ensure quick resolution
Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements
Monitor health and own accountability for all customer
Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required
Bring customers with common issues together to share best practice and common enforcement issues/ targets for action

Fulltime

Customer Success Associate

We are seeking dedicated Customer Success Associate that are passionate about en...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native or fluent level of English
Experience in a customer facing role whether that be retail or call centre environment
Experience supporting customers via email, live chat, and phone are a benefit
Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit
Great communication skills, fluency in English, both written and spoken is essential
Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude
Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed
Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily
Are great problem solvers
Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction

Job Responsibility

Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction
Support and engage with our customers with their global business travel requirements
Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues
Exceed customer expectations when managing bookings, queries and requests
Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
Stay up-to-date with new features and product launches in Perk

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Customer Success Associate

As a Customer Success Associate, you will be reporting to the Senior Customer Su...

Location

United States , Washington

Salary:

55000.00 - 70000.00 USD / Year

Virtru

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a 4‑year college or university
2+ years in customer success, sales, or account management at a B2B tech/SaaS company
cybersecurity, IT, or compliance experience is a plus
Proven track record renewing and expanding contracts in a high‑velocity environment
Strong communicator and presenter, capable of training admins and end users
Technical aptitude with the curiosity to learn
Organized, proactive, and detail‑oriented
Diligent and accurate in Salesforce

Job Responsibility

Onboard new customers using playbooks
Drive adoption and outcomes
Renewals
Expansion
Risk management
Relationships and advocacy
Feedback and content
Systems and reporting
Travel: occasional onsite visits for training, business reviews, or other key meetings

What we offer

Flexible PTO policy
$1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies
401K contribution and stock options

Fulltime

Customer Success Associate

Location

Chile , Santiago

Salary:

Not provided

Optmyzr

Expiration Date

Until further notice

Requirements

Undergraduate degree in any discipline
Fluent in written and spoken English
Smart, scrappy, and eager to learn
Customer-centric with empathy and professionalism
High-energy, confident, and ownership-driven
Humble, adaptable, and resilient
Excited to grow and take on new responsibilities
Based in Santiago or willing to relocate

Job Responsibility

Support customers via email and chat
Assist with onboarding and help trial users choose Optmyzr
Create educational and communication content
Represent customer insights and feedback internally
Handle follow-ups through calls/emails when appropriate

What we offer

Global Customer Impact
Learn from Industry Experts
People-First Culture
Supportive Team Environment

Customer Success Associate

Location

India , Hyderabad

Salary:

Not provided

Optmyzr

Expiration Date

Until further notice

Requirements

Undergraduate degree in any discipline
Fluent in written and spoken English
Smart, scrappy, and resourceful
Strong understanding of customer empathy and respectful communication
Willing to take ownership and work independently
High-energy, confident, and impact-driven
Adaptable and eager to learn in a fast-moving environment
Must be located in Hyderabad or willing to relocate

Job Responsibility

Support customers via email and chat
Guide trial users to determine if Optmyzr is the right fit
Assist with onboarding and product navigation
Create customer education and adoption content
Represent customer needs and feedback internally
Follow up through calls/emails when needed

What we offer

Customer-First Work
Skill Growth in Digital Marketing
Collaborative Environment
Supportive Culture

Customer Success Associate

You will work directly with our users via phone, email, and chat. In this role, ...

Location

Canada , Toronto

Salary:

Not provided

MTFX INC

Expiration Date

Until further notice

Requirements

University / College degree
Customer Service 2 years
track record of strong customer relationship skills
confident communicator
organized
quick learner
ambitious
computer savvy
relationship builder
empathetic

Job Responsibility

First line of support
Responsible for receiving customer support feedback and disseminating that information appropriately with the team internally
Develop and deliver new and advanced user training to customers
Create and maintain resources to support customers
Onboard all new customers
ensuring that accounts are properly configured leading to launch
train customers on how to use our online payments platform
Continually optimize the onboarding processes

What we offer

Excellent compensation plan
great benefit plan
casual dress code
fast-paced, tech-driven environment
flat organization where ideas are sought and accepted from everyone

Fulltime

Customer Success Associate

GemCommerce

Location:
Vietnam , Hanoi

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

Expiration:
March 31, 2026

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Job Responsibility:

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Nice to have:

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Job Posted:January 18, 2026

Expiration:March 31, 2026

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Location:
Vietnam , Hanoi

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 18, 2026

Expiration:
March 31, 2026