Customer Success Associate Jobs

Flipdish

Location:
Argentina, Buenos Aires

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but. You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our global client base.

Job Responsibility:

Manage restaurant customers in the UK, helping them engage and find value from Flipdish products
Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently
Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system
Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores
Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products
Interpret and drive action for “at-risk” customers
Build relationships and create partnerships with your client base

Requirements:

Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role
Proven track record in minimizing customer churn
The ability to look at longer-term plans and set the direction for clients
Results-focused, can-do-attitude, Naturally motivated and team player
Comfortable in using data to make decisions
Highly organised - ability to build pipelines and track current/ future processes
Confident and able to present to clients and internal stakeholders over video
Passionate about the hospitality industry and understand the challenges the industry faces
Have an eye for detail and a highly analytical mindset
Motivated by increasing revenue and the sales process
Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems
Have a background in Sales
English fluency is mandatory

What we offer:

Unparalleled opportunities for career growth
Share scheme
Beautiful offices in bustling cities like London, Dublin & Karachi
Flexibility where possible
Genuinely friendly team
Supportive environment
Values diversity, inclusion, and wellbeing
Believe in balance, not burnout

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Remote work

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Customer Success Associate