Customer Success Associate Job at hyperexponential (London)

Customer Success Associate

hyperexponential

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. The Customer Success team at hx is central to our mission of helping insurers unlock measurable value from our entire product suite, including hx Renew and other innovative solutions. We work with a diverse portfolio of customers, from global leaders to ambitious scale-ups, ensuring they achieve their business goals and embed hx products into their core operations.

Job Responsibility:

Define and track customer success criteria and metrics so customers can clearly see progress and value from hx products
Proactively manage the health of your customer portfolio by identifying risks and opportunities early and driving agreed actions to resolution
Support customers in using hx products effectively and consistently, deepening adoption across teams and workflows
Own and deliver QBRs and Account Plans to a high standard, providing clarity for both customers and internal stakeholders
Demonstrate and communicate tangible business value from the platform and services, building strong renewal confidence and advocacy
Identify and progress opportunities to add further value through additional software or services, always aligning with customer outcomes

Requirements:

Gained customer-facing experience, whether through work, internships, or volunteering
account management or SaaS exposure is a plus, but not required
Shown passion and aptitude for technology and business transformation, with curiosity about how software, data, and AI can change how organisations make decisions
Developed excellent presentation skills, both written and verbal, with the ability to explain concepts clearly and confidently
Demonstrated strong organisational, time-management, and prioritisation skills, able to manage multiple customers and tasks effectively
Proven yourself as a creative self-starter who looks for ways to improve processes, materials, and outcomes
Shown keen analytical skills and the ability to gauge and anticipate trends using data, even if you’re early in your journey with metrics and dashboards

Nice to have:

account management or SaaS exposure is a plus, but not required

What we offer:

£5,000 training and conference budget for individual and group development
25 days of holiday plus 8 bank holidays (33 days total)
Company pension scheme via Penfold
Mental health support and therapy via Spectrum.life
Individual wellbeing allowance via Juno
Private healthcare insurance through AXA
Income protection and Life Insurance
Cycle to Work Scheme
Equity: We offer equity across all roles at hx, making it a significant component of total compensation
Top-spec equipment (laptop, screens, adjustable desks, etc.)
Regular remote and in-person hackathons, lunch and learns, socials, and game nights
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry
Exceptional opportunities for personal development and growth as we build something remarkable together

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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