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Customer Success Associate, Payor

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Verse Medical

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Location:
United States , New York City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

80000.00 USD / Year
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Job Description:

Our Mission: Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Job Responsibility:

  • Become the first full-time Payor Customer Success Associate at Verse, with the opportunity to scale this function meaningfully over the coming years
  • Partner with Payor Account Executives to onboard new accounts and achieve the goals of account expansion, churn prevention, and customer education
  • Act as a trusted partner to customers as they onboard and grow with Verse, becoming their first call for feedback and issue resolution
  • Proactively identify account risks and implement mitigation strategies
  • Monitor product usage and creatively engage with customers to drive adoption
  • Collaborate to resolve high-impact issues with payor relations, operations, and analytics teams
  • Collaborate with customers to ensure timely and compliant documentation for successful insurance billing

Requirements:

  • 1-2 years in a customer-facing role
  • A naturally empathetic individual who genuinely loves helping people
  • Well-organized, with high attention to detail, a resourceful problem solver, and can manage multiple work streams
  • Excellent interpersonal & communication skills, both written and verbal
  • Ability to manage ambiguity and competing priorities
  • Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)
What we offer:
  • Meaningful Compensation: $80,000 base salary + $5,000 target annual bonus
  • Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents
  • Plan for the Future: We offer a 401(k) plan to help you save for your future
  • Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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