Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Experience in the luxury sector is definitely a plus but not mandatory
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to build and manage relationships and support negotiations with clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers, overseeing inquiries and requests with accuracy and a personal touch to ensure a tailored, luxury-level experience
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Take ownership of complex after-sales cases, managing and resolving issues arising both after order confirmation and after shipment, or following delivery when clients require further assistance
Build and nurture strong relationships with valued customers, proactively engaging to enhance their experience and strengthen long-term loyalty
Collaborate closely with suppliers and artisans, recommending effective solutions that balance client needs with company objectives
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT) to ensure seamless execution of after-sales activities
Identify recurring challenges and propose process improvements to optimize workflows and support operational excellence

What we offer

Positive workplace
Young team (29 y/o on average) that works in harmony and is extremely passionate about the Artemest mission
Benefits: special prices on Artemest.com, meal vouchers, and discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Senior Customer Success Engineer

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Past experience with Data Security product suite (CASB, DLP)
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills

Job Responsibility

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Senior Customer Success Engineer

Location

Germany , Berlin

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Past experience with Data Security product suite (CASB, DLP)
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills

Job Responsibility

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Senior Specialist, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience managing clients or internal stakeholders
Logical, structured thinking, and affinity for numerical analysis
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Experience in identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level

Job Responsibility

Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Customer Success Manager

The Customer Success Manager (Enterprise) is responsible for building effective ...

Location

Germany , Berlin

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s Degree or equivalent work experience and education preferred
Experience managing accounts with complex IT systems
Experience managing accounts with 1000+ employees
Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
Prior experience as a Customer Success Manager

Job Responsibility

Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
Maintain a high level of professionalism in the handling and managing of enterprise accounts
Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term

What we offer

We offer company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
and certification completion bonuses

Fulltime

Associate Customer Care Agent

We’re looking for an Associate Customer Care Agent to join us at our Chemnitz HQ...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Some experience in customer support or a customer-facing role
Clear and confident communication skills
A basic understanding of HTML/CSS and APIs
Fluent German (speaking and writing, C1+) and English (B2)
A collaborative team player with empathy, positivity, and a good sense of humour
Interest in technology and modern tools, especially topics like AI, automation, and prompting

Job Responsibility

Be the first point of contact for our customers
supporting them via phone, email, and (soon) live chat
Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
Take ownership of customer requests from start to finish
Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
Think one step ahead by proactively reaching out to customers when you notice something that could impact them
Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Manager, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
Successful track record of identifying “next opportunity” for customers to further enhance the strength and value of the partnership for both parties
Experience in creative thinking and development of innovative solutions to complex customer challenges
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
English and German required

Job Responsibility

Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products

Fulltime

Select Country

Customer Success Associate - German

Job Description

Job Responsibility

Requirements

What we offer

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