CrawlJobs Logo

Customer Success Associate - German Speaker

corsearch.com Logo

Corsearch

Location Icon

Location:

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As an Associate Brand Protection Partner, you will own the client relationship related to value delivery, with primary responsibility for client satisfaction and retention. You are jointly responsible for setting the strategy for each customer in your portfolio (together with the Account Manager) and for ensuring that this strategy is delivered by your team. You will be the primary point of escalation for your customers and will monitor their health on a regular basis.

Job Responsibility:

  • Primary ownership and accountability for the customer
  • Create, drive, and continuously improve the strategy for customer
  • Agree on KPI’s or other success measures with the customer
  • Actively monitor and report on progress for all customer programs
  • Provide regular performance feedback for all Client Manager/ Coordinators working in your team
  • Deal with customer communications and escalations in a timely manner to ensure quick resolution
  • Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements
  • Monitor health and own accountability for all customer
  • Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required
  • Bring customers with common issues together to share best practice and common enforcement issues/ targets for action
  • Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection
  • Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed
  • Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports
  • Maintain a high-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zeal 2.0, and Browser Plug-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced
  • Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity

Requirements:

  • Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
  • Fluent in German and English
  • Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
  • Strong customer service skills
  • Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations
  • Must be able to identify problems, analyze data, and develop solutions to address them
  • You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
  • Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
  • Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
  • Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders
  • Ability to build and maintain strong relationships with clients and internal teams
  • Ability to take a strategic and analytical approach, while being capable to understand trends
  • Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved
  • Motivated and results-driven individual who takes a high degree of responsibility in their work
  • Strong risk assessment and risk mitigation skills

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Corsearch - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Associate - German Speaker

New

Buyer

The buyer plays a pivotal role to ensure the timely acquisition of parts and mat...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10 years of experience in aviation or material/parts environment
  • Experience working in ERP system, eg. SAP, ORCL, etc.
  • Negotiation skill in procurement
  • Working knowledge of purchasing and tendering process
  • Working knowledge of FAA/EASA regulations, for material require for a maintenance aircraft
  • Working knowledge of shipments terms, incoterms
  • Planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting
  • Interpersonal skills necessary to develop and maintain effective working relationships with sales team, owners, outside counsel, and other departments
  • Must hold Diploma and / or equivalent academic qualification.in Supply chain or any engineering discipline
Job Responsibility
Job Responsibility
  • Evaluate suppliers to be selected and maintain the Approved Suppliers List (ASL)
  • Purchase material within approved budget
  • Place all types of purchase orders and ensure that purchased products, tools or services conforms to specified purchase requirements
  • Ensure that parts are ordered from suppliers on the ASL and that part repairs and overhauls are only subcontracted to organizations on the ASL
  • Generate all purchase order requests through the Purchase Order system in SAP
  • Arrange in and outbound shipments with forwarders which include co-ordinate customs clearance
  • Monitor timely deliveries, and inform the Material Manager if orders are delayed
  • Provide approved replacement parts and materials to support repair station maintenance activities
  • Management of tool and calibration
  • Review outstanding orders for any overdue and ensure orders are closed in SAP
  • Fulltime
Read More
Arrow Right
New

Material Handler

Material Handler perform daily operation tasks in warehouse on receiving, store ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Supply Chain Management/ Warehouse or equivalent
  • At least 3 years of Aviation Experience in warehouse function
  • Intermediate skills in MS Office suite, advanced knowledge of computer systems, processes, procedures and policies
  • Interpersonal skills necessary to establish and maintain effective working relationships with internal and external customers
  • Planning and organizational skills necessary to coordinate workload around multiple assignments
  • Dangerous goods certification
  • L11 certification
  • IATA & Incoterms familiarity
  • Material handling/forklift license
  • Basic Human factors skills
Job Responsibility
Job Responsibility
  • Perform warehouse function in receiving, QC inspection, issuing, picking and shipping of parts with accuracy, on-time and in accordance with instructions in MOE and company’s policy
  • Perform warehouse function work with proper planning & prioritise work and process timely, effectively and accurately. AOG orders should be receipted within 3 hours, parts for workorders should be receipted within 8 hours and stock orders should be receipted within 72 hours
  • Ensure the accuracy of supplier invoices, freight charges and warehouse materials. And assist purchaser/ finance department in invoice process
  • Perform annual Stock take to ensure the stock is well manage and process is complied
  • Provide ongoing support, assistance to department and assist other plant’s material handler within the Bombardier network
  • Contribute to continuous improvement to the Singapore Service Centre Operations
  • Fulltime
Read More
Arrow Right
New

Parts Credit Administrator

Location
Location
Canada , Dorval
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • minimum 2 years of experience in a similar core and credit management role
  • minimum 2 years of experience in Customer Service activities
  • customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations
  • proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
  • Bachelor’s Degree or equivalent experience
  • previous experience in aircraft industry customer service
  • must be proficient in English
  • previous SAP experience
Job Responsibility
Job Responsibility
  • Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines
  • Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts requiring repair and/or re-certification
  • Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
  • Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence
  • Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
  • Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary
  • Adhere to General Work Requirements
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right
New

Strategy analyst

Role Objective To act as the strategic right hand to the MD & CEO — enabling him...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
January 25, 2026
Flip Icon
Requirements
Requirements
  • Engineering graduate (B.E./B.Tech) with MBA from a reputed institute
  • 10 years of experience in the infrastructure industry, with 5+ years in a similar TA/Chief of Staff/Strategy role
  • Strong exposure to project planning, corporate finance, and business operations
  • Tech-savvy: hands-on experience with industry software, digital platforms, and ERP systems
  • Exceptional communication, presentation, and board documentation skills
  • Excellent financial and analytical acumen, data handling, and problem-solving skills
  • Strong interpersonal maturity
  • able to work with senior stakeholders
  • Willing to work long hours in a high-pressure, fast-paced environment
Job Responsibility
Job Responsibility
  • Orchestrate the CEO’s calendar, travel, meetings, and reviews — ensuring proactive planning and follow-through
  • Prepare and refine board presentations, investor decks, and corporate communications
  • Conduct strategic and financial analysis, build business cases, and track performance dashboards
  • Drive adoption of digital tools, industry software, and data-driven decision frameworks across the business
  • Coordinate high-impact cross-functional projects and prepare executive briefs for the CEO
  • Ensure all meetings are well-prepared with pre-reads, agendas, and outcome tracking
  • Maintain confidentiality and manage sensitive communications on behalf of the CEO
Read More
Arrow Right
New

Storeman

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...
Location
Location
Canada , St-Laurent
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Secondary 5 diploma
  • Experience in receiving/shipping
  • Experience using a forklift
  • Intermediate level skills with the Office suite
Job Responsibility
Job Responsibility
  • Reception and expedition of goods and enter the material into the database
  • Classify the material
  • Track the inventory
  • Prepare the required material according to the operations requests
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right
New

Material Logistics Agent

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...
Location
Location
Canada , St-Laurent
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrate a great interest in planning, coordinating work, continuous improvement and value-added production
  • Bilingual (French and English)
  • Relevant experience in the aeronautical or automotive field, an asset
  • Bachelor's degree in logistics or industrial engineering, operations management or any other related field or a college diploma with equivalent work experience
Job Responsibility
Job Responsibility
  • Participate in the construction of the most complete business jets in the industry
  • Communicate information on shortages and work closely with supply and manufacturing logistics teams
  • Ensure that the required parts and materials are present on time on the assembly line
  • Interact with several multifunctional teams - either with logistics, supply, methods, Industrial Engineering, Quality, Production, etc
  • Ensure adherence to production timelines, and if necessary, orchestrate catch-up plans with all stakeholders
  • Define and implement an inventory management strategy that integrates well with the capital management strategy
  • Support the integration of new tools into the Bombardier manufacturing system
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right
New

AOG Buyer

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of a...
Location
Location
United Kingdom , Westerham
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree (or equivalent work experience) in Purchasing or Inventory Management
  • experience in aviation or a material/parts environment
  • basic knowledge of aircraft parts and terminology
  • knowledgeable about human factors, human performance, and limitations
  • knowledge of and experience with logistics processes
  • computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, email, and web-based applications
  • planning and organizational skills necessary to prioritize and coordinate workload within a multiple-project setting with rapidly changing priorities
  • interpersonal skills necessary to develop and maintain effective working relationships with the Planning Department and Maintenance Staff
  • basic knowledge of applicable officially recognized European regulations, including EASA Part-145, PGS-15, ADR, IATA category 7/8
  • Training in ‘Airfreight Security Employee’ (if access to store)
Job Responsibility
Job Responsibility
  • Adhere to Bombardier’s Maintenance Organization Procedures, including relevant parts of the MOE and applicable work instructions
  • Attend kick-off (pre-input) meetings and proactively prepare purchase orders and arrange slots with external vendors for the overhaul and repair of aircraft units and parts
  • Identify alternate and superseded part numbers
  • Identify and schedule critical paths and assign priorities to ensure parts are delivered on time and readily available
  • Coordinate repair and overhaul quotes and lead times
  • Place purchase orders and ensure that purchased parts, materials, consumables, or services conform to specified purchase requirements
  • Take into account warranty and special programs when obtaining parts, spares, or services from the proper supplier
  • Ensure that parts/maintenance/overhauls are ordered only from suppliers/(sub)contractors on the ASL
  • Arrange and track shipments with forwarders for AOGs as well as other shipments
  • Generate purchase order requests through the P/O system in SAP and monitor timely delivery
Read More
Arrow Right
New

Material Handler Team Lead Nights

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of a...
Location
Location
United Kingdom , Biggin Hill, Westerham
Salary
Salary:
Not provided
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically, previous and relevant aircraft parts stores experience or substantiated equivalent experience in functional area
  • Exhibits effective leadership skills
  • Ability necessary to train employees in the performance of duties within area of specialization
  • Demonstrated planning / organizational and time management skills necessary to prioritize, assign and coordinate workload of team members within a multiple project setting
  • Interpersonal skills necessary to establish and maintain effective working relationships with assigned employees, other business areas, contractors and customers
  • Performed with supervision within prescribed framework of authority
Job Responsibility
Job Responsibility
  • Coordinate workload, overtime and job assignments for team members in assigned functional area
  • Provide technical guidance and expertise to assigned employees in order to promote acquisition of technical proficiency and trouble shoot problems for assigned area(s)
  • Monitor day-to-day activities for assigned area and report issues and risks to immediate supervisor
  • Provide verbal and written turnover indicating status of work progress
  • Oversee employee activities and document as required using Standard Operating Procedures (SOP), and related materials
  • Assist in establishing and assisting with training plans for your team
  • Assist in the development and management of performance metrics
  • Building a culture around the Five pillars set out by the company
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy