CrawlJobs Logo
Mercell Logo Mercell · Customer Service

Customer Success Assistants

Denmark, Copenhagen · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Description

As a Customer Success Assistant (Student Assistant) at Mercell, you will be part of the Customer Success Operations team. Customer Success is a team of 20 professionals delivering value to all customers by engaging in a consistent, sustainable, scalable way across all markets and solutions so that customers realize value in their investment with Mercell. This role will work with supporting Customer Success Managers and with customers in the private sector, suppliers delivering services and products to the public sector.

Job Responsibility

  • Respond to and handle customer inquiries regarding billing, price adjustments, and account information
  • Distribute and follow up on internal cases for quick resolution of customer problems
  • Maintain customer data in our CRM system and Case system and use tools to improve workflows
  • Build good customer relationships and work proactively to solve their needs
  • Support the Customer Success team in various projects and tasks.

Requirements

  • Currently enrolled as a student in Business administration, Economics or a related bachelor's or master's degree
  • Experience in customer service or a similar customer-facing roles
  • Good computer and system skills
  • Strong organizational skills and ability to handle multiple tasks simultaneously with precision
  • Excellent oral and written communication skills in English and at least one of the following languages: Swedish, Norwegian, Lithuanian, or Latvian.

Nice to have

  • Knowledge of Jira
  • Customer management skills
  • Experience working in CRM systems and case management systems
  • Basic financial understanding
  • ability to manage and resolve billing issues effectively.

What we offer

  • Hybrid work
  • Health and insurance plans
  • Pension plans
  • Paid parental leave
  • Social happenings
  • Competitive salary packages.
Mercell - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Assistants

8 matching positions

New

Customer success specialist

We are looking for a Customer Success Specialist to join an insurance organizati...
Location
Location
United States , Omaha
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of customer service, call center, or related support experience in a fast-paced environment
  • Associate degree from an accredited college or technical school preferred
  • Strong verbal and written communication skills with the ability to explain information clearly to customers and internal teams
  • Ability to manage live conversations while navigating multiple browser windows and completing accurate data entry
  • Proficiency with Microsoft Office Suite and the ability to learn new software applications quickly
  • Solid problem-solving skills with the ability to follow written and verbal instructions and handle routine issues involving multiple variables
  • Comfortable performing basic math such as percentages, ratios, and standard calculations used in reporting or service tasks
  • Spanish language skills are strongly preferred
Job Responsibility
Job Responsibility
  • Respond to customer inquiries by using attentive listening and thoughtful follow-up questions to fully understand and resolve concerns
  • Route complex issues to the appropriate teams and coordinate with internal departments to ensure prompt, effective service recovery
  • Record customer details, updates, and case activity with accuracy while maintaining current and organized system documentation
  • Support timely communication standards and help prepare information used for management reporting and operational analysis
  • Identify recurring service challenges and recommend practical improvements that enhance efficiency and the overall customer experience
  • Expand working knowledge of company processes and service transactions to provide stronger support across a range of customer needs
  • Assist partner teams when needed and contribute to special assignments or short-term projects directed by leadership
  • Follow onsite workplace expectations, service procedures, and operational protocols throughout the assignment
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right
New

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...
Location
Location
United States , New York
Salary
Salary:
128000.00 - 161000.00 USD / Year
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Years of Experience in Related Field Domain expertise - 7+ years of experience in accounting/auditing and/or in accounting/auditing/financial industry software solutions
  • Prior experience as a Controller and/or Director or Finance
  • Education: Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
  • 5+ years BlackLine experience required or equivalent
  • 6 Years Customer facing experience (internal or external)
  • CPA, CIA or related professional accounting certification
  • Updated knowledge of current accounting practices and changes in the industry
  • Knowledge of Gainsight, Salesforce CRM, etc.
  • Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
  • Highly process-oriented mindset, with a love of telling stories with data
Job Responsibility
Job Responsibility
  • Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
  • Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
  • Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
  • Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
  • Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
  • Continually communicate BlackLine value to customer through the entire customer journey
  • Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
  • Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
  • Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
  • Keep current on all BlackLine solutions, including detailed product functionality and its proper use
What we offer
What we offer
  • short-term and long-term incentive programs
  • robust offering of benefit and wellness plans
  • Fulltime
Read More
Arrow Right
New

Customer Success Architect

Location
Location
United States , Florida
Salary
Salary:
112000.00 - 182500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must
Job Responsibility
Job Responsibility
  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Fulltime
Read More
Arrow Right
New

Senior Customer Success Engineer

Location
Location
Germany , Berlin
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
  • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
  • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Understanding SASE architecture and value proposition
  • Past experience with Data Security product suite (CASB, DLP)
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
  • Knowledge of Linux (including BASH and Python scripting)
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Strong consulting and project management skills
Job Responsibility
Job Responsibility
  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
  • Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
  • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
  • Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
Read More
Arrow Right

Customer Success Specialist

We are looking for a Customer Success Specialist to join a healthcare technology...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service, customer success, call center support, or a similar client-facing role
  • Ability to manage email correspondence and handle multiple browser-based applications efficiently
  • Familiarity with troubleshooting connectivity issues and resolving common software-related concerns
  • Working knowledge of basic medical terminology and healthcare office processes
  • Exposure to EMR or EHR platforms and an understanding of electronic medical record environments
  • Strong written and verbal communication skills with a focus on clarity, professionalism, and follow-through
  • Experience supporting SaaS products, healthcare technology solutions, or ticketing platforms such as Salesforce is preferred
Job Responsibility
Job Responsibility
  • Respond to client questions and support requests through a queue-based workflow, ensuring timely and thorough follow-up
  • Investigate and resolve basic application issues related to errors, setup concerns, and day-to-day system usage
  • Assist users with platform navigation, feature adoption, and general how-to guidance to improve confidence with the software
  • Support customers with questions tied to front-office processes, clinical workflows, and routine operational tasks within the system
  • Provide a high standard of service by communicating clearly, showing urgency, and keeping clients informed until issues are addressed
  • Route more advanced or specialized problems to higher-level technical teams when additional expertise is needed
  • Help create and update internal and client-facing knowledge articles, troubleshooting steps, and frequently asked questions
  • Partner with cross-functional teams to speed issue resolution and promote a consistent support experience
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Customer Success Engineer

Location
Location
Germany , Berlin
Salary
Salary:
Not provided
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
  • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
  • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Understanding SASE architecture and value proposition
  • Past experience with Data Security product suite (CASB, DLP)
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
  • Knowledge of Linux (including BASH and Python scripting)
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
  • Strong consulting and project management skills
Job Responsibility
Job Responsibility
  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
  • Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
  • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a Subject Matter expert over time
  • Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
  • Fulltime
Read More
Arrow Right

Customer Success Representative

Radancy is the global leader in talent acquisition software, helping employers a...
Location
Location
United States , Atlanta
Salary
Salary:
45000.00 - 50000.00 USD / Year
radancy.com Logo
Radancy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field
  • Strong organizational and time management skills with exceptional attention to detail
  • Comfort working with budgets, spreadsheets, and tracking documents
  • Experience using project management or workflow tools to manage tasks and deadlines
  • Clear written and verbal communication skills, including the ability to explain details simply
  • Ability to collaborate effectively with internal teams and external partners
  • A proactive mindset and willingness to learn new tools, platforms, and processes
Job Responsibility
Job Responsibility
  • Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms
  • Manage campaign requests and updates using internal and customer project management tools
  • Support weekly campaign pacing updates, including job volume and spend levels
  • Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations
  • Submit and manage tickets required to activate, update, or troubleshoot recruitment media
  • Create media authorization documents to support advertising purchases
  • Track campaign inventory, budgets, and spend
  • Support client invoicing by preparing invoice documentation
  • Assist with monthly reporting by updating templates, inputting data, and performing quality checks
  • Review creative assets to ensure accuracy, quality, and alignment with brand guidelines
What we offer
What we offer
  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager, you will be working closely with customers, inter...
Location
Location
United States
Salary
Salary:
Not provided
oneplan.ai Logo
OnePlan Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-5 years of experience in a Customer Success or account management role at a B2B SaaS company
  • Proven experience managing enterprise-level accounts, including customer escalation and issue resolution
  • Ability to collaborate and build strong relationships with clients and internal teams, especially at the executive level
  • Experience working with cross-functional teams, including Sales, Services, and Product Management
  • Excellent communication skills, including leading meetings and webinars
  • Strong organizational skills with the ability to manage time effectively and handle multiple priorities
  • A passion for customer service and helping businesses succeed with technology solutions
Job Responsibility
Job Responsibility
  • Onboard new customers effectively, transitioning them from initial deployment to post-deployment success plans
  • Develop success plans for customers, outlining their key success factors and recommendations
  • Conduct regular check-ins through Monthly or Quarterly Success Reviews to measure progress and identify areas for improvement
  • Collaborate with Professional Services to identify new opportunities and assist in transitions following deployments
  • Respond to customer requests and offer strategic guidance on product use, account modifications, and business expansion
  • Monitor customer adoption of OnePlan’s features and functionality, ensuring alignment with their business needs
  • Facilitate renewals of subscriptions and support agreements, minimizing churn by maximizing customer satisfaction
  • Collect customer feedback, collaborate with product and engineering teams, and ensure customer input is funneled into product roadmaps
  • Act as a trusted customer advocate and thought leader, both internally and externally, sharing your insights and experiences
What we offer
What we offer
  • Comprehensive health, dental, and vision benefits
  • Additional insurance options
  • Employer RRSP and 401K matching programs
  • Fulltime
Read More
Arrow Right