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Customer Success Architect

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Palo Alto Networks Italia

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Location:
Singapore , Singapore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues.

Job Responsibility:

  • Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
  • Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Requirements:

  • Experience with development and maintenance of scripts in Python
  • JavaScript or PowerShell is a plus
  • Experience in security design and architecture, content development and workload automation
  • Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Familiarity with attack surface management is a plus
  • Experience as a Security Incident Responder or SOC analyst/manager
  • Experience in customer-facing roles is a must
  • Ability to work under pressure, and prioritize tasks accordingly
  • Fluent English is a requirement. Any other language is a plus

Nice to have:

  • JavaScript or PowerShell
  • Familiarity with attack surface management
  • Any other language besides English

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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