Customer Success Architect

The Customer Success Architect (CSA) for AI Business Solutions helps enterprise customers drive real business transformation using AI. As part of the Customer Success Unit (CSU), this role leads strategic technical engagements across the AI Workforce portfolio, with a strong focus on Microsoft 365 Copilot, agentic workflows and business transformation at scale. The CSA designs and delivers secure, scalable, and resilient solutions using Microsoft technologies such as Microsoft 365 Copilot, Copilot Studio, and Power Platform. Working end to end, the role guides customers from early envisioning through deployment and adoption, applying value‑based delivery approaches and Success by Design principles to ensure measurable outcomes. Beyond solution delivery, the CSA acts as a trusted advisor to customers and partners. This includes translating business goals into practical architectures, shaping adoption and change strategies, and turning customer feedback into actionable improvements aligned with industry best practices. The role combines deep technical expertise with strong business acumen. CSAs are expected to articulate business value and ROI, support change management, and contribute to customer success planning. They identify opportunities to grow usage and consumption, drive operational excellence, and collaborate closely with engineering, field, and partner teams to scale impact across the customer portfolio. This position is recognized for technical leadership, innovation, strategic thinking, and a strong commitment to customer success.