CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Customer Success Architect

Malaysia, Bukit Jalil · Job Posted May 28, 2026
Apply Position
Job Link Share

Job Description

The Customer Success Architect (CSA) for AI Business Solutions helps enterprise customers drive real business transformation using AI. As part of the Customer Success Unit (CSU), this role leads strategic technical engagements across the AI Workforce portfolio, with a strong focus on Microsoft 365 Copilot, agentic workflows and business transformation at scale. The CSA designs and delivers secure, scalable, and resilient solutions using Microsoft technologies such as Microsoft 365 Copilot, Copilot Studio, and Power Platform. Working end to end, the role guides customers from early envisioning through deployment and adoption, applying value‑based delivery approaches and Success by Design principles to ensure measurable outcomes. Beyond solution delivery, the CSA acts as a trusted advisor to customers and partners. This includes translating business goals into practical architectures, shaping adoption and change strategies, and turning customer feedback into actionable improvements aligned with industry best practices. The role combines deep technical expertise with strong business acumen. CSAs are expected to articulate business value and ROI, support change management, and contribute to customer success planning. They identify opportunities to grow usage and consumption, drive operational excellence, and collaborate closely with engineering, field, and partner teams to scale impact across the customer portfolio. This position is recognized for technical leadership, innovation, strategic thinking, and a strong commitment to customer success.

Job Responsibility

  • Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking)
  • Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
  • Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks
  • Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets
  • Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
  • Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems
  • Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions
  • Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices
  • Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders
  • Understanding and mapping customer requirements to the company's offerings effectively
  • Being the trusted technical advisor to the customer, prioritizing technical skills growth aligned with our cloud strategy, and infusing technical insight into helping the customer make the right business decisions.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • 4+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 4+ years experience working on technical projects
  • Technical Certification in Microsoft Cloud Technologies (e.g., Azure, AI, Power Platform, M365 and security certifications).

Nice to have

  • 4+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 4+ years experience working on technical projects
  • Technical Certification in Microsoft Cloud Technologies (e.g., Azure, AI, Power Platform, M365 and security certifications).
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Architect

8 matching positions

Customer Success Architect

Location
Location
United States , Florida
Salary
Salary:
112000.00 - 182500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must
Job Responsibility
Job Responsibility
  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Fulltime
Read More
Arrow Right

Customer Success Architect

Cortex Customer Success Architects are responsible for empowering our clients to...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with development and maintenance of scripts in Python
  • JavaScript or PowerShell is a plus
  • Experience in security design and architecture, content development and workload automation
  • Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Familiarity with attack surface management is a plus
  • Experience as a Security Incident Responder or SOC analyst/manager
  • Experience in customer-facing roles is a must
  • Ability to work under pressure, and prioritize tasks accordingly
  • Fluent English is a requirement. Any other language is a plus
Job Responsibility
Job Responsibility
  • Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
  • Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
  • Fulltime
Read More
Arrow Right
New

Customer Success Architect - AI Business Process Solutions

The Customer Success Architect (CSA) for AI Business Process Solutions helps ent...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Experience must include hands-on delivery with Microsoft business-applications and low-code/agent platforms — Dynamics 365 Customer Engagement, Power Platform, and Copilot Studio or Azure AI Foundry — including demonstrated hands-on agent building.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • 4+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 4+ years experience working on technical projects.
  • Technical Certification in Microsoft Cloud Technologies (e.g., Azure, AI, Power Platform, D365 and security certifications).
  • Demonstrated experience building, testing, and deploying agents in Copilot Studio and/or Azure AI Foundry.
  • Hands-on delivery experience with Dynamics 365 Customer Engagement and/or Power Platform (Power Apps, Power Automate, Dataverse).
  • Relevant Microsoft certifications such as PL-600 (Power Platform Solution Architect), PL-200, the Dynamics 365 / MB-series, and AI-102.
Job Responsibility
Job Responsibility
  • Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking).
  • Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction.
  • Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks.
  • Executes work in compliance with industry and Microsoft guidelines and procedures.
  • Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals.
  • Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets.
  • Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage.
  • Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities.
  • Provides feedback to Unified Delivery Team on VBDs to refine and further develop content.
  • Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation.
  • Fulltime
Read More
Arrow Right

Customer Success Architect, Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...
Location
Location
United States , Florida
Salary
Salary:
112000.00 - 182500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must
Job Responsibility
Job Responsibility
  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
  • Fulltime
Read More
Arrow Right

Customer Success Architect, Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...
Location
Location
United States , Texas
Salary
Salary:
112000.00 - 182500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must
  • US Citizen Required
Job Responsibility
Job Responsibility
  • Support our clients post-purchase, ensuring their success with Palo Alto Networks' solutions
  • Drive ROI and value to the customer along with troubleshooting critical issues
  • Drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure
What we offer
What we offer
  • Restricted stock units
  • Bonus
  • Other employee benefits (see link)
  • Fulltime
Read More
Arrow Right

Customer Success Architect- Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...
Location
Location
United States , Austin
Salary
Salary:
112000.00 - 182500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must
  • US Citizen Required
Job Responsibility
Job Responsibility
  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
  • Fulltime
Read More
Arrow Right

Customer Success Architect, Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...
Location
Location
United States , Florida
Salary
Salary:
112000.00 - 182500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • strong understanding of enterprise security and IT products, systems, and processes
  • experience with Linux system administration and troubleshooting
  • proficiency in scripting with Python and/or JavaScript
  • ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • skilled in collaborating with and influencing cross-functional teams
  • strong communication skills and the ability to build and maintain relationships with customers
  • experience in customer-facing roles is a must
Job Responsibility
Job Responsibility
  • Trusted Advisor - acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
  • Fulltime
Read More
Arrow Right

Principal Customer Success Architect, Cortex

Location
Location
United States , Wisconsin
Salary
Salary:
161000.00 - 260500.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must
Job Responsibility
Job Responsibility
  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • Working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
What we offer
What we offer
  • restricted stock units
  • bonus
  • Fulltime
Read More
Arrow Right