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Palo Alto Networks Italia Logo Palo Alto Networks Italia · IT - Software Development

Customer Success Architect

United States, Texas Employment contract 112000.00 - 182500.00 USD / Year · Job Posted June 15, 2026
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Job Description

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Job Responsibility

  • Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
  • working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Requirements

  • 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
  • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
  • Strong understanding of enterprise security and IT products, systems, and processes
  • Experience with Linux system administration and troubleshooting
  • Proficiency in scripting with Python and/or JavaScript
  • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
  • Skilled in collaborating with and influencing cross-functional teams
  • Strong communication skills and the ability to build and maintain relationships with customers
  • Experience in customer-facing roles is a must

Nice to have

Experience with attack surface management or CNAPP is a plus

What we offer

  • restricted stock units
  • bonus
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