Customer Success Architect

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle
• Collaborate with CSMs to understand customer goals and develop tailored solution architectures
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities
• Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption
• Provide hands-on technical support, troubleshooting, and guidance on best practices
• Conduct regular technical reviews and health checks to ensure customers are maximizing the platform's potential
• Advocate for customer needs by collaborating with Product, Engineering, and Support teams
• Develop and deliver training materials, documentation, and knowledge base articles to support customer enablement
• Stay updated on product enhancements and industry trends to provide customers with cutting-edge solutions

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment
• Strong technical background with expertise in [relevant technologies, e.g., APIs, cloud platforms, security solutions, etc.]
• Experience in leading workshops, facilitating meetings, and driving executive alignment
• Proven ability to architect and deploy enterprise-level solutions
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and sales methodologies
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Customer-focused mindset with a passion for enabling customer success
• Strong problem-solving skills
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Self-starter with the ability to manage multiple priorities and projects simultaneously
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing

Experience with customer success platforms (e.g., Gainsight, ChurnZero) is a plus

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment