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Cyera Logo Cyera · IT - Software Development

Customer Success Architect - Dlp

United States 160000.00 - 200000.00 USD / Year · Job Posted January 22, 2026
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Job Description

Apply your vast DLP knowledge and customer-driven approach to help customers adopt Cyera Omni DLP - an AI brain that unifies alerts and policies, cuts the noise, improves policies, and makes data loss prevention actually work. The DLP Customer Success Architect is a strategic, domain-focused role dedicated to driving successful adoption, value realization, and long-term impact of Cyera’s DLP capabilities. This role operates at the intersection of Customer Success, Solution Architecture, and Product Management, with a clear mission: elevate the quality, consistency, and strategic depth of DLP engagements across Cyera’s customer base.

Job Responsibility

  • Developing and maintaining DLP customer success processes and materials
  • Serving as the primary technical expert on the Cyera DLP Platform
  • Mentoring the CS organization members
  • Proactively ensuring that customers are realizing the full value of their investment
  • Troubleshooting and resolving technical issues impacting customers
  • Establishing yourself as a trusted advisor to customers at all levels
  • Driving customer adoption at scale through effective onboarding and training processes
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes
  • Monitoring and reporting on the overall well-being of customers
  • Collaborating with customers to develop joint success plans
  • Documenting and sharing best practices both internally and externally
  • Advocating for the customer's voice and feedback
  • Speaking to the product’s vision and future capabilities

Requirements

  • 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms
  • 3+ years of hands-on experience with Data Loss Prevention (DLP) technologies
  • Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations
  • Proven project management experience
  • Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product
  • Proven technical troubleshooting skills
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
  • Ability to work autonomously, tackling even the most intricate challenges
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
  • Candidates based in Eastern or Central timezones are preferred

Nice to have

Experience with DLP endpoint agents - an advantage

What we offer

  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance
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