CrawlJobs Logo

Customer Success Architect - Dlp

cyera.io Logo

Cyera

Location Icon

Location:
United States

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

160000.00 - 200000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Apply your vast DLP knowledge and customer-driven approach to help customers adopt Cyera Omni DLP - an AI brain that unifies alerts and policies, cuts the noise, improves policies, and makes data loss prevention actually work. The DLP Customer Success Architect is a strategic, domain-focused role dedicated to driving successful adoption, value realization, and long-term impact of Cyera’s DLP capabilities. This role operates at the intersection of Customer Success, Solution Architecture, and Product Management, with a clear mission: elevate the quality, consistency, and strategic depth of DLP engagements across Cyera’s customer base.

Job Responsibility:

  • Developing and maintaining DLP customer success processes and materials
  • Serving as the primary technical expert on the Cyera DLP Platform
  • Mentoring the CS organization members
  • Proactively ensuring that customers are realizing the full value of their investment
  • Troubleshooting and resolving technical issues impacting customers
  • Establishing yourself as a trusted advisor to customers at all levels
  • Driving customer adoption at scale through effective onboarding and training processes
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes
  • Monitoring and reporting on the overall well-being of customers
  • Collaborating with customers to develop joint success plans
  • Documenting and sharing best practices both internally and externally
  • Advocating for the customer's voice and feedback
  • Speaking to the product’s vision and future capabilities

Requirements:

  • 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms
  • 3+ years of hands-on experience with Data Loss Prevention (DLP) technologies
  • Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations
  • Proven project management experience
  • Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product
  • Proven technical troubleshooting skills
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
  • Ability to work autonomously, tackling even the most intricate challenges
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
  • Candidates based in Eastern or Central timezones are preferred

Nice to have:

Experience with DLP endpoint agents - an advantage

What we offer:
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Cyera - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Architect - Dlp

Cloud Solution Architect - Security

Empower customers to achieve their goals through their investments in Microsoft ...
Location
Location
United States , Multiple Locations
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
  • Strong understanding of data security principles, including data classification, encryption, sensitivity labeling, and information protection policies
  • Deep knowledge of On-Prem Active Directory and Microsoft Entra ID
  • Proven experience delivering end-to-end Data Security projects using enterprise platforms
  • Microsoft Purview experience preferred (Information Protection, Data Loss Prevention, Insider Risk Management)
  • Hands-on experience with Data Loss Prevention (DLP), Microsoft Information Protection (MIP), sensitivity labels, Insider Risk Management (IRM), eDiscovery, Audit, Communication Compliance, and Data Lifecycle Management
  • Strong understanding of risk and compliance posture management
  • Proficiency with Microsoft Defender Suite (Endpoint, Identity, Office 365) and incident response workflows
  • Experience integrating Microsoft Defender with Microsoft Sentinel for advanced threat detection
  • Deep knowledge of Microsoft Entra ID (Azure AD), including RBAC, Conditional Access, authentication models (PTA/PHS, Federation), Privileged Identity Management (PIM), and governance features
Job Responsibility
Job Responsibility
  • Drive positive customer satisfaction, act as a trusted advisor, and serve as the Voice of the Customer by sharing insights and best practices.
  • Collaborate with Microsoft Global Security, Engineering, and Product teams to remove blockers and influence solution roadmaps.
  • Deliver an end-to-end value proposition for Microsoft Security (e.g., Zero Trust) across the full portfolio, with emphasis on Threat Protection, Identity & Access Management, and Cloud Security.
  • Position and deliver solutions that increase security product usage, identify opportunities to drive Customer Success outcomes, and help customers realize value from Microsoft investments in partnership with Customer Success Account Managers and account teams.
  • Resolve customer blockers by leveraging subject matter expertise and Microsoft best practices.
  • Use repeatable IP to accelerate business value, improve security posture, and ensure solutions follow the “Secure by Design” framework for performance, scalability, maintainability, and reliability.
  • Align individual skilling with team and customer success goals.
  • Share expertise, contribute to IP creation and reuse, and accelerate customer outcomes.
  • Lead Architectural Design Sessions to define solution implementation plans aligned with customer business objectives and technical environments, achieving consensus on design and next steps toward production.
  • Collaborate and orchestrate with cross-functional teams to develop complex, end-to-end enterprise solutions using the Microsoft Security platform.
  • Fulltime
Read More
Arrow Right

Solution Architect Team Lead - Cyera DLP

We’re looking for an experienced Solutions Architecture Team Lead to lead and gr...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
cyera.io Logo
Cyera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience as a Solution Architect (or similar technical role), preferably in the Data Loss Prevention (DLP) domain
  • At least 2 years in a leadership role
  • Proven track record leading and mentoring engineers/architects in fast-paced environments and complex technical initiatives
  • Excellent communication skills and the ability to lead through influence and trust
  • Comfort operating in high-impact, ambiguous, and evolving problem spaces with real ownership
  • Strong background creating technical solutions, systems integrations, and customer-facing technical delivery
  • Proficiency in querying (e.g., SQL)
  • Strong cloud understanding and experience (AWS/Azure/GCP)
  • Proven project management and technical skills
  • Proven experience with handling complex customer requirements
Job Responsibility
Job Responsibility
  • Act as the senior technical point of contact, leading the most complex and strategic customer engagements across pre-sale and post-sale efforts, while guiding the team on technical execution
  • Partner with internal teams and customers to implement and integrate Cyera’s DLP solutions, ensuring technical feasibility and alignment with business needs
  • Act as a platform expert, collaborating with Product and Engineering teams to translate customer challenges into new features and technical solutions
  • Own and drive resolution of complex technical issues and escalations, coordinating cross-functional teams to deliver timely and effective outcomes
  • Collaborate closely with Sales, Customer Success, Product Management and R&D to accelerate the sales process, manage escalations, and maintain alignment across teams
  • Design, review, and oversee ad-hoc technical solutions and automation to improve pre-sale, post-sale, and internal operational efficiency
  • Define, standardize, and continuously improve internal workflows, tooling, and best practices to support a growing customer base and scale the Solutions Architecture function
Read More
Arrow Right

Cloud Solution Architect - Security / Global Solutions

Our mission is to protect customers from cybersecurity threats. Our vision is to...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
  • Business fluency in English and Japanese is required
  • Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains: Data Security – DLP, MIP and IRM
  • SIEM and Cloud Security Analytics
  • Security Operations Center (SOC)
  • Extended Detection and Response (XDR)
  • Identity
  • proven ability to map the customer’s needs to technical solutions
  • Strong technical understanding of Microsoft Security Solutions and of competitors
  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
Job Responsibility
Job Responsibility
  • Customer Centricity: Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor
  • Customer/Partner Insights - Provide feedback & insights from customers/partners
  • Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap
  • Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings
  • Business Impact: Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments
  • Identify resolutions to Customer blockers by leveraging SA subject matter expertise
  • Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework
  • Technical Leadership: Learn It All – Align individual skilling to team/area demands & Customer Success goals
  • Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes
  • Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment
  • Fulltime
Read More
Arrow Right

Technical Customer Success Manager

As a bilingual French/English speaking Technical Customer Success Manager, who o...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
skyhighsecurity.com Logo
Skyhigh Security
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent written and verbal proficiency in both French and English languages
  • 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space
  • Solid understanding of technical support processes, customer management/handling skills & ability to work under pressure
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP)
  • Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
  • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
  • Strong troubleshooting and problem-solving skills with a customer-first mindset
  • Excellent customer management skills, including the ability to influence and manage deeply technical customers
  • Self-motivated, with excellent interpersonal, communication, presentation, documentation skills
  • Demonstrated ability to translate technical concepts for various audiences
Job Responsibility
Job Responsibility
  • Own the relationship with key customers as their technical point of contact
  • Manage the day to day engagement
  • Drive operational success, best-practice adoption, and long-term customer satisfaction
  • Guide customers in their journey with products to maximize the value of solutions
  • Help customers operationalize their security solutions post deployment
  • Assist customers with continuous optimization
  • Manage the customer relationship and ensure Skyhigh Security is considered a key technology partner
  • Work closely with customers to understand business goals and use cases, and tailor adoption plans
  • Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution
  • Use technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations
What we offer
What we offer
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
Read More
Arrow Right

Technical Customer Success Manager

As a bilingual German/English speaking Technical Customer Success Manager who ow...
Location
Location
Ireland , Cork
Salary
Salary:
Not provided
skyhighsecurity.com Logo
Skyhigh Security
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent written and verbal proficiency in both German and English languages
  • 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP)
  • Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
  • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
  • Strong troubleshooting and problem-solving skills with a customer-first mindset
  • Excellent customer management skills, including the ability to influence and manage deeply technical customers
  • Self-motivated, with excellent interpersonal, communication, presentation, documentation skills
  • Demonstrated ability to translate technical concepts for various audiences
  • Ability to manage multiple accounts while prioritizing key customer needs
Job Responsibility
Job Responsibility
  • Own the relationship with key customers as their technical point of contact and manage the day to day engagement
  • Drive operational success, best-practice adoption, and long-term customer satisfaction
  • Guide customers in their journey with our products so that they can maximize the value of our solutions
  • Help customers operationalize their security solutions post deployment, and assist them with continuous optimization
  • Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account
  • Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results
  • Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution
  • Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations
  • Proactively monitor customer deployments and solutions, and drive communication as needed
  • Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority
What we offer
What we offer
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
  • Fulltime
Read More
Arrow Right

Technical Customer Success Manager

As a bilingual French/English speaking Technical Customer Success Manager, who o...
Location
Location
Ireland
Salary
Salary:
Not provided
skyhighsecurity.com Logo
Skyhigh Security
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent written and verbal proficiency in both French and English languages
  • 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP)
  • Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
  • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
  • Strong troubleshooting and problem-solving skills with a customer-first mindset
  • Excellent customer management skills, including the ability to influence and manage deeply technical customers
  • Self-motivated, with excellent interpersonal, communication, presentation, documentation skills
  • Demonstrated ability to translate technical concepts for various audiences
  • Ability to manage multiple accounts while prioritizing key customer needs
Job Responsibility
Job Responsibility
  • Own the relationship with key customers as their technical point of contact and manage the day to day engagement
  • Drive operational success, best-practice adoption, and long-term customer satisfaction
  • Guide customers in their journey with our products so that they can maximize the value of our solutions
  • Help customers to operationalize their security solutions post deployment, and assist them with continuous optimization
  • Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account
  • Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results
  • Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution
  • Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations
  • Proactively monitor customer deployments and solutions, and drive communication as needed
  • Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority
What we offer
What we offer
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
  • Fulltime
Read More
Arrow Right

Security Cloud Solution Architect

Our mission is to protect customers from cybersecurity threats. Our vision is to...
Location
Location
United Kingdom , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Breadth of technical depth & knowledge across Microsoft Cloud security domains– SIEM & XDR, Purview-Data Security, Endpoint Security, Cloud Security, and Identity –Expertise/experience focused on: Defender for Office (MDO)
  • Microsoft Sentinel
  • Microsoft Defender For Cloud (MDC)
  • Defender for Endpoint (MDE)
  • Defender for Identity (MDI)
  • Defender for Applications
  • Purview Data Security – DLP, MIP and IRM
  • Identity-Entra ID
  • Breadth of technical security experience and knowledge, with depth and Subject Matter Expertise in one or more of the following domains: SIEM and Cloud Security Analytics
Job Responsibility
Job Responsibility
  • Customer Centricity - Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
  • Customer/Partner Insights - Provide feedback & insights from customers/partners.
  • Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
  • Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management, Data Security and Cloud Security.
  • Business Impact - Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
  • Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
  • Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
  • Technical Leadership - Learn It All – Align individual skilling to team/area demands & Customer Success goals.
  • Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
  • Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
  • Fulltime
Read More
Arrow Right

Technical Customer Success Manager

As a bilingual German/English speaking Technical Customer Success Manager who ow...
Location
Location
Ireland
Salary
Salary:
Not provided
skyhighsecurity.com Logo
Skyhigh Security
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent written and verbal proficiency in both German and English languages
  • 5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure
  • Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP)
  • Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
  • Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
  • Strong troubleshooting and problem-solving skills with a customer-first mindset
  • Excellent customer management skills, including the ability to influence and manage deeply technical customers
  • Self-motivated, with excellent interpersonal, communication, presentation, documentation skills
  • Demonstrated ability to translate technical concepts for various audiences
  • Ability to manage multiple accounts while prioritizing key customer needs
Job Responsibility
Job Responsibility
  • Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account
  • Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results
  • Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution
  • Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations
  • Proactively monitor customer deployments and solutions, and drive communication as needed
  • Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority
  • Work closely with support engineers and escalation team as and when required
  • Run regular governance meetings at operational level to ensure day to day functionality of the product and drive adoption activities
  • Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion
  • Conduct best practices workshops, and execute training around key features & use cases
What we offer
What we offer
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy