Customer Success Architect- Cortex Job at Palo Alto Networks Italia

Customer Success Architect- Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...

Location

United States , Austin

Salary:

112000.00 - 182500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
Strong understanding of enterprise security and IT products, systems, and processes
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must
US Citizen Required

Job Responsibility

Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
Working together with product and engineering teams ensuring our customers and partners get the most out of our products
Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Fulltime

Customer Success Architect- Cortex

Location

United States , Wisconsin

Salary:

112000.00 - 182500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must

Job Responsibility

Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
Working together with product and engineering teams ensuring our customers and partners get the most out of our products
Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Fulltime

Customer Success Architect, Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...

Location

United States , Florida

Salary:

112000.00 - 182500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
strong understanding of enterprise security and IT products, systems, and processes
experience with Linux system administration and troubleshooting
proficiency in scripting with Python and/or JavaScript
ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
skilled in collaborating with and influencing cross-functional teams
strong communication skills and the ability to build and maintain relationships with customers
experience in customer-facing roles is a must

Job Responsibility

Trusted Advisor - acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Fulltime

Principal Customer Success Architect, Cortex

Location

United States , Wisconsin

Salary:

161000.00 - 260500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must

Job Responsibility

Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
Working together with product and engineering teams ensuring our customers and partners get the most out of our products
Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

What we offer

restricted stock units
bonus

Fulltime

Sr Customer Success Architect- Cortex

As part of the Customer Success team, you will be pivotal in supporting our clie...

Location

United States , California

Salary:

112000.00 - 182500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
Strong understanding of enterprise security and IT products, systems, and processes
Experience with Linux system administration and troubleshooting
Proficiency in scripting with Python and/or JavaScript
Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
Skilled in collaborating with and influencing cross-functional teams
Strong communication skills and the ability to build and maintain relationships with customers
Experience in customer-facing roles is a must
US Citizen Required

Job Responsibility

Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
Working together with product and engineering teams ensuring our customers and partners get the most out of our products
Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

What we offer

Restricted stock units and a bonus

Fulltime

Principal Solutions Architect, Cortex

Principal Architect role focusing on enhancing the productivity of field sales t...

Location

Japan , Chiyoda, Tokyo

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years of experience as an end customer, a cybersecurity vendor or consultant
BSCS, equivalent degree or experience
Deep knowledge of security operations, SIEM, endpoint security and incident response
Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments
Solid fundamental background in principles and practices of networking and/or cloud computing
Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above)
Strong written and verbal communication and presentation skills
A "Whatever it takes" attitude and motivation to overcome obstacles
Robust problem finding and solving skills
Expect to travel a minimum of 50%+ of the weeks in the fiscal year

Job Responsibility

Serve as a trusted executive advisor responsible for influencing our clients’ cybersecurity transformation strategies and driving them to successful security outcomes
Enhance the productivity of field sales teams by delivering business-relevant consulting engagements to strategic prospects and customers
Lead, direct, and advise cross-functional teams to orchestrate strategic, advisory-style client engagements
Influence and empower customers to embrace the Palo Alto Networks platform by delivering authoritative architectural roadmaps
Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts
Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures
Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management
Identify and document the client's strategic transformation goals and priority outcomes
Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops
Demonstrate increased sales productivity through strategic architectural engagements

Fulltime

New

Director, Technical Services, Public Sector, Cortex & Cloud

As the Director of Technical Services for the US Public Sector, you will lead th...

Location

United States , Arlington

Salary:

230000.00 - 268250.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations
experience with industry-leading security platforms is required
Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience

Job Responsibility

Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements
Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio
Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector
Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success
Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors
Foster a culture grounded in accountability, continuous learning, and operational excellence
Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models
Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater
Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets
Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs)

What we offer

Restricted stock units
Bonus

Fulltime

Domain Consultant, Cortex

As a Domain Consultant for SOC Transformation you will be the expert for our Cor...

Location

South Korea , Seoul

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or XDR/EDR environments
IBM QRadar design, deployment, and/or pre-sales experience highly desirable
Experience as a highly successful technical expert within Palo Alto or similar role
Experience in working with senior management to establish strategic plans and objectives
Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
Solid understanding of Security Operations Center processes
Expert knowledge of SIEM and/or SOAR solutions
Scripting experience is a plus - Python preferred
Proficient in English

Job Responsibility

Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
As the main technical point of contact for Cortex, assist and collaborate to respond effectively to RFIs/RFPs
Lead and support customer demonstrations that showcase our unique value proposition
Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
Drive high technical validation and PoV win rates within your assigned specialization area
Responsible for discussing and highlighting product alignment with customer requirements and differentiation
Architect solutions that will help our customers strengthen and simplify their security posture
Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
Help our customers build and develop further their services around Cortex solutions

Fulltime

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Customer Success Architect- Cortex

Job Description

Job Responsibility

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