Customer Success and Implementation Specialist Job at Robert Half (South Jordan)

Customer Success Quality Specialist

With the ambition of providing the best Customer Support in the world, we are lo...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

1-2 years experience in Quality Assurance, Customer Service, or related field
Strong attention to detail and analytical skills
Excellent understanding of customer service principles
Outstanding written and verbal communication skills in English
additional languages are a plus
Ability to provide constructive feedback in a positive manner
Experience with CRM systems and quality management tools is advantageous
Self-motivated with good time management skills
Adaptability to work in a fast-paced environment
Understanding of cryptocurrencies or blockchain environments is mandatory

Job Responsibility

Monitor and evaluate customer interactions across all channels to ensure quality standards are consistently met
Apply review guidelines to assess performance, reliability and quality of service
Compile performance data at both team and individual levels using quality monitoring systems
Identify trends and patterns to help improve customer experience
Provide actionable feedback to team members to enhance their performance
Assist in designing and implementing quality monitoring processes
Support calibration sessions with stakeholders to ensure consistency in evaluation
Help prepare internal quality reports with meaningful insights
Collaborate with other departments to optimize customer experience
Contribute to continuous improvement initiatives based on quality findings

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Implementation Specialist

You are a detail-driven, tech-savvy Implementation Specialist who ensures every ...

Location

Philippines; Indonesia

Salary:

Not provided

FrankieOne

Expiration Date

Until further notice

Requirements

3+ years experience in implementation, onboarding, project coordination or a similar role in a SaaS or tech start-up environment
A proven track record of successfully onboarding customers to a complex or configurable product
Delivered training sessions, run workshops and supported customers through technical or operational setup steps
Developed a strong understanding of how technology solves customer problems and how to translate requirements into configuration
Demonstrated excellent organisation, attention to detail and ability to keep multiple projects on track
Built strong interpersonal skills with an engaging, consultative communication style
Enjoyed collaborating with high-performing teams and contributing to process improvement

Job Responsibility

Own the onboarding process for small–mid-market customers, ensuring every project is delivered on time, in scope and with an exceptional client experience
Work hands-on with customers through requirements gathering, configuration workshops, environment setup, product walkthroughs and training
Translate customer needs into practical implementation steps and guide them confidently through technical decisions
Follow and improve our implementation playbooks, ensuring a consistent, scalable experience
Proactively foresee blockers, manage risks, and keep stakeholders aligned across the onboarding lifecycle
Work closely with our technical teams to ensure accurate configuration, integration pathways and platform setup based on what was scoped with the customer
Validate that environments are functioning as expected before go-live
Partner with Customer Success to hand over customers smoothly at the end of onboarding
Work with Sales to validate solution scoping and with Product to surface customer-led insights and opportunities for improvement
Keep customers informed, engaged and confident at every stage

Fulltime

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Senior Manager, Customer Success - Strategic

Atlassian is looking for a Senior Manager to oversee our Strategic Customer Succ...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven senior leadership experience (e.g. experience managing managers/senior CSMs)
Tenured experience working with large, Global, Fortune 500 customers and overseeing a large customer portfolio valued over at least 100+ million
You enjoy working in a highly matrixed organisation where building relationships across the customer’s global team is imperative to their success and growth
Excels when engaging directly with enterprise customers with a consultative, relationship-oriented approach
Motivated and inspired to coach and mentor Customer Success professionals
Experience using CRM, Pipeline Management, and Analytic tools
Drives transformational adoption of solutions and engage with C-level stakeholders
Experience working in an international environment, identifying and solving problems, trying new things and sharing your findings with the team and business.

Job Responsibility

Lead and manage a team of Strategic Customer Success Managers to set and achieve OKRs and KPIs, as well as professional goals within the Strategic segment
Remain well informed about industry trends, competitor activities, and market dynamics to inform the Strategic segment
Guide team to develop and implement strategic Success Plans and initiatives to penetrate and expand market share in the strategic segment
Oversee complex Enterprise book of business and guide team to setting and achieving department OKRs and metrics
Recruit, hire, and onboard new members of the Strategic Customer Success team to support business growth objectives
Collaborate with internal leaders including Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction
Analyze customer insights, product data and market trends to identify opportunities for growth and improvement
Manage C-Level and key executive relationships and participating in high-level value realization sessions and discussions as needed
Provide mentorship, coaching, and guidance to the team to help them develop their skills and achieve their individual targets
Conduct regular performance evaluations and provide feedback to the team to drive continuous improvement

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Customer Success Manager

We are seeking a strategic and results-oriented Customer Success Manager (CSM) t...

Location

India

Salary:

Not provided

Bluecore

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or a related field
2-4+ years of experience in customer success, account management, or a similar client-facing role
Experience working with enterprise-level retail clients with complex marketing programs
Proven ability to develop and implement strategies that drive measurable results for clients
Strong analytical skills with experience interpreting data and providing actionable recommendations
Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization
Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders
Experience working cross-functionally with technical, strategic, and data teams to deliver client success
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables

Job Responsibility

Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies
Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes
Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success
Partner with clients to define success metrics and establish performance benchmarks for their marketing programs
Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement
Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities
Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results
Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks
Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives
Share best practices and industry trends to help clients innovate and stay ahead in their markets

What we offer

We are committed to fair hiring practices and to building a welcoming environment for all team members
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

Customer Onboarding Specialist

Fullpath is an AI-first tech company in the automotive space with hubs across th...

Location

United States

Salary:

70000.00 - 95000.00 USD / Year

Fullpath

Expiration Date

Until further notice

Requirements

1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company
1+ year experience in digital advertising, Google & Facebook preferred
Experience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminology (preferred)
Proven basic troubleshooting abilities
Independent problem-solving skills and adaptivity to change
Excellent verbal and written communication skills
Strong work ethic and high energy levels
Ability to multitask and collaborate with different departments
Impeccable attention to detail
Cares for speed and quality of delivery

Job Responsibility

Owning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminology
Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation
Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines
Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines
Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale
Educating customers on features, capabilities, and best practices to simplify adoption and align expectations
Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat)
Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion
Measuring and reporting upon the onboarding experience.

What we offer

Competitive compensation & comprehensive benefits
Flexible, family-friendly environment that supports work-life balance
Global team of innovators, collaborators, and go-getters who challenge and uplift one another
Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
Fast-paced startup culture with endless opportunities for learning, growth, and ownership
A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k.

Fulltime

Customer Support Specialist

A reputable and dynamic international brokerage firm is seeking a highly motivat...

Location

Netherlands , Amsterdam

Salary:

Not provided

Gitmax

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Economics, Finance, or a related field
1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
Fluent in Dutch and English (both spoken and written)
Strong interpersonal skills and a proactive mindset
Based in or near Amsterdam
Ability to collaborate effectively within an international team

Job Responsibility

Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance
Provide support with technical inquiries related to the trading platform
Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues
Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction
Assist with KYC/CDD processes and contribute to their successful implementation

What we offer

Competitive salary with performance-based rewards
Travel expense reimbursement
Career growth opportunities with professional development support
Central Amsterdam office with flexible working hours
Regular team-building events and cross-border networking opportunities
Company-provided laptop and necessary work equipment

Fulltime

Product Configuration Specialist

The Menu Design & Development Specialist leads the configuration, optimization, ...

Location

Poland , Krakow

Salary:

8000.00 - 10000.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2 –3 years of professional experience in customer success or related roles
Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
Calm and effective under pressure, with excellent organizational and prioritization skills
Exceptional written and verbal communication
Proven success in client-facing consultation and technical implementation roles
Deep understanding of restaurant operations, menu design, and technology integration
Experience managing multiple client projects simultaneously
Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
Experience mentoring junior specialists or onboarding new team members

Job Responsibility

Lead advanced client consultations to gather requirements and provide expert POS guidance
Design and implement complex menu configurations and backend system updates
Ensure data integrity and consistent naming conventions across integrated software platforms
Troubleshoot and resolve complex software and configuration issues, escalating as needed
Maintain accuracy across all software integrations and updates
Demonstrate mastery of Menu Team processes, standards, and best practices
Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
Manage and prioritize escalated tickets, providing timely, high-quality resolutions
Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
Mentor and train Level 1 specialists, supporting their technical development and performance growth

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Success and Implementation Specialist

Robert Half

Location:
United States , South Jordan

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 10, 2026

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Customer Success and Implementation Specialist

Robert Half

Location:United States , South Jordan

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 10, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Contract Type:
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Job Posted:
April 10, 2026