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Mastercard Logo Mastercard · IT - Software Development

Customer Success Analytics Team Lead

Latvia, Rīga Employment contract 4000.00 - 5000.00 EUR / Month · Job Posted April 27, 2026
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Job Description

We are looking for a Business Systems Administrator to support and maintain our core internal tools and systems. Overview: Team Lead, Data Analyst responsibility is to elevate how Customer Success measures impact, predicts risk, and drives action across our post sales lifecycle. The team lead manages a team of analysts, partners closely with Customer Success, Sales, Product, and Finance, and builds the analytics foundation that powers health scoring, playbooks, and executive insights. This role blends people leadership with technical depth: coach analysts, shape KPI framework, and architect robust data pipelines and dashboards that deliver 'signal, not noise' to stakeholders.

Job Responsibility

  • Hire, onboard, grow and manage the team
  • Lead & coach a team of data analysts
  • Define the Analytics vision and long-term goals
  • Capacity Planning
  • Define KPI framework for the success of the Data Analyst team
  • Define KPI framework for success of the teams we support
  • Build high quality datasets & pipelines
  • Deliver executive ready insights
  • Identify, build and maintain data integrations & predictive analytics
  • Stakeholder management
  • Data stewardship & compliance

Requirements

  • At least 3 years of experience as a Data/Business Analyst
  • At least 2 years of experience as a People manager of a technical team
  • Proficiency in Tableau, Microsoft Excel, and SQL
  • Strong statistical analysis and communication skills
  • Self-learning and ability to translate analytic conclusion to business actions
  • Business fluent English, both written and spoken

Nice to have

  • Experience in e-commerce or finance or loyalty industries preferred
  • Experience in Customer Success/Support with proven analytics or technical expertise preferred
  • Experience working in Salesforce and Zendesk preferred

What we offer

  • Quarterly performance bonuses
  • Variety of benefits from employment Day 1
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