Customer Success Analyst Jobs

Customer Success Analyst

insightsoftware

Location:
India, Hyderabad

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Shift timings - 5.30 pm to 2.30 am; Work mode - Work from office (Hyderabad location)

Job Responsibility:

Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
Update customer health information when applicable based on negotiation and discussions with the customer
Create renewal offers/quotes based on contract information, customer usage, and company direction
Report and maintain an accurate forecast
manage renewal forecasting meetings and collaboration activities for designated account portfolio
Negotiate contract terms and pricing with guidance from relevant internal departments and management
Maintain and update account information in CRM
Refer potential opportunities for expansion to our Sales team
Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Requirements:

2 to 4 years’ experience in Customer success or Account Management
Knowledge of CRM systems, preferably Salesforce: The Customer Company
Knowledge and experience reviewing and comprehending contract terms, preferably in software
Ability to work in a fast-paced environment
Ability to work cross-functionally with other departments and team members
Comfortable in a highly autonomous role with strong organizational skills
Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
Excellent interpersonal and written and oral communication skills

Nice to have:

Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
Salesforce: The Customer Company or any CRM experience
Experience working for a software company in the renewals or customer success department

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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