CrawlJobs Logo
E
Establishment Labs · Customer Service

Customer Success Analyst

Belgium, Wommelgem · Job Posted May 25, 2026
Apply Position
Job Link Share

Job Description

To provide exceptional customer service based on the company’s mission and vision, quality policy and product knowledge to ensure the highest level of satisfaction, including processing orders accurately and timely, replenishing stock based on incoming orders, complaint resolution and coordinating and verifying shipping of packages and the return of units in line with the Terms and Conditions.

Job Responsibility

  • Process sales orders
  • track orders and investigate issues
  • Process and report invoices for payment and credit notes for returns
  • Respond to inquiries from customers regarding status of sales orders
  • Follow up backorders and offer replacements to customers
  • Coordinate pick-ups with customers and logistics providers
  • Process and edit orders received from customers and resolve any discrepancies
  • Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers
  • Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement
  • Assess multiple tasks, and develop plans to complete them in a logical and efficient manner

Requirements

  • English, French and Dutch required at professional level
  • S4 knowledge
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Exceptional attention to detail
  • Database management skills
  • Ability to prepare routine administrative paperwork
  • Ability to maintain a consistent high level of attention to detail
  • Minimum of 2-years of Customer Success experience
  • Proficiency in MS Office tools (Outlook, Excel, Word)
  • Knowledge of SAP is a plus
  • Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support

Nice to have

Knowledge of SAP is a plus

What we offer

  • Full company benefits package
  • Interesting & competitive compensation plan
  • Hybrid work
  • Birthday day off
  • Working for a thriving multinational that is financially very healthy & growing fast
  • Working in an international environment with different cultures
Establishment Labs - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Analyst

8 matching positions

Customer Success Analyst

Shift timings - 5.30 pm to 2.30 am; Work mode - Work from office (Hyderabad loca...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
insightsoftware.com Logo
insightsoftware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 4 years’ experience in Customer success or Account Management
  • Knowledge of CRM systems, preferably Salesforce: The Customer Company
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software
  • Ability to work in a fast-paced environment
  • Ability to work cross-functionally with other departments and team members
  • Comfortable in a highly autonomous role with strong organizational skills
  • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
  • Excellent interpersonal and written and oral communication skills
Job Responsibility
Job Responsibility
  • Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
  • Update customer health information when applicable based on negotiation and discussions with the customer
  • Create renewal offers/quotes based on contract information, customer usage, and company direction
  • Report and maintain an accurate forecast
  • manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Maintain and update account information in CRM
  • Refer potential opportunities for expansion to our Sales team
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
  • Fulltime
Read More
Arrow Right

Customer Success Analyst

insightsoftware is a global provider of comprehensive solutions for the Office o...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
insightsoftware.com Logo
insightsoftware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 4 years’ experience in Renewals Management or Account Management in the software industry
  • Knowledge of CRM systems, preferably Salesforce: The Customer Company
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software
  • Ability to work in a fast-paced environment
  • Ability to work cross-functionally with other departments and team members
  • Comfortable in a highly autonomous role with strong organizational skills
  • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
  • Excellent interpersonal and written and oral communication skills
Job Responsibility
Job Responsibility
  • Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
  • Update customer health information when applicable based on negotiation and discussions with the customer
  • Create renewal offers/quotes based on contract information, customer usage, and company direction
  • Report and maintain an accurate forecast
  • manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Maintain and update account information in CRM
  • Refer potential opportunities for expansion to our Sales team
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
Read More
Arrow Right

Customer Success Manager

We are seeking a strategic and results-oriented Customer Success Manager (CSM) t...
Location
Location
India
Salary
Salary:
Not provided
bluecore.com Logo
Bluecore
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or a related field
  • 2-4+ years of experience in customer success, account management, or a similar client-facing role
  • Experience working with enterprise-level retail clients with complex marketing programs
  • Proven ability to develop and implement strategies that drive measurable results for clients
  • Strong analytical skills with experience interpreting data and providing actionable recommendations
  • Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization
  • Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders
  • Experience working cross-functionally with technical, strategic, and data teams to deliver client success
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
  • High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables
Job Responsibility
Job Responsibility
  • Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies
  • Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes
  • Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success
  • Partner with clients to define success metrics and establish performance benchmarks for their marketing programs
  • Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement
  • Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities
  • Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results
  • Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks
  • Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives
  • Share best practices and industry trends to help clients innovate and stay ahead in their markets
What we offer
What we offer
  • We are committed to fair hiring practices and to building a welcoming environment for all team members
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment
Read More
Arrow Right

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...
Location
Location
United States , San Francisco
Salary
Salary:
111000.00 - 130000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of project management experience in related industry or SAAS
  • Outstanding written/oral/presentation skills
  • comfortable communicating at multiple levels within an organization (executives to analysts)
  • Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
  • Strong technical understanding of software systems at scale
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Job Responsibility
Job Responsibility
  • Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
  • Communicate and influence on project planning, execution, and delivery
  • Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
  • Develop and deliver project plans and RAID logs based on templates
  • Provide ongoing deployment progress to management using relevant reporting tools and dashboards
  • Develop and oversee the project and lead regular project check-in meetings
  • Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
  • Coordinate internal resources as required, drive project to release on time with high-quality
  • Prepare and coordinate client training
  • consult and help customers or partners understand product features and benefits
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
  • Fulltime
Read More
Arrow Right

Customer Support Technical Analyst

The Customer Service team provides support to our customers with a range of quer...
Location
Location
United Kingdom , Theale (Reading)
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years working within a customer services environment or within Customer success in a SaaS environment
  • Experience of working within an omni-channel environment
  • Experience of case management within a CRM environment
  • Experience of multi-tasking whilst maintaining quality customer interactions
  • Able to work to within tight service level agreements
  • Able to operate in a team environment
  • Able to remain calm and professional under pressure
  • A logical and methodical approach to problem diagnosis and resolution
  • Resilient and self-motivated
  • A passion for technology with some experience of: Windows Server and Windows desktop operating systems
Job Responsibility
Job Responsibility
  • Assisting customers with a wide range of technical queries and providing efficient and accurate resolution
  • Managing queries in line within a structured case management discipline and achieving required Service Level Agreements
  • Working with other teams within the business to obtain resolution where you are not able to resolve the case independently
  • Building a knowledge base and continuous improvement of the content to support our internal teams and the customer
  • Providing our customers with the highest level of service to Delight them at each interaction
  • Responding to and resolving customer queries via phone, email, chat and the Bottomline customer care portal within set service level agreements
  • Updating and managing an accurate audit of each customer query within our Customer Record Management software
  • Managing multiple cases via a variety of communication channels at one time
  • Working within strict Service level Agreements
  • Communicating technical information in a customer friendly way
  • Fulltime
Read More
Arrow Right

Analyst I, Solution Success

Fortune 500 clients and government agencies trust eGain AI knowledge solution to...
Location
Location
United States , Sunnyvale
Salary
Salary:
75000.00 USD / Year
pasantennas.com Logo
eGain
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a STEM discipline
  • 0 to 3 Years experience
Job Responsibility
Job Responsibility
  • Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email
  • Troubleshoot customer problems, working with product engineering
What we offer
What we offer
  • Stock options
  • Fulltime
Read More
Arrow Right

Director, Media Analytics & Customer Success

In this role, you will lead strategic initiatives that drive client success by c...
Location
Location
United States , Pearl River
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 7 years of experience in marketing analytics, with expertise in digital media, television, and online video
  • Proven ability to provide strategic guidance to clients through measurement and testing tactics
  • Strong background in data visualization and reporting, with proficiency in tools such as Tableau and Excel
  • Exceptional communication skills, capable of translating technical data into clear insights for non-technical audiences
  • Experience in agency settings is preferred, though candidates with client or consultancy backgrounds will also be considered
  • Resourceful and adaptable, with the ability to uncover insights even when data availability is limited
  • Educational background in a statistical or analytical field is preferred
  • a graduate degree is highly advantageous
  • Demonstrated leadership skills, including experience managing and mentoring teams
Job Responsibility
Job Responsibility
  • Develop and oversee the implementation of measurement frameworks, campaign data strategies, and media testing plans to optimize client campaigns
  • Act as a senior analytics lead for key accounts, translating complex performance data into actionable strategies and communicating insights to executive-level stakeholders
  • Enhance media analytics offerings by identifying links between performance metrics and variables such as touchpoints, geography, creative sequencing, and channel placement
  • Design and manage advanced reporting solutions using tools like Tableau, Datorama, and Excel to deliver clear and visually engaging campaign insights
  • Analyze diverse data sources, including first-party and third-party data, ad server logs, and market research, to uncover insights that refine marketing strategies
  • Provide leadership and mentorship to a team of analysts, setting annual goals, conducting performance reviews, and refining team structure to achieve optimal results
  • Collaborate with internal teams such as Client Services, Data Science, and Business Intelligence to identify and implement the best solutions for client needs
  • Lead client-facing discussions, offering thought leadership and strategic guidance to ensure alignment with business objectives
  • Stay updated on industry trends and innovations to continuously evolve analytics strategies and practices
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Cs Operations Analyst

The CS Operations Analyst is a critical function responsible for driving efficie...
Location
Location
Philippines , Makati City
Salary
Salary:
Not provided
alida.com Logo
Alida
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Comfortable working both in an agile environment and/or with strong processes in place depending on the needs of the business
  • Advanced skills with Excel/Google Sheets is required (complex formulas, charting, pivot tables), along with basic proficiency with statistics and data analysis
  • Experience with Zendesk, Salesforce, AI tools, and business intelligence tools would be an asset
  • Growth mindset is a must: being proactive and eager to learn emerging and new technologies and skills while approaching challenges as opportunities for growth, and setbacks as valuable learning experiences
  • Minimum of 2+ years in equivalent or similar roles
Job Responsibility
Job Responsibility
  • Extract and analyze customer research programs and Alida platform data
  • Interpret data to identify trends and make recommendations based on the insights gathered
  • Have a high attention to detail for creating and populating customer-ready reports and presentation templates
  • Closely collaborate with stakeholders across the global Alida organization with a focus on the Customer Success and Customer Experience organization
  • Become proficient in Alida’s product suite, client-specific use cases, and industry best practices
  • Improve workflows within the CX Operations team which may include data analysis methodologies, presentation templates, and workflow enhancements
  • Coordinate ad-hoc projects by understanding scope of work, breaking down tasks, setting/prioritizing deadlines, and communicating delivery progress to stakeholders
What we offer
What we offer
  • Amazing growth and learning opportunities with a fast-growing Canadian SaaS company that is a world leader in its industry
  • Best-in-class company paid benefits for you and your family
  • Recognized as one of the Best Workplaces™ in British Columbia for 2024 by Great Place to Work
  • Recognized in 2023 as one of the Best Workplaces for Women®
  • Recognized as a Top Employer by British Columbia's Top Employers 2023
  • Fulltime
Read More
Arrow Right