CrawlJobs Logo
Mirakl Logo Mirakl · IT - Software Development

Customer Success Analyst Intern

Australia, Sydney · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

As a Customer Success Analyst, you will be joining a team of passionate, client-focused professionals who help some of the world's leading retailers succeed on the Mirakl platform. This is an incredible opportunity to kick-start your career at the intersection of technology, eCommerce, and client success. You will support the delivery of meaningful strategies that help our clients grow their marketplaces, while learning the ropes of enterprise client management in a fast-paced, high-growth environment. If you are curious, driven, and excited about using AI to work smarter, this role is for you.

Job Responsibility

  • Support a portfolio of clients by helping them get the most value out of Mirakl, contributing to their growth and day-to-day success
  • Build your client relationship skills by participating in client calls, preparing meeting materials, and following up on action items alongside experienced team members
  • Dig into data to help identify trends and surface insights that inform client strategies and recommendations
  • Use AI tools daily to accelerate your research, summarise client data, draft communications, and improve the quality of your outputs
  • Help build and improve AI-powered workflows within the CS team, including experimenting with prompt engineering, automating repetitive tasks, and identifying opportunities where AI can save time and improve client outcomes
  • Apply coding or scripting skills (where applicable) to help build lightweight tools, automate data processes, or prototype internal solutions that make the team more efficient
  • Create clear, structured presentations (such as business reviews and strategic updates) using Google Slides or PowerPoint, with guidance from your team
  • Assist with project coordination across multiple clients, helping track progress and keep things moving
  • Learn the Mirakl product suite inside and out, including Retail Media and Ads solutions, so you can contribute to client conversations with confidence

Requirements

  • Education: A Bachelor's degree (completed or in progress) in Business, Commerce, Data, Marketing, Computer Science, or a related field
  • AI Curiosity & Capability: You actively use generative AI tools (such as ChatGPT, Claude, Gemini, or similar) in your studies or personal projects
  • Willingness to Build, Not Just Use: You are interested in going beyond using AI tools and want to help design smarter processes for the team
  • Communication Skills: You can express your ideas clearly in writing and in conversation
  • Analytical Mindset: You enjoy working with data and are comfortable using spreadsheets or other tools to find patterns and draw conclusions
  • Organisation & Agility: You are good at managing your time, keeping track of multiple tasks, and staying calm when priorities shift
  • Presentation Skills: You have experience creating structured, clear presentations
  • Coding & Engineering (Nice to Have): Some experience with coding or scripting (Python, SQL, JavaScript, or similar) gained through university coursework, personal projects, or hackathons is a great advantage
  • A Bonus: Any exposure to eCommerce, retail, or SaaS through coursework, internships, or personal projects is a great plus

Nice to have

  • Coding & Engineering (Nice to Have): Some experience with coding or scripting (Python, SQL, JavaScript, or similar) gained through university coursework, personal projects, or hackathons is a great advantage
  • Experience building small tools, dashboards, automations, or working with APIs and no-code/low-code platforms is a bonus
  • Any exposure to eCommerce, retail, or SaaS through coursework, internships, or personal projects is a great plus

What we offer

  • You will be mentored by experienced CS professionals and given real responsibility from day one
  • You will be at the forefront of AI adoption in enterprise client success, helping shape how the team works
  • You will gain exposure to some of the world's largest retailers and learn how digital marketplaces operate at scale
  • Occasional travel for client meetings (approximately 1 to 2 per month) gives you the chance to build face-to-face relationships early in your career
Mirakl - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Analyst Intern

8 matching positions

Customer Success Analyst

To provide exceptional customer service based on the company’s mission and visio...
Location
Location
Belgium , Wommelgem
Salary
Salary:
Not provided
Establishment Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English, French and Dutch required at professional level
  • S4 knowledge
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Exceptional attention to detail
  • Database management skills
  • Ability to prepare routine administrative paperwork
  • Ability to maintain a consistent high level of attention to detail
  • Minimum of 2-years of Customer Success experience
  • Proficiency in MS Office tools (Outlook, Excel, Word)
  • Knowledge of SAP is a plus
Job Responsibility
Job Responsibility
  • Process sales orders
  • track orders and investigate issues
  • Process and report invoices for payment and credit notes for returns
  • Respond to inquiries from customers regarding status of sales orders
  • Follow up backorders and offer replacements to customers
  • Coordinate pick-ups with customers and logistics providers
  • Process and edit orders received from customers and resolve any discrepancies
  • Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers
  • Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement
  • Assess multiple tasks, and develop plans to complete them in a logical and efficient manner
What we offer
What we offer
  • Full company benefits package
  • Interesting & competitive compensation plan
  • Hybrid work
  • Birthday day off
  • Working for a thriving multinational that is financially very healthy & growing fast
  • Working in an international environment with different cultures
  • Fulltime
Read More
Arrow Right

Customer Success Analyst

Location
Location
Germany , Ismaning
Salary
Salary:
Not provided
Establishment Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English, French and Dutch required at professional level
  • S4 knowledge
  • Knowledge of supplies, equipment, and/or services ordering and inventory control
  • Exceptional attention to detail
  • Database management skills
  • Ability to prepare routine administrative paperwork
  • Ability to maintain a consistent high level of attention to detail
  • Minimum of 2-years of Customer Success experience
  • Proficiency in MS Office tools (Outlook, Excel, Word)
  • Knowledge of SAP is a plus
Job Responsibility
Job Responsibility
  • Process sales orders
  • track orders and investigate issues
  • Process and report invoices for payment and credit notes for returns
  • Respond to inquiries from customers regarding status of sales orders
  • Follow up backorders and offer replacements to customers
  • Coordinate pick-ups with customers and logistics providers
  • Process and edit orders received from customers and resolve any discrepancies
  • Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers
  • Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations by listening to their needs, communicating regularly with each stakeholder, and identifying areas of improvement
  • Assess multiple tasks, and develop plans to complete them in a logical and efficient manner
What we offer
What we offer
  • Full company benefits package
  • Interesting & competitive compensation plan
  • Hybrid work
  • Birthday day off
  • Working for a thriving multinational that is financially very healthy & growing fast
  • Working in an international environment with different cultures
  • Fulltime
Read More
Arrow Right

Customer Success Analyst

Shift timings - 5.30 pm to 2.30 am; Work mode - Work from office (Hyderabad loca...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
insightsoftware.com Logo
insightsoftware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 4 years’ experience in Customer success or Account Management
  • Knowledge of CRM systems, preferably Salesforce: The Customer Company
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software
  • Ability to work in a fast-paced environment
  • Ability to work cross-functionally with other departments and team members
  • Comfortable in a highly autonomous role with strong organizational skills
  • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
  • Excellent interpersonal and written and oral communication skills
Job Responsibility
Job Responsibility
  • Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
  • Update customer health information when applicable based on negotiation and discussions with the customer
  • Create renewal offers/quotes based on contract information, customer usage, and company direction
  • Report and maintain an accurate forecast
  • manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Maintain and update account information in CRM
  • Refer potential opportunities for expansion to our Sales team
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
  • Fulltime
Read More
Arrow Right

Customer Success Analyst

insightsoftware is a global provider of comprehensive solutions for the Office o...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
insightsoftware.com Logo
insightsoftware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 to 4 years’ experience in Renewals Management or Account Management in the software industry
  • Knowledge of CRM systems, preferably Salesforce: The Customer Company
  • Knowledge and experience reviewing and comprehending contract terms, preferably in software
  • Ability to work in a fast-paced environment
  • Ability to work cross-functionally with other departments and team members
  • Comfortable in a highly autonomous role with strong organizational skills
  • Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
  • Excellent interpersonal and written and oral communication skills
Job Responsibility
Job Responsibility
  • Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
  • Update customer health information when applicable based on negotiation and discussions with the customer
  • Create renewal offers/quotes based on contract information, customer usage, and company direction
  • Report and maintain an accurate forecast
  • manage renewal forecasting meetings and collaboration activities for designated account portfolio
  • Negotiate contract terms and pricing with guidance from relevant internal departments and management
  • Maintain and update account information in CRM
  • Refer potential opportunities for expansion to our Sales team
  • Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
  • Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
Read More
Arrow Right

Customer Success Analyst III

Oxitec Brazil is at the forefront of advancing innovative biological pest contro...
Location
Location
Brazil , Campinas
Salary
Salary:
Not provided
oxitec.com Logo
Oxitec
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Biology or related areas/Equivalent experience
  • Experience in Customer Servicing of innovative/biotechnological products
  • Excellent communication skills, both written and oral
  • Well-developed organizational skills
  • Proficient with using Excel and PowerPoint presentation softwares
  • Advanced English level
  • Availability to domestic traveling and time flexibility for weekends and holidays
  • Commitment to and passion for the Oxitec mission and values
  • Responsive to the needs of an international business working across different time zones
  • Positive, humble, co-operative and professional always
Job Responsibility
Job Responsibility
  • Respond to customer inquiries and complaints, providing product or service information
  • Process orders, forms, and requests, maintaining a record of customer interactions
  • Responsible for customer portfolio relationships, ensuring project retention and nurturing product enthusiasts’ development
  • Build & execute the strategy to secure distributors and clients trained about our technology and the app
  • Establish and implement customer service practices, building an internal customer-centered culture among the company’s stakeholders
  • Resolve customer issues and identify new opportunities for client satisfaction, connecting clients’ needs to the business strategy
  • Support post-sale activities with strategic and technical product expertise
  • Develop, create, and update managerial reports
What we offer
What we offer
  • Seguro de Vida
  • Vale transporte
  • Vale alimentação de R$ 176,00 mês
  • Vale refeição de R$ 50,14 por dia
  • Plano de saúde gratuito para o colaborador
  • Horas extras remuneradas com 100%
  • Fulltime
Read More
Arrow Right
New

Head of Majors, Customer Success

Location
Location
United Kingdom , London
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in pharmaceutical, life sciences, medical devices industry
  • Significant senior leadership experience in Customer Success, Account Management or Strategic Accounts within a B2B SaaS, data, analytics or consulting business serving the pharmaceutical industry
  • Domain knowledge of the global pharma sector — including R&D, clinical development, commercial strategy, market access and competitive intelligence — with credibility in front of senior pharma stakeholders
  • Demonstrable track record of owning multi-million-pound/dollar ARR portfolios, delivering against NRR, GRR and churn targets in complex, multi-stakeholder enterprise accounts
  • Proven success leading, scaling and developing CS teams, including hiring, performance management and embedding competency and incentive frameworks
  • Strong commercial acumen with the ability to translate client outcomes into renewal and expansion revenue, and to build board-ready narratives supported by data
  • Excellent executive communication skills, comfortable presenting to and influencing C-suite stakeholders both internally and across global pharma clients
  • Experience operating within or leading transformation programmes (target operating models, segmentation redesign, churn programmes, customer journey redesign)
  • Right to work in the UK and ability to work from our London office on a hybrid basis
Job Responsibility
Job Responsibility
  • Own renewal rate targets across the Majors portfolio, with full accountability for the renewal pipeline and at-risk book
  • Partner with Sales and Commercial Operations to identify and convert white-space expansion opportunities across our healthcare product suite
  • Lead executive-level account planning, QBRs and steering committees with C-suite and senior R&D, commercial and CI stakeholders inside global pharma
  • Lead, coach and develop a team of Senior CSMs and CSMs covering Top 75 and other strategic accounts
  • raise the bar on pharma domain expertise and consultative engagement
  • Embed the CS competency framework, leaderboard and bonus model (VRR, Volume Renewal Rate and LOR-based) across the Majors team to drive performance and accountability
  • Define and deliver a best-in-class customer journey for the Majors segment, from onboarding through value realisation, advocacy and renewal
  • Lead execution of strategic programmes including re-onboarding sprints, churn defence and Voice of Customer initiatives within the Majors book
  • Act as the senior voice of the Majors customer inside GlobalData Healthcare, feeding insight into Product, Analyst, Marketing and Consulting leadership
  • Partner with the Head of Global CS to shape the 2–3 year CS vision in the context of AI disruption in pharma intelligence
  • Fulltime
Read More
Arrow Right

Analyst, Customer Insights BI

The Consumer Insights Business Intelligence Analyst will own the backend data ma...
Location
Location
United States , Boulder
Salary
Salary:
95700.00 - 140239.00 USD / Year
kehe.com Logo
KeHE Distributors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High competency in PowerBI, including DAX expressions, Power Query (M language), data modeling, relationship management, and row-level security implementation
  • Advanced SQL proficiency for database management, data exploration, stored procedures, transformation logic, and ad hoc reporting
  • CPG/retail data fluency: Understanding of UPC-level data structures, velocity, ACV, distribution, promotional lift, and market share metrics
  • Proficiency in MS Office Suite, especially Excel (pivot tables, VLOOKUP, Power Pivot, VBA)
  • Experience with syndicated data platforms: SPINS, Circana (formerly IRI), Nielsen, or Numerator
  • Familiarity with retailer data systems (e.g., Kroger 84.51°, Albertsons Plated, retail POS feeds)
  • Experience with Tableau or Qlik (in addition to PowerBI)
  • Python for data pipeline automation, UPC database management, statistical modeling, and integration scripting (pandas, numpy, requests, etc.)
  • Azure Data Factory, Databricks, or similar ETL tools for data pipeline automation
  • SSRS report building for enterprise-grade reporting
Job Responsibility
Job Responsibility
  • Own the backend data management, UPC-level database architecture, and PowerBI infrastructure that power Consumer Insights’ transformation into a proactive intelligence platform
  • Write and maintain SQL queries, Python scripts, DAX measures, and Power Query (M) transformations to enable self-service insights, real-time KPI tracking, and predictive modeling
  • Design, build, and maintain 12+ monthly Brand Intelligence dashboards
  • Create and maintain the underlying data models, relationships, and row-level security configurations
  • Develop live OKR tracking dashboards for innovation pipeline, Private Label opportunities, and retailer-specific strategic decks
  • Build predictive assortment optimization models using Monte Carlo simulations and SKU success forecasting
  • Own and manage UPC-level data mapping between CPG syndicated sources (SPINS, Circana, Nielsen), internal KeHE product databases, and the PowerBI data models they feed
  • Build and maintain automated ETL pipelines using Python scripts, SQL stored procedures, and Power Query (M)
  • Establish and enforce data governance standards for CPG UPC databases
  • Design and maintain the centralized data architecture (SQL databases, Python-managed data stores)
What we offer
What we offer
  • Health/Rx
  • Dental
  • Vision
  • Flexible and health spending accounts (FSA/HSA)
  • Supplemental life insurance
  • 401(k)
  • Paid time off
  • Paid sick time
  • Short term & long term disability coverage (STD/LTD)
  • Employee stock ownership (ESOP)
  • Fulltime
Read More
Arrow Right

Director, Media Analytics & Customer Success

Involved Media is more than a media agency. We’re a team built on trust, curiosi...
Location
Location
United States , New York
Salary
Salary:
135000.00 - 155000.00 USD / Year
Involved Media USA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in marketing analytics with a focus on digital analytics, Television, and/or Online Video
  • Proven track record of directly supporting clients with strategic guidance from measurement & testing tactics
  • The ability to translate results into clear, concise presentations, written reports, and data visualizations
  • Resourceful, adaptable, and creative
  • Must bring fresh insights and not be discouraged when all the data is not readily available
  • Solid understanding of statistical concepts such as regression, lift testing, and significance testing
  • Experience designing, analyzing, and garnering insights from experiments such as A:B tests and incrementality tests
  • Experience incorporating media mix modeling (MMM) and multi-touch attribution (MTA) methodologies into broader campaign initiatives
  • Must be highly skilled with Tableau or other BI tools
  • Must be highly skilled in accessing data from relational databases (SQL)
Job Responsibility
Job Responsibility
  • Lead the process of identifying the mix of measurement and analytics solutions that best meet client and internal team needs
  • Serve as a senior client-facing analytics lead for key accounts, translating performance insights into strategic guidance
  • Improve upon finding the best mix of media and linking to performance outcomes via observations from testing or analytics
  • Support client campaign reporting in Tableau, Datorama and Excel
  • Finding insights in disparate data sources that can refine our marketing strategy
  • Oversee a team of 2 analysts, evaluate and refine team structure, set annual team goals, and conduct reviews
What we offer
What we offer
  • Medical coverage
  • Dental
  • Vision
  • Disability
  • 401k
  • Paid time off
  • Community engagement opportunities
  • Great colleagues
  • Great learning opportunities
  • Fulltime
Read More
Arrow Right