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Oxitec Logo Oxitec · Customer Service

Customer Success Analyst III

Brazil, Campinas · Job Posted January 09, 2026
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Job Description

Oxitec Brazil is at the forefront of advancing innovative biological pest control technologies to save lives and improve livelihoods. Known throughout Brazil for our innovative Aedes do Bem™ technology, we are seeking a highly motivated Customer Success Analyst passionate about biological insect control to be part of our team in Brazil, based in Campinas-SP. The next members of the Business Development team in Brazil must have strong teamwork skills, resilience, problem solving, technical knowledge, thinking over feeling and positive attitude.

Job Responsibility

  • Respond to customer inquiries and complaints, providing product or service information
  • Process orders, forms, and requests, maintaining a record of customer interactions
  • Responsible for customer portfolio relationships, ensuring project retention and nurturing product enthusiasts’ development
  • Build & execute the strategy to secure distributors and clients trained about our technology and the app
  • Establish and implement customer service practices, building an internal customer-centered culture among the company’s stakeholders
  • Resolve customer issues and identify new opportunities for client satisfaction, connecting clients’ needs to the business strategy
  • Support post-sale activities with strategic and technical product expertise
  • Develop, create, and update managerial reports

Requirements

  • Bachelor’s degree in Biology or related areas/Equivalent experience
  • Experience in Customer Servicing of innovative/biotechnological products
  • Excellent communication skills, both written and oral
  • Well-developed organizational skills
  • Proficient with using Excel and PowerPoint presentation softwares
  • Advanced English level
  • Availability to domestic traveling and time flexibility for weekends and holidays
  • Commitment to and passion for the Oxitec mission and values
  • Responsive to the needs of an international business working across different time zones
  • Positive, humble, co-operative and professional always
  • Leadership with supportive profile
  • Work with sense of urgency, solve things promptly
  • Be diligent and organized
  • Good communication and the ability to actively listen
  • Resilient and persistent in an innovative and constantly changing environment

What we offer

  • Seguro de Vida
  • Vale transporte
  • Vale alimentação de R$ 176,00 mês
  • Vale refeição de R$ 50,14 por dia
  • Plano de saúde gratuito para o colaborador
  • Horas extras remuneradas com 100%
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