Customer Success Advocate

As a Customer Success Advocate you will be the liaison and voice of Square who is not only able to reactively address technical inquiries and offer resolutions but is able to proactively recommend solutions for our Sellers through discovery of underlying needs. You have demonstrated experience using your proximity to customers to identify high-use improvements to the customer experience. You are dedicated to providing outstanding customer service, while guiding, educating, and cross-sell/upselling our Sellers through our suite of products and resources that are available to help them succeed. This role is dynamic and changes alongside the product ecosystem, with queue assignments that may shift according to business needs, requiring quick adaptability. Success in this position demands continuous learning of new products, features, and support processes, including potentially new product lines. Maintaining proficiency across various support areas is essential.