Customer Success Advocate

• Take direct accountability for the growth of your SMB customer portfolio
• Identify expansion opportunities within the existing customer base
• Guide users through the full post-purchase journey from initial adoption to expansion
• Proactively surface new opportunities before customers think to ask
• Serve as the consistent presence in the customer experience from onboarding forward
• Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges
• Lead structured onboarding sessions and maintain clear, timely follow-up communications
• Consistently look for ways to add value beyond the immediate transaction
• Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, consistent experience across every touchpoint
• Channel customer feedback to the Product team to inform solution development
• Work with Marketing to build user advocacy within the customer base
• Apply product knowledge and communication skills to help users get the most out of what they have purchased
• Stay current on product developments and industry trends
• Bring relevant knowledge directly to customers in practical, accessible ways

• 2 to 5 years of experience in customer success, account management, or a sales function, with a track record of building productive, trust-based relationships with business customers
• Ability to manage competing priorities in a dynamic environment without sacrificing quality of work
• Strong written and verbal communication skills
• Active listening skills and a consultative approach to problem-solving
• Comfort using data to inform decisions and propose solutions
• Ability to operate independently while contributing effectively as part of a broader team
• Familiarity with Power BI and/or Salesforce is a plus
• Genuine investment in delivering a consistently positive customer experience and a motivation to see the customers you support succeed

Familiarity with Power BI and/or Salesforce is a plus

• A great Team and culture
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
• An attractive salary and benefits package
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life