Customer Success Advisor Job at Vodafone (Belfast)

Customer Success Advisor

You’ll play a key role in helping Vodafone Business customers get the most out o...

Location

United Kingdom , Stoke-on-Trent

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

You’re excited to take the first step (or next step) in building a successful career in sales
You’re a confident and empathetic communicator who enjoys connecting with people
You have a genuine interest in technology, connectivity, and digital transformation
You’re curious, open to learning, and motivated to continuously develop your skills
You bring a positive mindset and are comfortable adapting to change in a fast-paced environment
You work well with others, valuing collaboration and shared success
You’re driven to achieve targets and take pride in delivering strong results
You’re organised, able to prioritise your workload, and stay on top of multiple tasks
You understand the importance of quality, timeliness, and accountability in your work
You have strong written and verbal communication skills that help you build trust and credibility

Job Responsibility

You’ll build, manage, and grow relationships with existing Vodafone Business customers, ensuring they stay engaged and supported
You’ll handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience
You’ll identify opportunities to upsell and cross-sell across our mobile and converged product portfolio
You’ll use solution selling to clearly differentiate Vodafone from competitors and align solutions to customer goals
You’ll generate strong pipeline activity and consistently work towards achieving key sales and performance targets
You’ll manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations
You’ll contribute to improving customer satisfaction and NPS by delivering an end-to-end, high-quality experience
You’ll collaborate with your team to share knowledge, test new approaches, and continuously improve how we work
You’ll embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Great pay
bonuses
up to 28 days off plus bank holidays
paid time for charity work
discounts
vouchers
pension plan
learning tools
parental leave policies

Fulltime

Customer Success Advisor

Rapid7 is seeking a Customer Success Advisor who will provide best in class cust...

Location

Australia , Melbourne

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success, Service Delivery, or a similar customer-facing role, ideally within a SaaS environment
Technical knowledge in at least one cybersecurity domain such as Vulnerability Management, Cloud Security (CSPM), Threat Intelligence, or Detection & Response services (preferred)
Ability to guide customers through platform capabilities, best practices, and cybersecurity maturity journeys, from initial adoption to realised business value
Strong communication skills, with the ability to translate complex technical concepts clearly to both technical and non-technical audiences
Cross-functional collaboration, partnering effectively with Sales and other customer-facing teams to drive positive customer outcomes
Accountability and ownership, proactively managing customer needs and ensuring commitments are delivered with high quality and attention to detail
A customer-first mindset, with a passion for service, creative problem solving, and building long-lasting customer relationships
Strong organisational skills with the ability to manage competing priorities while maintaining accuracy and consistent quality
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success

Job Responsibility

Work closely with our regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue
Drive customer awareness of product features and Rapid7 services aligned to business outcomes, to maximise the adoption and realised value of their purchased solutions
Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer
Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth
Conduct quarterly business reviews to ensure successful outcomes from Rapid7 solutions
Review executive dashboards and program status, continually measuring and monitoring customers’ health metric and KPIs
Solidify your position as a trusted advisor with all customers and drive continued value of our products and services
Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention
Recognise expansion opportunities and effectively qualify them for Sales counterparts to bring to closure
Effectively manage reactive customer requests and anticipate their needs

Customer Success Advisor

Rapid7 is seeking a Customer Success Advisor who will provide best in class cust...

Location

Australia , Melbourne

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in Customer Success or Service Delivery Role
3 years + SaaS experience, including technical knowledge in any one of these areas, Vulnerability Management/Cloud/Threat Intel/Managed Security Services (highly preferred)
Able to conduct platform walkthroughs/advising on best practices on any of the above disciplines
Technically-driven advisor dedicated to guiding customers through cybersecurity maturity, from initial adoption to realised business value
Ability to understand technical concepts and communicate to technical and non-technical audiences
Domain Knowledge: Professional-level understanding of at least one core area: Vulnerability Management, Cloud Security (CSPM), Threat Intelligence, or Detection and Response services.
Passionate about service and support
seeks to achieve extraordinary and impactful results through tenacious and creative problem solving.
Assertive but empathetic in nature
able to assist customers toward strategic goals through a combination of persuasion and rapport.

Job Responsibility

Work closely with our regional partners to provide excellent service for their end users and ensure a tight communication and relationship in maintaining and driving regional revenue
Drive customer awareness of product features and Rapid7 services aligned to business outcomes, to maximise the adoption and realised value of their purchased solutions.
Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer.
Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth
Conduct quarterly business reviews to ensure successful outcomes from Rapid7 solutions
Review executive dashboards and program status, continually measuring and monitoring customers’ health metric and KPIs
Solidify your position as a trusted advisor with all customers and drive continued value of our products and services
Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention.
Recognise expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
Effectively manage reactive customer requests and anticipate their needs.

Customer Success Advisor

As a Rapid7 Customer Success Advisor (CSA), you will act as a trusted advisor fo...

Location

United States , Boston

Salary:

67200.00 - 90900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

2-3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech, cyber security or SaaS company
Excellent written and verbal skills
Excellent interpersonal and communication skills
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Excellent project management and prioritization abilities
Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI)
Problem-solving mentality with the ability to navigate complex situations
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.

Job Responsibility

Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives
Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews
Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products
Stay up-to-date with the latest trends, like-technologies and happenings across cyber security
Be viewed as a trusted advisor with customers
Advocate for customer needs and feedback within the organization to drive product enhancements and improvements
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success
Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

Fulltime

Customer Success Advisor

We’re looking for a Customer Success Advisor to join our friendly team. You’ll b...

Location

United Kingdom , Weymouth; Lyme Regis

Salary:

25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A full clean UK Driving License
Previous experience in a customer service role
Strong conflict resolution and objection-handling skills
Excellent written and verbal communication
A polite, positive and professional approach
High attention to detail and quick problem-solving skills
Strong organisation and time management
Resilience during busy periods
Understanding of performance targets and openness to coaching

Job Responsibility

Deliver exceptional customer service across phone, live chat, email and digital channels
Resolve booking queries, in-property issues and post-stay concerns
Manage complaints from start to finish, ensuring fair and timely outcomes
Take part in the on-call rota, supporting urgent guest issues out of hours
Complete case files accurately and within agreed SLAs
Work collaboratively with Account Managers and Property Services to resolve issues
Carry out occasional property visits where required
Provide feedback and ideas to improve processes and enhance customer satisfaction
Demonstrate proactive problem-solving and take full ownership of the customer journey

What we offer

Performance bonus - up to 5% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off
Two paid volunteering days each year
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support and health cash plan
Loads of training & development opportunities

Fulltime

Customer Success Advisor

The Customer Success Advisor plays a crucial role in retaining and expanding Vod...

Location

United Kingdom , Stoke on Trent

Salary:

26626.00 GBP / Year

Vodafone

Expiration Date

Until further notice

Requirements

Strong interpersonal and communication skills
Appetite for continuous learning and development
A passion for technology and digitisation
A positive attitude and willingness to embrace change
Good understanding of how your team collaborates and works with others in accomplishing your objectives
Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team
A drive and hunger to achieve KPIs
Organised with the ability to prioritise tasks
Excellent written and verbal communication skills

Job Responsibility

Retain and expand VodafoneThree UK's market share
Support account management of the VodafoneThree Business customer base
Identify new revenue opportunities within the base through leads
Manage Inbound and Outbound customer calls to identify opportunities to build and retain customer business
Ensure the needs of the customer and VodafoneThree are met in every interaction
Drive NPS improvement through end-to-end customer experience

What we offer

5% on target annual bonus
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Amazing learning tools
Top-notch parental leave policies

Fulltime

Senior Customer Success Advisor

As a Senior Customer Success Manager (CSM) at Rapid7, you will act as a trusted ...

Location

United States , Boston

Salary:

88700.00 - 119900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

5–6+ years of experience in Customer Success, Account Management, or Consulting, ideally within a SaaS or high-tech environment (cybersecurity preferred)
Strong experience developing and executing customer strategies and success plans
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to build trust across technical and executive audiences
Experience with technology deployment and configuration
Familiarity with security frameworks and cybersecurity concepts
Strong project management and prioritization capabilities
Ability to clearly explain technical concepts and guide customers toward achieving ROI from the platform
Strong problem-solving skills and the ability to navigate complex customer situations
Relevant industry certifications (e.g., A+, Network+, Security+, Cloud+, CCSP) are a plus

Job Responsibility

Build and maintain strong, long-term relationships with stakeholders across all levels, including technical teams, project managers, and C-level executives
Orchestrate key customer touchpoints, from weekly status meetings to Executive Business Reviews (EBRs)
Serve as the primary point of contact, addressing questions, resolving issues, and proactively identifying opportunities for improvement
Develop a deep understanding of Rapid7’s products and their key value drivers
Guide customers in optimizing product usage to achieve their security and business objectives
Provide education and resources to help customers fully leverage platform capabilities
Stay current on cybersecurity trends, technologies, and best practices
Act as a trusted advisor, helping customers navigate evolving security challenges
Advocate for customer needs internally, helping to influence product enhancements and improvements
Partner cross-functionally with Sales, Product, Marketing, and Support teams to deliver a seamless customer experience

Fulltime

Customer Success Advisor - Scaled

As a Customer Success Advisor, you will provide support to our customers via dig...

Location

United States , Boston

Salary:

63800.00 - 86300.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

Proven experience in a customer success or service role, ideally in a digital environment
5-6+ years of experience in SaaS customer service with a proven track record of exceeding CS KPIs
Experience working in Cyber Security, SaaS and/or Technology
Attention to detail and excellent communication skills demonstrated through email, Slack, customer calls, and internal meetings
Ability to successfully balance a wide variety of daily tasks and adjust priorities
Tech savvy & excited to work in a fast-paced environment
Collaborative team player who also can work independently
Experience with CRM software (e.g., Zendesk, Salesforce)

Job Responsibility

Customer Inquiries: respond to inbound customer inquiries coming in via email or digital customer triggers and ensuring that successful responses are delivered in a timely manner
Direct Customers: Guide customers on their journey
Whether referring them to one of our resources: Rapid7 Academy, Forum or Blog, Product Specific Online Resources, or Customer Training. And/or directing the customer to the appropriate person/ team, e.g., Support, Renewals Account Manager, Sales, or the Channel team
Issue Resolution: resolve customer challenges related to product usage, account queries and advise customers on resources to solve technical challenges
Product Knowledge: Maintain a thorough understanding of the company’s products, services, and digital tools to provide support for team members
Customer Health forecasting: Following engagement with our customers, we will record their sentiment towards Rapid7, giving an indication of their health. In turn sharing this health forecast with CS leadership and the Renewals and Sales teams
Multi-tasking: Handle multiple customer queries simultaneously across different digital platforms, prioritizing tasks based on urgency and customer needs
Risk Management: Identify complex or unresolved issues and escalate them to the appropriate department/team for further resolution
Respond to Customer ‘Calls to Action’, such as: customer survey responses, low NPS scores, and support tickets escalations
Customer Feedback: Collect and report customer feedback to help improve service delivery and enhance customer satisfaction

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