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Vodafone Logo Vodafone · IT - Administration

Customer Success Advisor

United Kingdom, Stoke-on-Trent · Job Posted June 03, 2026
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Job Description

You’ll play a key role in helping Vodafone Business customers get the most out of their technology and connectivity, while also shaping the future of how businesses grow digitally. As part of our Inside Sales team, you’ll build meaningful relationships, unlock new opportunities, and deliver solutions that make a real impact—all while being part of a collaborative and high-performing environment.

Job Responsibility

  • You’ll build, manage, and grow relationships with existing Vodafone Business customers, ensuring they stay engaged and supported
  • You’ll handle inbound and outbound conversations across multiple channels, creating a seamless and positive customer experience
  • You’ll identify opportunities to upsell and cross-sell across our mobile and converged product portfolio
  • You’ll use solution selling to clearly differentiate Vodafone from competitors and align solutions to customer goals
  • You’ll generate strong pipeline activity and consistently work towards achieving key sales and performance targets
  • You’ll manage customer queries efficiently, working closely with internal teams to resolve issues and exceed expectations
  • You’ll contribute to improving customer satisfaction and NPS by delivering an end-to-end, high-quality experience
  • You’ll collaborate with your team to share knowledge, test new approaches, and continuously improve how we work
  • You’ll embrace change, adapt to evolving customer needs, and play your part in creating a positive and inclusive team culture

Requirements

  • You’re excited to take the first step (or next step) in building a successful career in sales
  • You’re a confident and empathetic communicator who enjoys connecting with people
  • You have a genuine interest in technology, connectivity, and digital transformation
  • You’re curious, open to learning, and motivated to continuously develop your skills
  • You bring a positive mindset and are comfortable adapting to change in a fast-paced environment
  • You work well with others, valuing collaboration and shared success
  • You’re driven to achieve targets and take pride in delivering strong results
  • You’re organised, able to prioritise your workload, and stay on top of multiple tasks
  • You understand the importance of quality, timeliness, and accountability in your work
  • You have strong written and verbal communication skills that help you build trust and credibility

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • Great pay
  • bonuses
  • up to 28 days off plus bank holidays
  • paid time for charity work
  • discounts
  • vouchers
  • pension plan
  • learning tools
  • parental leave policies
Vodafone - All Job Offers

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