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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Customer Success Account Manager

Austria, Multiple Locations 81700.00 EUR / Year · Job Posted March 21, 2026
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Job Description

As a Customer Success Account Manager in the territory of Manufacturing, you will be the trusted advisor and orchestration lead for top strategic Austrian enterprise customers’ post‑sales journey. You own the customer success plan, align Microsoft resources to customer priorities, and drive adoption and value realization across Microsoft Cloud solutions. This role allows you to deepen your business acumen, expand your technical and industry expertise, deepen your delivery management skills and build strong executive relationships while influencing long‑term customer success and growth. This role is flexible in that you can work up to 25-50% from home, fluency in German is a must.

Job Responsibility

  • Relationship Management: As co-leading account manager, you will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other Microsoft and partner account team leaders
  • Customer Success leadership: You will own the creation of the Customer Success Plans based on customer priorities and develop bookable programs of work to guarantee KPI attainment. You will meet project milestones, track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and take action to drive usage, while you perform a proactively retention and churn management
  • Customer Strategy and Growth: You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. You will adopt the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives
  • Delivery and program Management: You will lead the delivery of program planning and customer-facing program reviews, prioritization of engagements, and coverage of key stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Customer Health & Satisfaction: You proactively monitor the health and satisfaction of your customers’ workloads and support the ticket escalation management

Requirements

  • Several years relevant work experience within manufacturing industry, ideally in customer success/ solution delivery/ practice management/ customer-facing consulting or portfolio management OR equivalent experience
  • Degree in Business or Computer Science or related field
  • Fluency in spoken and written German and English is a must
  • Austrian driving license B
  • Microsoft or competitor equivalent (e.g. AWS, Google, SAP) certification in relevant technologies (e.g. Azure, Microsoft 365, Dynamics 365)
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