This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
With over 17,000 employees worldwide, the mission of Microsoft’s Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
Job Responsibility:
Customer Relationship Management: nurture, establish, and expand relationships with key C-level customer stakeholders
Customer Success Leadership – Consumption Leadership: de-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration
Customer Success Leadership – Customer Strategy and Growth: engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio
Customer Success leadership - Delivery and program management: leads the strategic execution of program planning and customer-facing program reviews
Customer Success Leadership - Customer Health: identify and assess customers’ critical services across our cloud platforms
Technical Relevance: develop technical competency across a breadth of Solution areas
Requirements:
Experience in managing Giga Projects in Public Sector
Bachelor’s degree in business, IT, Computer Science, or related field
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Experience in relevant Microsoft solutions
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Nice to have:
Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
Relevant professional certifications, such as: ITIL Foundation or equivalent service management certification
Project Management Institute (PMI) or equivalent certification
PROSCI or equivalent Change Management certification