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Customer Success Account Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
Brazil , São Paulo

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Job Responsibility:

  • Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions
  • Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads
  • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization
  • Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs
  • Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate

Requirements:

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • Proficiency in written, reading, and conversational Brazilian Portuguese and English
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • 5+ years relevant work experience within customer industry
  • 3+ years people management experience
  • 3+ years experience managing a consumption portfolio
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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