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Customer Success & Account Manager

techholding.co Logo

Tech Holding

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Location:
United States , Los Angeles

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Category:
Sales

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Contract Type:
Not provided

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Salary:

115000.00 - 130000.00 USD / Year
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Job Description:

We are seeking a versatile and client-focused professional to join our team as a Customer Success & Account Manager. This unique role blends the strategic relationship management of an Account Manager, the client advocacy focus of a Customer Success Manager, and the delivery precision of a Project Manager. You will serve as the primary point of contact for our clients, ensuring their success, maximizing the value they receive from our solutions, and managing the lifecycle of key projects.

Job Responsibility:

  • Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
  • Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
  • Define project scope, goals, deliverables, and success criteria with both internal teams and clients
  • Build and maintain long-term strategic relationships with key client stakeholders
  • Identify upsell and cross-sell opportunities based on client business goals
  • Lead contract renewal processes, including term negotiation and renewal strategy
  • Collaborate with sales teams to support account expansion and revenue growth
  • Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
  • Coordinate cross-functional resources (engineering, product, support) to meet project timelines
  • Manage project budgets, risks, timelines, and dependencies

Requirements:

  • 5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
  • Proven ability to manage complex client relationships and drive retention and satisfaction
  • Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
  • Skilled at managing multiple priorities while maintaining attention to detail
  • Strong communication and presentation skills, able to adapt technical conversations for different audiences
  • Analytical thinker with a data-driven approach to decision-making
  • Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
  • Bachelor’s degree in Business, Technology, or a related field
What we offer:
  • A culture that values flexibility, work-life balance
  • Competitive compensation packages and comprehensive health benefits
  • Work with a collaborative, global team of engineers who thrive on solving complex challenges
  • Professional growth through continuous learning, mentorship, and access to new technologies
  • Leadership that recognizes contributions and supports career advancement
  • A people-first environment where your ideas matter and innovation is encouraged

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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