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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Customer Success Account Manager

Malaysia, Kuala Lumpur · Job Posted July 04, 2026
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Job Description

Customer Success Account Manager (CSAM) Join Microsoft's Customer Success Unit—a global team of over 17,000 professionals—dedicated to accelerating business value through differentiated customer experiences. As a CSAM, you'll be the primary delivery lead and strategic partner for customers, driving real outcomes through Microsoft's cloud technologies and services. This is a fast-paced, customer-facing role focused on solving complex business challenges. You'll thrive if you're energised by helping customers succeed, navigating ambiguity, and orchestrating across diverse teams. It is important to note that this role is required to work ANZ Hours.

Job Responsibility

  • Build and maintain trusted relationships with customer stakeholders and technical professionals
  • Align customer objectives with Microsoft's portfolio through Customer Success Plans
  • Drive adoption, usage, and value realisation across Microsoft's Cloud platforms
  • Lead post-sales delivery planning and execution
  • Coordinate cross-functional v-teams to align resources with customer outcomes
  • Conduct customer-facing program reviews and prioritise engagements for strategic impact
  • Hunt for new opportunities within customer accounts to expand Microsoft's footprint
  • Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value
  • Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action
  • Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement
  • Demonstrate executive presence and adapt communication style from boardroom to backroom
  • Model Microsoft's cultural attributes of respect, integrity, accountability, and inclusion
  • Collaborate with account teams and contribute to shared goals through strategic planning and execution

Requirements

  • Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent practical experience
  • Proven experience in customer success, service delivery, or account management in a technology or cloud environment
  • Experience building and managing relationships with business and technical stakeholders
  • Strong communication skills with the ability to translate technical concepts into business outcomes
  • Ability to work across cross-functional teams to deliver coordinated customer outcomes
  • Organisational and prioritisation skills to manage multiple customers and competing demands
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