Customer Success Account Manager

We are in search of a Customer Success Account Management professional who will build customer, partner, and internal stakeholder engagement models, identify, navigate, communicate, and influence key customer technical and business stakeholders at different levels. The person in this role will also gather information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Understand, identify, and align Microsoft solutions, and technical capabilities, as well as initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Deliver on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Identify actual and potential blockers to consumption through data analysis and feedback from customers.