Customer Success Account Manager

The Customer Success Account Manager (CSAM) plays a critical role as the primary delivery lead and trusted partner for Microsoft’s most strategic enterprise customers. This role is responsible for empowering customers to maximize the value of Microsoft’s Digital Cloud platforms by driving successful execution of their strategic and transformational cloud initiatives. The CSAM aligns customer business outcomes with Microsoft solutions, orchestrates the right mix of internal and partner resources, and ensures delivery excellence throughout the entire post-sales lifecycle. By combining technical expertise, delivery management capabilities, business acumen, and industry knowledge, the CSAM enables customers to achieve their goals while accelerating cloud adoption and consumption. This position is a key enabler of Microsoft’s customer success strategy, ensuring long-term customer satisfaction, operational excellence, and measurable business impact.