Customer Success & Account Manager - Uber Direct Job at Uber (Berlin)

Associate Customer Success Manager, Uber Direct Enterprise

Uber Direct is one of Uber’s fastest growing businesses, enabling Merchants to u...

Location

United States , New York, New York; San Francisco, California; Chicago, Illinois

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

2+ years of full-time experience in customer success, account management or strategic relationship management
Bachelors Degree

Job Responsibility

Own and manage a portfolio of top partners
establishing key relationships enabling the growth of their business and improvement of their operations
Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products
Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives)
Collaborate with leadership to set organizational strategy, and rapidly execute against it
Travel up to 20% per quarter, surrounding recurring Business Reviews / Partner syncs as needed

What we offer

Bonus program
Equity award
401(k) plan

Fulltime

New

Customer Success Manager

As a Customer Success Manager, you’ll serve as a trusted partner to our merchant...

Location

United States , Dallas; New York; San Francisco; Miami; Chicago

Salary:

107000.00 - 132000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success or strategic account/partner management, with a focus on both B2C and B2B businesses
3+ years in operations, strategy, or management consulting, with proven success driving growth through operational excellence
Experience collaborating with tech partners to onboard clients and scale their operations effectively
Undergraduate degree (BA/BS)

Job Responsibility

Manage a portfolio of top merchant partners, driving growth, improving operational processes, and transforming them into advocates for Uber Direct
Act as a key point of contact for merchants, addressing inquiries, resolving operational challenges, and delivering timely, data-driven solutions
Collaborate with Business Development and Product teams to identify growth opportunities and support expansions, rollouts, and new initiatives
Define and track account KPIs (weekly, monthly, quarterly) and present them in Merchant Business Reviews (MBRs) and Quarterly Business Reviews (QBRs)
Lead strategic discussions with Uber Direct leadership to develop and operationalize key business processes that enhance merchant outcomes
Travel up to 20% per quarter for recurring business reviews and partner engagements

What we offer

Bonus program
Equity award
Other types of comp
401(k) plan
Various benefits

Fulltime

New

Enterprise Growth Account Executive, Uber for Business Spain

This is an outstanding opportunity to be part of the Uber for Business Account M...

Location

Spain , Madrid

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Native level of Spanish and fluent in English
Minimum 3 years of sales, business development and account/relationship management experience
Hunter mindset
Proven track record of client success and consistently achieving critical metrics, revenue targets, and company goals
Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
Have a competitive edge and thrive in a fast-paced team environment
Strong use of insights and confidence around data-driven decision making
Ability to problem solve, adapt, and grow quickly as we build the Account Management organization
Excellent organization, project management and time management skills
You're the kind of person who calls their Grandma on her birthday

Job Responsibility

Grow and retain a vast book of business through upselling, relationship building and resolute communication while exceeding a quota
Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the on-boarding and launch process across different types of accounts
Derive qualitative and quantitative insights, using direct customer stories, feedback and data trends
Work with the Account Executive and Account Coordinator teams to execute successful launches across high growth and mid-market accounts
Work cross-functionally to drive efficiencies throughout the account lifecycle
Identify and monitor key account health metrics
Develop strong relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns
Seek to achieve operational excellence across onboarding and launch, iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
Work directly with clients to improve their employee and administrator Uber for Business experience and resolve issues that arise

What we offer

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law

Uber Direct Lead

Are you ready to join one of Uber’s strategic priorities for growth? Direct is o...

Location

Poland , Warsaw

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Leadership - ability to rally and motivate a (cross-functional) team behind a common goal, even in rapidly changing situations and disruptive environments
You're a self-starter and take initiative to seize opportunities but also have the adaptability to change and execute quickly (pivoting from long-term thinking to immediate action tactical responses)
Commercial acumen - ability to build a creative commercial strategy in a fast-growing market, closing quality deals under intense competitive pressure
Problem solving & operational excellence - a constant appetite and ability to analyze complex situations using a vast range of inputs, drawing simple conclusions and translating them into actionable plans
Business acumen - ability to link our business performance metrics (incl. financials) with our team's actions on the ground
Influencing skills - experience of navigating a global matrix org and building deep, trust-based relationships with a diverse stakeholder set including senior leadership in a constantly changing, rapid growth environment with tight deadlines
6+ years of hands-on experience with account management, project management, operations, consulting, or other related experience
2+ years of experience as a people manager
Polish and English fluency a must

Job Responsibility

Sales - Closing the best partnerships with the right merchants, at the right commercials, with a strong cross-functional commercial team
Account Management - Driving growth, operational excellence and financial sustainability with our merchant partners
Customer Experience - Ensure the end-to-end experience for our merchants is easy, and operations flow with high levels of reliability
Local Leadership - Voicing local nuances and Direct partner needs to our local, regional and global teams
Lead Customer Success Managers to achieve our ambitious growth targets

Fulltime

Country Manager, Uber for Business SSA

At Uber for Business (U4B), our goal is to be the platform of choice for any org...

Location

South Africa , Johannesburg

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Demonstrable track record of successfully running a B2B sales business across multiple territories/countries within Sub-Saharan Africa (SSA)
Ideally, experience progressing from an Individual Contributor sales role to a management position, possessing an AE background
Strong commercial leader capable of shaping a clear, data-driven strategy
Exceptional stakeholder management skills
Exceptional business judgement and critical thinking skills
Experience working for a U.S. Tech company is advantageous
Experience working with Travel Management businesses is advantageous
Fluency in English required
proficiency in other regional languages is a plus

Job Responsibility

Own, shape, and execute the overall SSA B2B commercial strategy and vision
Lead a sales and account management organization across SSA
Interface directly with high-value clients and potential customers
Enable Uber for Business to scale through high-impact commercial programs
Partner closely with Sales Operations to build efficient go-to-market processes
Serve as the key contact for the region, representing U4B internally and externally
Work closely in a highly matrixed environment with key stakeholders
Execute effectively in short-term sprints while defining and maintaining a clear, long-term strategic vision

Fulltime

Director, Strategic Finance Delivery, EMEA

As the head of finance for Uber's EMEA delivery business, you will build and lea...

Location

Netherlands , Amsterdam

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

12+ years of progressive experience in Strategic Finance, corporate finance and capital allocation
Experience at a high-growth enterprise—preferably in a sales-driven and marketplace environment
Proven success building or leading Finance functions
Proven track record of delivering business results and managing large, complex P&Ls
Strong executive communication and stakeholder management skills

Job Responsibility

Lead Financial Strategy and Planning: Serve as the primary finance leader for EMEA Delivery org, driving forecasting, budgeting, and performance management aligned to Uber’s balanced scorecard of growth, profitability, customer experience, and industry leadership
Partner with Business Leadership: Work directly with the GM of EMEA Delivery business, and the country leadership teams to guide investment decisions, manage the P&L, and ensure efficient deployment of capital
Provide Data-Driven Insights: Connect financial outcomes to operational performance, competitive dynamics, and market trends to influence executive decision-making
Shape and Execute Strategy: Collaborate with product, marketing, operations, and engineering leaders to translate strategic priorities—such as affordability, innovation, and new business lines—into actionable financial roadmaps
Develop and Scale the Team: Grow and mentor a high-performing finance team in EMEA, fostering a culture of excellence, inclusion, and innovation
Drive Organizational Efficiency: Evolve planning, forecasting, and reporting processes to meet the needs of a complex, fast-scaling business while maintaining financial rigor
Foster Cross-Functional Collaboration: Partner closely with Finance, Accounting, Tax, Legal, HR, Tech, and Communications to ensure alignment between strategy, compliance, and execution
Champion Innovation: Lead efforts to modernize forecasting and performance management through automation, AI, and data analytics

Fulltime

Co-Marketing Manager I, US&C

Uber’s regional marketing teams play a critical role when it comes to establishi...

Location

United States , New York; San Francisco

Salary:

132000.00 - 147000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

5+ years of generalist marketing and/or Operational experience, preferably in a fast-paced oriented environment
Bachelor’s degree
Experience developing and executing holistic partnership strategies and end-to-end campaigns
Strong business acumen
structured thinker with project management skills and attention to detail
Comfortability working with data and using data to inform decision making
ability to translate results into recommendations
Ability to gather and analyze data to build reasoned strategies, measure effectiveness and inform future learnings
Good relationship management skills
Effective communication skills - both written and verbal

Job Responsibility

Develop a deep knowledge of, and relationships with, our strategic merchant partners to intimately understand their business priorities
Act as the lead co-marketing POC to collaborate with internal teams and stakeholders to develop and execute marketing strategies to drive merchant growth
Partner with external agencies, media partners and our strategic merchant partners to develop and execute on high-impact, culture-shaping co-marketing campaigns
Deliver best in class thought-partnership, account management and project management to develop scalable and efficient - yet impactful - marketing programs
Development of demand-driving tactics across owned CRM channels
Understanding and experience in creative development, influencer collaboration, media partnerships, channel deployment
Build campaign learning agendas, measure performance, and translate insights into actionable recommendations for future strategies
Write insightful and thoughtful executive-facing strategies and recaps

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

Product Manager II

Uber's Tax & Compliance Product Team is looking for a talented Product Manager t...

Location

India , Hyderabad

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

5+ years of professional experience in product management
Bachelor's Degree or equivalent experience
Strong understanding of taxation regulations, including indirect and withholding taxes
Previous experience in the FinTech domain is required
Previous experience with third-party tax systems
Proven experience owning product development from inception to production launch
Deep analytical experience and a solid understanding of software development processes and dependencies
Large-scale, global project management experience with agile methodologies
Excellent communication and negotiation skills, with the ability to engage and manage senior stakeholders in a cross-functional environment
Strong time management and prioritization skills with an ability to navigate uncertainty

Job Responsibility

Construct and lead the execution of the product roadmap and multi-year programs
Drive the long-term strategy of key tax products development, partnering with Legal and Tax teams to interpret evolving regulatory requirements
Translate complex tax regulations (including indirect and withholding taxes) into structured, scalable product features and system requirements
Elicit business requirements by conducting stakeholder interviews, tax expert demonstrations, and user research to gather insights
Develop detailed use cases to articulate the needs of internal teams, including Tax, Operations, Legal, and Compliance
Design scalable tax configurations for Mobility and Delivery business lines, accounting for common and city-specific tax laws
Champion new features and platform changes, providing the engineering team with clear requirements and support throughout the development lifecycle
Participate in engineering scrums to unblock development, and file and coordinate tickets for engineering, design, and operations teams
Drive the implementation of direct tax withholding in the US, LatAm, and EMEA markets, as well as integrations with Uber and external tax systems
Implement, track, and improve defined product KPIs to measure success

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
FSA With Employer Contribution
Fitness Subsidies
On-Site Gym
Mental Health Benefits
Fertility Benefits

Fulltime

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Customer Success & Account Manager - Uber Direct

Job Description

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