Customer Success Account Manager

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Senior Finance Manager, Public Sector Customer Success

Microsoft US (United States) Public Sector Industries Finance team is looking fo...

Location

United States , Redmond

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Job Responsibility

Drive Azure consumption growth strategy with Customer Success organization
Support focus areas, such as Unified, Commercial attach and whitespace opportunities.
Drive insights on consumption (MACC - Microsoft Azure Consumption Commitment / ACR - Azure Consumed Revenue, usage), optimization/churn analysis, and support account-level action plans on consumption.
Drive productivity insights for customer success organization resources, including Capacity Utilization for meeting customer obligations.
Support budget and forecast
Drive revenue growth across all product offerings.
Provide actionable insights to the business to ensure execution of plans and accountability for results.
Support CFO (Chief Financial Officer) forecast and budgeting process to land growth commitments with clear assumptions and drivers. Understand and manage business risk.
Communicate results and insights to leadership in a compelling and crisp manner with deep understanding of the business.
Drive actions with stakeholders to achieve business goals, including revenue generation, resource allocation, and investment decisions through close collaboration.

Fulltime

Customer Success Manager, Public Sector & Defence

We're seeking an exceptional Customer Success Manager with deep expertise in the...

Location

Canada , Ottawa

Salary:

Not provided

Cohere

Expiration Date

Until further notice

Requirements

8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or government contexts
At least 3-5 years working directly with Canadian government, defense, or healthcare organizations in a technology, digital transformation, or consulting capacity
Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines
Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments
Deep understanding of how government organizations evaluate, procure, implement, and govern technology solutions
Active Top Secret security clearance (mandatory)
Demonstrated success driving customer adoption, expansion, and retention in complex enterprise or government accounts
Experience developing and executing customer success strategies, QBRs, and executive engagement programs
Track record of identifying and closing expansion opportunities within existing accounts
Ability to manage multiple strategic accounts simultaneously while maintaining high-touch, personalized engagement

Job Responsibility

Own the success, adoption, and growth of Cohere's Canadian public sector and defence customers, ensuring they realize maximum value from our AI solutions
Build deep, trusted relationships with senior government stakeholders, including Deputy Ministers, CIOs, ADMs, digital transformation leads, and departmental executives
Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles, and unique constraints
Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction
Define and track success metrics aligned with public sector priorities: citizen satisfaction, service delivery improvements, cost savings, operational efficiency, accessibility outcomes
Guide customers through the full lifecycle of AI adoption—from use case identification and pilot design through production deployment and scaling
Lead secure AI implementation projects in complex government environments, including air-gapped systems, Protected B/C environments, and on-premises deployments
Navigate the unique challenges of public sector AI adoption: legacy system integration, data sensitivity, lengthy approval processes, and risk-averse organizational cultures
Create and execute change management strategies to drive user adoption and value realization across diverse government workforces
Conduct regular executive business reviews with senior stakeholders, demonstrating ROI, impact, and strategic value

What we offer

An open and inclusive culture and work environment
Work closely with a team on the cutting edge of AI research
Weekly lunch stipend, in-office lunches & snacks
Full health and dental benefits, including a separate budget to take care of your mental health
100% Parental Leave top-up for up to 6 months
Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend
6 weeks of vacation (30 working days!)

Fulltime

Channel Account Manager - Public Sector

We are looking for an energetic and self-motivated individual who is looking to ...

Location

United States

Salary:

136400.00 - 184600.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

7-10 years working in a public sector Channel role with proven capabilities in account development and proactive outreach
Track record of working in a target driven environment, achieving targets, tenacious and driven, with a competitive personality and thrives in a fast paced environment
Previous experience working in Software/Saas/Security Sales is required
Passionate about delighting customers with exceptional relationship building skills
Excited by technology, curious and eager to learn more about IT Security products and services
A high level of resilience, with the ability to bounce back after setbacks or rejection - it’s a key part of the job which makes it such an exciting challenge
Creative, able to think independently and come up with new solutions
Ambitious, dedicated to continuous learning and personal development. Receptive to feedback and willingness to adapt
Highly organized with strong attention to detail in all areas of work
A team player who collaborates effectively as part of a high performing team, helping teammates and celebrating team success

Job Responsibility

Support on partner enablement activities to help drive partner generated pipeline and deliver partner sourced deals in order to achieve defined targets
Follow-up on channel account based marketing campaigns, designed in partnership between sales, channel and marketing
Assist with integrated email and cold calling campaigns to generate new channel sales prospects
Support channel partners to ensure customer health and drive renewals
Drive target partner contacts to attend marketing events and respond to our campaign
Build strong cross functional relationships internally with our sales, marketing and enablement teams
Report on demand generation, enablement, and pipeline on a regular basis
Meet and exceed weekly KPI’s and deliver a high quantity of qualified channel sales opportunities

What we offer

variable/incentive compensation
equity
benefits

Fulltime

As Customer Success Account Manager (CSAM), you are the primary delivery lead an...

Location

Saudi Arabia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Experience in Public Sector Accounts
Bachelor’s degree in business, IT, Computer Science, or related field
Several years' experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
Experience in relevant Microsoft solutions
Strong experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management

Job Responsibility

Customer Relationship Management
Customer Success Leadership – Consumption Leadership
Customer Success Leadership – Customer Strategy and Growth
Customer Success leadership - Delivery and program management
Customer Success Leadership - Customer Health
Technical Relevance

Fulltime

Account Manager, Public Sector

Expand JFrog’s footprint within the U.S. Federal Civilian and SLED space spearhe...

Location

United States , Atlanta

Salary:

85000.00 - 110000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

5+ years of experience in Public Sector/Government sales and account management within an enterprise software company
Proven track record of excellence, with documented success in meeting or exceeding sales targets and navigating public procurement
Deep understanding of DevSecOps and SaaS, including the ability to communicate complex Application Security and Software Development concepts to both technical and non-technical stakeholders
Deep Industry Knowledge surrounding key IT initiatives, policies, and guidance i.e. NIST SP 800-218
Strategic relationship-building skills, with experience in branching agency enterprise systems and policies to programmatic & mission requirements
Willingness to travel as needed to meet with customers, hit revenue targets, and provide dedicated support to federal accounts
Strong track record of integrating AI tools into the sales process and deep experience managing the federal sales funnel within Salesforce

Job Responsibility

Scale JFrog’s US Public Sector footprint by identifying and acquiring high-value agencies and programs within Federal Civilian and SLED accounts
Accelerate mission-critical revenue by engineering and executing strategic expansion plans that turn initial deployments into agency-wide standards
Cultivate long-term ecosystem loyalty through proactive lifecycle engagement with government decision-makers, government contractors, federal systems integrators, and channel partners to ensure robust account health
Champion technical excellence by delivering high-impact presentations and proposals that demonstrate the ROI of JFrog’s Platform in a government context
Collaborate with Systems Engineers and Solutions Architects to design resilient technical frameworks that align IT modernization with agency-wide mission objectives, ensuring seamless delivery across complex regulatory environments
Serve as a trusted advisor to Federal executives and Systems Integrators to define program requirements, navigate policy hurdles, and cultivate long-term inter-agency initiatives that drive digital transformation
Lead end-to-end business development efforts for major government procurements, including the orchestration of complex bid strategies, competitive pricing models, and strategic teaming agreements for winning proposal submissions

What we offer

Discretionary bonuses or commission payments
Equity package of restricted stock units (RSU)
Eligibility to participate in Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness

Fulltime

Senior Customer Success Account Manager

With over 17,000 employees worldwide, Microsoft’s Customer Experience & Success ...

Location

Spain , Madrid

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Extensive experience working with customers in the Government or Public Sector
Experience in leading change management initiatives and engaging customers to drive positive outcomes
Regular interaction with executive level stakeholders
Fluency in Spanish and English and able to use both in a business environment
Bachelor’s or Master’s degree in Business, Sociology, Psychology, Computer Science, or a related field, or equivalent experience in customer success, solution delivery, practice management, consulting, or portfolio management

Job Responsibility

Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives
You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue

Fulltime

Sr Customer Success Account Manager

Microsoft is on a mission to empower every person and every organization on the ...

Location

Greece , Athens

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Computer Science or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Computer Science, or related field AND customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Proven track record of building relationships with senior customer executives in large or highly strategic accounts
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required

Job Responsibility

Customer Relationship Management
Expands and holds accountability for executive Customer and Partner relationships with a focus on leading the definition of business outcomes across large stakeholder groups and coaching teams to align Microsoft strategy to Microsoft's most strategic customers and their business priorities
Technical Relevance
Leverages a broad understanding of industry and technical expertise to act as an advisor and visionary to lead customer success
Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed
Customer Success Leadership - Consumption Leadership
Partners with customers (including senior executive stakeholders) to develop a deep understanding of their business goals and priorities
Position large-scale programs to solve the most complex business and industry outcomes and customer priorities to drive consumption holistically across the entire portfolio
Customer Success Leadership – Customer Strategy and Growth
Expands upon account team planning, promoting business and technical needs for change to challenge customer thinking that drives current and future growth and transformation towards modern digital approaches

Fulltime

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Customer Success Account Manager - Public Sector

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