Customer Success Account Manager Intern Job at Microsoft Corporation (Lyngby)

Customer Success Account Manager Intern

Come build community, explore your passions and do your best work at Microsoft w...

Location

Netherlands , Schiphol

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Currently pursuing a Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
Must have at least 1 semester/term remaining following the completion of the internship (Graduation Winter 2027)

Job Responsibility

Learn customer, partner, and internal stakeholder engagement models
Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
Learns how to map internal roles to customer priorities to action the needs of customers
Learns how to develop key internal stakeholder relationships
Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
Understands the organizational and customer success strategy

Fulltime

Customer Success Account Manager Intern

As a Customer Success Account Management Intern, you will develop, maintain, and...

Location

Norway , Oslo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Currently pursuing a Master's Degree in Business, Sociology, Psychology, Computer Science or related field
Must be in last year of Master's degree when entering the internship
Passion for technology and customer obsessed
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

Job Responsibility

Learn customer, partner, and internal stakeholder engagement models
Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
Learns how to map internal roles to customer priorities to action the needs of customers
Learns how to develop key internal stakeholder relationships
Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
Understands the organizational and customer success strategy

Fulltime

Account Manager / Customer Success Manager

At Xelix, we work with some of the world’s largest companies to automate and str...

Location

United Kingdom , London

Salary:

40000.00 - 58000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

Relevant experience in Customer Success/Account Management and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex customers
Proven track record of identifying at-risk customers and driving complex resolution plans
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritisation
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills
A "do-er", excited to make a difference and passionate about delivering exceptional customer experiences

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
Communicate product deliverables and timelines to customers

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Senior Customer Success Manager / Account Manager

We are looking for an experienced and hands-on Senior Customer Success Manager/A...

Location

United Kingdom , London

Salary:

55000.00 - 70000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 3 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals without assistance
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritization
Clear and accurate verbal and written communication skills
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team
Communicate product deliverables and timelines to customers

What we offer

Commission
27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £500 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Customer Success Manager / Account Manager

At Xelix, we work with some of the world’s largest companies to automate and str...

Location

United Kingdom , London

Salary:

40000.00 - 58000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

Relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
Ample experience in managing complex enterprise customers
Proven track record of identifying at-risk customers and driving complex resolution plans
Proven success in managing cross-sells, upsells and renewals
Speedy learner with the ability to grasp new technologies, product features & processes quickly
Good time manager & well-practised at prioritisation
Strong attention to detail, with experience managing multiple complex work streams at once
Confident, high energy and personable with proven success of building relationships
Robust analytical and problem-solving skills
A "do-er", excited to make a difference and passionate about delivering exceptional customer experiences

Job Responsibility

Act as a consultant to some of our highest-tier customers
building CSPs, monitoring value realisation and preparing & presenting success metrics to C-Suite
Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
Consistently monitoring customer health & engagement
Proactively identifying churn risk and engaging internal stakeholders
Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders
Proactively triage technical and non-technical queries and identify solutions with efficiency
Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
Communicate product deliverables and timelines to customers

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Strategic Account Manager, Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we cont...

Location

Finland , Helsinki

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3+ years of Media Agency experience in a client-facing role
Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
Experience working cross-functionally to deliver client value
Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

Job Responsibility

Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

What we offer

Competitive compensation package, including equity
Great work equipment and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Sports and wellbeing allowance

Strategic Account Manager, Customer Success

Supermetrics is on a mission to help marketers turn data into impact. As we cont...

Location

Ireland , Dublin

Salary:

Not provided

Supermetrics

Expiration Date

Until further notice

Requirements

3+ years of Media Agency experience in a client-facing role
Deep understanding of the MarTech/AdTech landscape and the media agency holding company ecosystem
Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
Experience working cross-functionally to deliver client value
Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
Ability to project a professional demeanor in client-facing situations and high-level communication skills, capable of building trust with senior leaders across the network
A strategic mindset with the ability to seamlessly transition between high-level long-term planning and tactical execution of regional rollouts
A builder’s mindset. You thrive in high-growth environments that require structure, process, and creative problem-solving, and you are motivated to help define the future of the Strategic Accounts function

Job Responsibility

Own and execute the global strategy for a select portfolio of multi-market enterprise agency accounts
Facilitate commercial success and revenue growth through proactive contract renewals and generating new business leads within existing parent organizations or across business units
Establish trusted, multi-threaded advisor relationships with decision-makers and senior stakeholders to align strategic business goals, fuel product development, and unlock competitive insights
Partner closely with Sales and the Strategic Agency Partner Director to identify C-level stakeholders and fuel top-down global expansion strategies through rigorous account mapping
Orchestrate long-term value realization across diverse subsidiaries and markets, facilitating seamless regional product rollout and adoption frameworks in collaboration with Product teams
Act as the primary internal hub, aligning cross-functional teams to execute commercial growth plans for your accounts, while feeding themes and insights back into our global strategy
Leverage executive customer feedback to directly influence internal product roadmaps and GTM priorities

What we offer

Competitive compensation package, including equity
Great work equipment and home office allowance for those working in our fully remote locations
Health care benefit and leisure time insurance
Sports and wellbeing allowance

Fulltime

Customer Success Account Manager

Builds and coaches others on customer, partner, and internal stakeholder engagem...

Location

Malaysia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
5+ years relevant work experience within customer industry
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification

Job Responsibility

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders
Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities
Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback

Fulltime

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Customer Success Account Manager Intern

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