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As a Customer Success Account Management Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Job Responsibility:
Learn customer, partner, and internal stakeholder engagement models
Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health
Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
Learns how to guide and lead conversations to facilitate the achievement of customer business objectives
Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work
Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders
Requirements:
Currently pursuing a Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
Must have at least 1 semester/term remaining following the completion of the internship
Nice to have:
Passion for technology and customer obsessed
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)