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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Customer Success Account Manager - Enterprise customers

United Kingdom, London 79700.00 - 133900.00 GBP / Year · Job Posted July 03, 2026
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Job Description

As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic enterprise customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

Job Responsibility

  • Nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance
  • De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds
  • Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals
  • Engage with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work

Requirements

Bachelor's degree in Business, Sociology, Psychology, Computer Science, or related field AND strong experience in customer success, solution delivery, practice management, customer-facing consulting, OR portfolio management OR Equivalent experience

Nice to have

  • Proven years of experience in customer success or related industry roles
  • Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
  • ITIL Foundation or equivalent service management certification
  • Project Management Institute (PMI) or equivalent certification
  • Prosci or equivalent Change Management certification

What we offer

Benefits and other compensation

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