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Microsoft Corporation Logo Microsoft Corporation · Customer Service

Customer Success Account Management

United States, Reston 106400.00 - 203600.00 USD / Year · Job Posted February 14, 2026
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Job Description

We are in search of a Customer Success Account Management professional who will build and coach others on customer, partner, and internal stakeholder engagement strategy and models as well as identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). The person in this role initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities, understands, identifies, and aligns Microsoft solutions, and technical capabilities, and engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. The Customer Success Account Management professional leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success, and proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.

Job Responsibility

  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities

Requirements

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience or equivalent experience
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • 3+ years relevant work experience within customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification
  • Needs to have or be able to successfully get a Public Trust clearance
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