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Customer Success Account Management Team Manager

ans.co.uk Logo

ANS Group

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Location:
United Kingdom , Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Following internal promotion we currently have an outstanding opportunity for an accomplished Team Leader to drive growth and development across our high performing Customer Success Account Management team during an exciting period for our organisation.

Job Responsibility:

  • Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
  • Lead and drive the end-to-end customer experience for post-sale account management
  • Act as the voice of the customer at a senior manager level
  • Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
  • Influence the business forecast for renewals and upsell
  • Drive customer culture across the department as the customer champion
  • Reduce customer churn
  • Coach the team to drive value-driven and strategic conversations with customers
  • Role model ANS’ value of “eyes on the customer” and provide an escalation route
  • Ensure solutions and products proposed to customers are fit for purpose
  • Become a strategic partner, advising customers on products
  • Be the voice of the customer within ANS and in CX settings
  • Take ownership of initiatives and projects that further improve customer experience and success
  • Work with CSU Directors, Customer Success Management function and ANS Sales team to identify upsell and cross sell opportunities
  • Hire high potential talent into the team
  • Ensure robust coverage, supporting your team to achieve their targets
  • Develop a strong relationship with our vendors
  • Drive a culture of proactive customer engagement
  • Enable and coach the CSAM team to generate referrals
  • Drive the team to deliver annual sales targets
  • Oversee the end-to-end sales cycle management
  • Monitor and support the team’s performance
  • Set stretching but realistic targets for the team
  • Contribute to sales targets when needed
  • Deliver the annual number for Managed Services & Professional Services
  • Build and develop key relationships with influencers and decision makers across the ANS business
  • Inspire and motivate the team to deliver
  • Coach and upskill team members
  • Provide a single point of contact, engagement plans with both customers
  • Promote close collaboration between CSAM function and the CSM and CSA teams
  • Oversee renewal processes
  • Champion accountability

Requirements:

  • Proven track record managing a client-facing team within a digital services organisation
  • Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
  • Experience leading and developing high-performing customer success or account management teams within a digital services environment
  • Strong commercial acumen and a deep understanding of strategic account management
  • Exceptional stakeholder management, communication, and coaching skills
  • Ability to use data-driven insights to inform strategy and performance
  • Skilled at collaboration across departments, managing change, and championing customer experience improvements
  • Experience in running the end-to-end sales process across Enterprise size customers
  • Natural ability to influence senior leaders and board members
  • Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums
What we offer:
  • Hybrid/ Remote Working
  • Private Medical Care
  • Pension Scheme
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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