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Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. As a Customer Success Account Management Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Job Responsibility:
Learn customer, partner, and internal stakeholder engagement models
Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
Learns how to map internal roles to customer priorities to action the needs of customers
Learns how to develop key internal stakeholder relationships
Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
Understands the organizational and customer success strategy
Understands Microsoft technology and services
Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
Requirements:
Currently pursuing a Bachelor's Degree in Information or Telecommunication Engineering, Computer Science, Business or related fields
Must be in the final year of study
Nice to have:
Passion for technology and customer obsessed
Microsoft or equivalent certification in relevant technologies (e.g., Azure, 365)