CrawlJobs Logo
Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Customer Success Account Management Intern

Hong Kong, Multiple Locations · Job Posted March 19, 2026
Apply Position
Job Link Share

Job Description

This internship is intended for University students from related major who will graduate between Sep 2026 and Aug 2027 and internship Period: 12 weeks in summer of 2026 (Jun.~Aug.). Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead. As a Customer Success Account Management Intern, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews. At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Job Responsibility

  • Learn customer, partner, and internal stakeholder engagement models
  • Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
  • Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
  • Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
  • Learns how to map internal roles to customer priorities to action the needs of customers
  • Learns how to develop key internal stakeholder relationships
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
  • Understands the organizational and customer success strategy
  • Understands Microsoft technology and services
  • Supports the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success

Requirements

  • Currently pursuing a Bachelor's Degree in Computer Science, Informatics, Software Engineer or related field
  • Must have at least 1 semester/term remaining following the completion of the internship
  • Students graduate between 2026.9-2027.8
  • Internship Period: 12 weeks in summer of 2026 (Jun.~Aug.)

Nice to have

  • Passion for technology and customer obsessed
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Microsoft Corporation - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Account Management Intern

8 matching positions

Customer Success Account Management Intern

This is a one-year internship program in collaboration with IMDA's Company-led-t...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's/Master's Degree in Computer Science, Information Technology, Engineering, Business or related field
  • Fresh professional within the first 3 years after graduation
  • Legally authorized (with citizenship or PR) to work in Singapore
Job Responsibility
Job Responsibility
  • Learn customer, partner, and internal stakeholder engagement models
  • Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
  • Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
  • Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
  • Learns how to map internal roles to customer priorities to action the needs of customers
  • Learns how to develop key internal stakeholder relationships
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
  • Understands the organizational and customer success strategy
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Intern

Come build community, explore your passions and do your best work at Microsoft w...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Currently pursuing a Bachelor's Degree in Information or Telecommunication Engineering, Computer Science, Business or related fields
  • Must be in the final year of study
Job Responsibility
Job Responsibility
  • Learn customer, partner, and internal stakeholder engagement models
  • Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
  • Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
  • Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
  • Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
  • Learns how to map internal roles to customer priorities to action the needs of customers
  • Learns how to develop key internal stakeholder relationships
  • Grows technical aptitude and industry awareness to translate customer interactions into customer business impact and value
  • Listens to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
  • Understands the organizational and customer success strategy
  • Fulltime
Read More
Arrow Right

Sr Customer Success Account Management

Builds and coaches others on customer, partner, and internal stakeholder engagem...
Location
Location
United States , Springfield
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
  • The successful candidate must have an active U.S. Government Top Secret/SCI with Polygraph Security Clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
Job Responsibility
Job Responsibility
  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Manager

As a Customer Success Account Management (CSAM) Manager, you lead a high perform...
Location
Location
Australia , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's OR Master's Degree in Business, Commerce, Psychology, Computer Science, or related field OR equivalent experience
  • Several years of experience in Customer success, Technology solution delivery, practice management, customer-facing consulting, or portfolio management experience
Job Responsibility
Job Responsibility
  • Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts
  • Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption
  • Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans
  • Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders
  • You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people
  • Fulltime
Read More
Arrow Right

Sr Customer Success Account Management

The Microsoft Federal organization was established to address the unique mission...
Location
Location
United States , Annapolis Junction
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • Active U.S. Government Top Secret/SCI with Polygraph Security Clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities
  • Fulltime
Read More
Arrow Right

Customer Success Account Management (CSAM) Manager - DACH Market

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, A...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field
  • Solid experience within customer success, solution delivery, practice management, customer-facing consulting, portfolio management experience or equivalent experience
  • Solid people management experience
  • Fluent in English
Job Responsibility
Job Responsibility
  • Build strategic customer relationships that delivery value and proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts
  • Drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Develop a team culture by partnering effectively across Microsoft for a ‘One Microsoft’ experience, identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption
  • Develop high-performing teams with execution discipline, focused on providing clear expectations and continuous growth opportunities, creating the capability needed to drive exceptional customer outcomes and achieve business results
  • Run strong business management rhythms and governance to ensure predictable business outcomes and will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans
  • Achieve success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people
  • Fulltime
Read More
Arrow Right

Customer Success Account Management Manager

With over 17,000 employees worldwide, the mission of the Customer Experience & S...
Location
Location
United States , Multiple Locations
Salary
Salary:
130900.00 - 251900.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience
  • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.
Job Responsibility
Job Responsibility
  • Customer Relationship Management – You will lead by example to proactively develop relationships to further Microsoft's customer success goals with key customer, partner, and internal contacts
  • Customer Success leadership – Customer Strategy and Growth – You will drive conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • You will develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption
  • Customer Success Leadership and Consumption Leadership – You will coach a team to support customer adoption and active usage of Microsoft products and services aligned to outcomes and objectives defined within agreed-upon customer success plans
  • Customer Success Leadership – Delivery and Program Management – You will manage a repeatable and predictable business by coaching a team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan , and prioritization of engagements to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Technical Relevance – You will stay current with industry and Microsoft technical insights through consultation with the Customer Success community, peers, partners, and customer stakeholders
  • You will deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people
  • Fulltime
Read More
Arrow Right

Customer Success Account Management

We are in search of a Customer Success Account Management professional who will ...
Location
Location
United States , Reston
Salary
Salary:
106400.00 - 203600.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience or equivalent experience
  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • 3+ years relevant work experience within customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification
  • Needs to have or be able to successfully get a Public Trust clearance
Job Responsibility
Job Responsibility
  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities
  • Fulltime
Read More
Arrow Right