Customer Strategy Manager Job at Pfizer (Shanghai)

Associate Customer Strategy Manager

As Associate Customer Strategy Manager, you will be responsible for leading stra...

Location

United States , Rogers

Salary:

88600.00 - 133000.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

BS degree or MS in supply chain, operations research, business management, business analytics
Strong communication and collaboration abilities
Experience working in agile processes
Experience with Power BI, Tableau, SAS or any other ETL/data visualization process
Digital experience: statistical modelling, consulting, or report automation
Strong leadership skills, communication, and collaboration abilities
Comfortable with finding insights from data and making them meaningful to all levels of employees
3+ years of supply chain experience (ex. operations, S&OP, modelling, logistics, planning, replenishment, etc.)

Job Responsibility

Bravely challenge the status quo of the business and positively work with stakeholders to implement change
Forge positive relationships with Sales, Supply Chain, and external customer teams (Walmart)
Create a reputation for operational excellence, customer obsession, and purposeful passion
Use report automation and role automation techniques to unlock human potential and drive improved execution for Unilever
Partner closely with other Associate Strategy Managers & CPFR team to build out quarterly product roadmaps for key strategy projects and digital innovation
Lead cross functional AGILE project teams to implement and realize the product vision
Manage the replenishment and inventory of a business with automated data solutions
Coach, mentor and develop the talent within our team

What we offer

Health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits
Bonus eligible

Fulltime

Associate Customer Strategy Manager

As an Associate Strategy Manager, you are expected to manage customer-focused in...

Location

United States , Hoboken

Salary:

88600.00 - 133000.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

6+ years of supply chain experience: operations, S&OP, modelling, planning, replenishment, etc.
Advanced Excel and analytical skills are a must
Experience with Power BI, SAS or any other ETL/data visualization processes are a plus
Strong leadership skills, communication, and collaboration abilities
Comfortable with finding insights from data and making them meaningful to all levels of employees. Storytelling and presentation skills are required.
Able to influence and lead a project effectively
Digital experience: statistical modelling, consulting, or report automation. DataBricks, R Programming, Python, SQL or any other technical programming language a plus.

Job Responsibility

Serve as Customer Data and Advanced Business Analytics team expert
Bravely challenge the status quo of the business, gain customer intimacy, and positively work with stakeholders to implement change
Forge positive relationships with Customer Development and Supply Chain Planning, and external customer teams in the Drug Channel – Walgreens & CVS
Create a reputation for excellence, customer obsession and purposeful passion
Independently lead Data integration projects and strategic collaborative customer initiatives across the integrated supply chains to improve Unilever performance as measured by the customer, drive revenue generation, forecast improvement and cost savings
Use report and role automation techniques to unlock human potential and drive improved execution for Unilever
Coach, mentor and develop the talent within our team

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan including health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits

Fulltime

Revenue Operations & Strategy Manager - Customer Success

We’re hiring a GTM Operations & Strategy Manager, Customer Success to own the op...

Location

United States , New York City

Salary:

160000.00 - 200000.00 USD / Year

Legora

Expiration Date

Until further notice

Requirements

5–8+ years in CS Ops, GTM Ops, or RevOps
Demonstrated experience owning data models for a GTM or post-sales function
Strong comfort with: Account- and contract-level data, Lifecycle modeling, Capacity and planning models
Ability to define clear metrics and calculation logic
Track record of translating messy reality into operable systems

Job Responsibility

Customer Success operating model
Data models, metrics & definitions (core responsibility)
Planning, capacity & performance management
Expansion & renewals motion design
Cross-functional alignment & execution

What we offer

Comprehensive salary, benefits, and tools for success
Medical, dental, and vision coverage
Flexible paid time off plus company holidays
401(k) with company match and automatic enrollment
Offers Equity

Fulltime

Customer Retention Strategy Manager

This role supports customer retention efforts by analyzing data and collaboratin...

Location

United States , Irvine; Frisco; Bellevue

Salary:

86200.00 - 155500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
At least 18 years of age
Legally authorized to work in the United States
Argument Development
Communication
Cross-Functional Project Management
Customer Insights
Customer Retentions
Data Analysis
Financial Analysis

Job Responsibility

Analyze customer data and feedback to identify problems and develop strategies that reduce customer churn
Lead projects that design and implement retention initiatives targeting specific customer segments or locations
Collaborate with internal partners across marketing, retail, finance, network, and care to build consensus and drive retention efforts
Synthesize analytical findings into clear presentations that inform decision-making by business leaders
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Medical insurance
Dental insurance
Vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Foods Customer Strategy & Planning Manager - DT

1. Lead the development and implementation of trade category plan for assigned c...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

At least 2-3 years experiences with CSP/ Trade Marketing managing level
Strong both channel, category development & data analyst
English working proficiency
Growth mindset, strong analytic skill & result-oriented

Job Responsibility

Lead the development and implementation of trade category plan for assigned channel
Work out monthly rolling forecast for assigned channel
Co-work with marketing team in launch/ re-launch and consumer promotion activities
Co-work with Shopper Marketing team in developing and executing category/ schematic shopper promotions

Fulltime

Customer Retention Strategy Manager

This role is responsible for developing and implementing customer retention stra...

Location

United States , Bellevue; Frisco

Salary:

86200.00 - 155500.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor’s degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent. Acceptable areas of study include Business, Marketing, Economics, Statistics, Engineering, Computer Science, or other quantitative/technical subject areas
3-5 years confirmed experience in CRM, lifecycle marketing, retention strategy, or customer base management
2+ years Hands-on experience building and implementing campaigns in Braze or similar marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Iterable, or similar tools)
Consulting-style problem solving with the ability to break sophisticated, ambiguous business challenges into structured analytical workstreams and actionable retention strategies
Strong understanding of lifecycle marketing strategies including segmentation, triggered messaging, personalization, and customer journey orchestration across digital channels
Hands-on experience building and implementing campaigns within CRM platforms such as Braze, including audience segmentation, journey configuration, campaign QA, and deployment
Ability to interpret large customer datasets, campaign performance metrics, and lifecycle analytics to find opportunities and optimize retention programs
Excellent written and verbal communication skills with the ability to synthesize sophisticated analytical insights into clear recommendations for business collaborators
Ability to develop compelling visual narratives and presentations that communicate retention performance, strategic insights, and business impact to leadership
Strong organizational skills with the ability to lead multiple initiatives simultaneously and drive cross-functional collaboration to deliver retention programs

Job Responsibility

Analyze customer behavior, lifecycle performance, and churn drivers to identify retention opportunities and develop targeted strategies to improve renewal and customer engagement
Design and implement lifecycle retention programs across email, SMS, push notifications, and other owned channels within the Braze platform. This includes audience segmentation, journey orchestration, campaign configuration, and deployment
Develop and implement test-and-learn strategies to optimize messaging, timing, personalization, and offer structure to improve retention performance and customer lifetime value
Partner with cross-functional teams including Product, Marketing, BI, Data Science, and Customer Experience to align retention initiatives with broader customer lifecycle and business objectives
Monitor campaign and lifecycle program performance, analyze results, and translate insights into actionable recommendations that improve retention strategies and program effectiveness
Ensure operational excellence and accuracy in campaign deployment through strong QA practices, platform governance, and adherence to CRM guidelines within Braze
Prepare and present clear, data-driven narratives to leadership highlighting retention trends, program performance, and strategic recommendations
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave

Fulltime

Sr Business Analysis Manager- Customer Experience Strategy

This role delivers insights and supports leaders in making strategic and operati...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

96700.00 - 174400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
Acceptable areas of study include Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
7-10 years Analytics experience solving analytical problems using quantitative approaches
Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)
Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Experience with Python, R, Go or similar statistics or data science language preferred
Telecommunications preferred
Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level
Problem Solving
Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment

Job Responsibility

Provide insights and recommendations that optimize experiences by collaborating with cross-functional teams across the organization
Develop and maintain data and reporting solutions including reports, dashboards, and self-service tools to support enterprise objectives
Apply analytical and modeling techniques to enhance decision-making and prioritize resources across various business options
Create and deliver executive-level presentations that clearly communicate complex analytical findings to influence leadership decisions
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave

Fulltime

Associate Manager, Strategy & Operations – Customer Experience

This role sits within the Safety Customer Experience team, focused on the most c...

Location

United States

Salary:

95200.00 - 140000.00 USD / Year

DoorDash

Expiration Date

Until further notice

Requirements

4–6 years of experience in strategy & operations, business operations, consulting, or a related field in a fast-paced environment
Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact
Highly analytical and can translate complex data into clear insights and actions
Strong operator with exceptional attention to detail and a track record of executing effectively in high-pressure, ambiguous environments
Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations

Job Responsibility

Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that reduce safety incidents on the platform
Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling
Analyze – Use data and case-level insights to identify root causes, monitor performance, and inform decision-making
Influence Cross-Functionally – Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions
Solve Complex Operational Problems – Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance

Fulltime

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Customer Strategy Manager

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