Customer Strategy Lead Job at Leeds Building Society (Leeds)

Customer Solutions Strategy & Commercial Lead

About Contilio: Contilio 3D AI is a fast-growing, AI-first SaaS scaleup based in...

Location

United Kingdom , London

Salary:

Not provided

Contilio

Expiration Date

Until further notice

Requirements

9 years’ experience in commercial/Strategy, SaaS, and Contech/Proptech roles, ideally with exposure to both enterprise sales and customer success/delivery
Strong consulting toolkit: expert in structured problem solving, structured presentations, ROI models and business cases for different buyer groups, from engineers to senior executives
Solid technical credibility: deep understanding of construction management processes, enterprise SaaS, and data workflows, plus proficiency in HubSpot, PowerPoint and Excel
Excellent communication and stakeholder management skills, with a proven track record of influencing and presenting to senior executives
Strong commercial acumen (comfortable with contracts, financial models, proposals and account strategy), and project management skills (able to deliver complex plans with agility and autonomy)
You thrive in fast-paced, hands-on and evolving enviroments

Job Responsibility

Sales and Business Development Support: Create and present high-quality decks, account win plans, proposals, contracts and other materials
Joint sales calls, lead product demos, and answer product, technical & commercial questions
Proactively generate leads, represent Contilio at events and meetings, and execute account-based marketing initiatives
Customer Delivery & Success Ownership: Develop delivery plans for enterprise customers, and lead execution ensuring fast onboarding, measurable outcomes, and long-term adoption
Ensure adoption across different user groups by aligning business processes with product capabilities, and developing training, workflows and and execution playbooks
Identify and resolve issues, collect feedback, and triage new feature requests
Continuously demonstrate Contilio's value and drive upsell and cross-sell opportunities in collaboration with account managers, or directly
Act as a trusted advisor for delivery, tech and executive teams
Customer Strategy & Commercial Growth: Build executive-ready ROI cases, strategic decks, and success plans
Develop deep industry knowledge across the construction, real estate, data center space, and translate insights into measurable customer strategies, KPIs, and processes

What we offer

base salary, variable compensation linked to commercial KPIs, and equity

Fulltime

GTM Strategy & Planning Lead

We’re hiring a high-impact GTM Strategy & Planning Lead to help shape and drive ...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

6-9 years of experience in strategy consulting, GTM strategy, or business operations roles in tech/SaaS
proven ability to run independent analysis using SQL, Excel, and Tableau/Looker
experience working with or designing for channel/partner motions in a SaaS GTM context
deep understanding of GTM fundamentals across sales, success, and channel ecosystems
strong cross-functional influence, able to align stakeholders from product to partners
clear business thinker who can connect insights to decisions and drive action

Job Responsibility

develop and execute the GTM strategy for the teamwork collection across segments, regions, and routes to market
identify whitespace and growth levers across customer lifecycle: land, adopt, expand, and renew
launch sales plays and campaigns in partnership with sales, channel, and marketing leaders
independently run quantitative analyses using SQL, Tableau, Excel, and Atlassian BI tools
build dashboards and models to track sales performance, partner contribution, pipeline coverage, and attach rates
synthesize insights into recommendations that drive revenue growth and execution improvements
collaborate across direct sales, channel sales, product, marketing, and customer success to drive aligned execution
co-design partner-specific motions to accelerate reach and adoption of teamwork collection through resellers and solution partners
lead annual planning for the teamwork from a sales perspective: goal setting, segmentation, quota, and resource allocation
contribute to executive updates and CRO staff reviews with strategy inputs and performance insights

What we offer

health and wellbeing resources
paid volunteer days
equity
bonuses
commissions

Fulltime

Industry Engagement Strategy Lead

Are you ready to shape the future of AvePoint’s presence in Australia and New Ze...

Location

Australia , Melbourne

Salary:

Not provided

AvePoint

Expiration Date

Until further notice

Requirements

Proven experience in technical evangelism, solution selling, or industry engagement within the ANZ market
Deep understanding of channel partners, customer needs, and the evolving macro environment
Exceptional communication skills, with the ability to engage both 1:1 and at scale
Passion for technology, agility in decision-making, and a collaborative spirit

Job Responsibility

Go-to-Market Leadership: Develop and deliver messaging that positions AvePoint as the solution of choice for ANZ organisations
Technical Evangelism: Act as a trusted advisor, staying current with Microsoft and AvePoint technologies, and sharing insights with customers, partners, and internal teams
Content Creation: Produce and regionalise solution-focused content for sales, pre-sales, and marketing, ensuring alignment with local regulations and customer needs
Lead Generation: Collaborate with Marketing to design and implement integrated campaigns, nurture leads, and support enablement initiatives
Thought Leadership: Build relationships with key partner advocates, co-present at events, and drive long-term solution adoption
Solutioning & Roadmap: Map business outcomes to AvePoint technology, attend advisory councils, and act as the conduit between product, marketing, and the market
Data Analysis: Monitor and report on campaign performance, providing actionable insights to stakeholders
Team Participation: Mentor junior team members, foster collaboration, and support field activities

What we offer

Competitive market-based compensation
Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC
Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, “Yay” Day, Holiday Half Day, Community Outreach Half Day!)
Mobile Phone Plan Reimbursement
Tuition Reimbursement
Dedication Awards
Employee Referral Program

Senior therapeutic area commercial strategy lead

This senior-level strategic position is part of the Immunology team at a leading...

Location

Japan , Tokyo

Salary:

13000000.00 - 16000000.00 JPY / Year

Randstad

Expiration Date

November 24, 2026

Requirements

University degree or equivalent (Marketing, Business Administration, Clinical Research, or related field)
Proven professional experience in Pharmaceutical Marketing
Experience working in a cross-functional and trans-national (global collaboration) environment
Business-level English proficiency is mandatory (reading, writing, and communication)
Demonstrable skills in business planning, analysis, and management reporting

Job Responsibility

Collaborate with the International TA team to co-develop brand strategy, ensuring the voice and requirements of the Japanese market are incorporated based on deep market insights
Based on the co-created strategy, localize and concretize tactics for the Japanese market, implementing integrated initiatives for patients, Healthcare Professionals (HCPs), and system stakeholders across all touchpoints
Orchestrate cross-functional teams to ensure operational requirements and tactical implementation remain consistent with the overall strategy
Analyze current and future brand performance, including sales forecasting, and optimize resource allocation to enhance the customer experience
Own and lead commercial peer-to-peer programs (e.g., national symposia, webinars) and strengthen relationships with academic societies to maximize TA opportunities

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日

Fulltime

Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry, ...

Location

Germany , Hamburg

Salary:

Not provided

Appinio

Expiration Date

Until further notice

Requirements

5+ years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
3+ years of leadership experience with a proven track record in leading high-performing teams, particularly in significant turnaround or fast scale-up environments
experience in supporting and consulting B2B customers - ideally in market research agencies and providers, SaaS, management consulting, or advertising/communication
a high level of energy, focus, and drive, coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function, aiming to make a significant impact in your role
a strong results focus, consistently achieving ambitious growth targets regularly
communicate confidently, clearly, and transparently in both German and English, facilitating seamless interactions across diverse teams and stakeholders

Job Responsibility

Lead, develop, and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region, each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
Prioritise coaching and empowerment for Customer Success Managers, fostering a culture of growth and continuous skill development to consistently elevate performance standards
Leverage a profound understanding of market research, innovative methodologies, and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
Innovate and refine processes, playbooks, and best practices by consistently exploring new strategies, technologies, and approaches to enhance the CS team's performance and elevate the overall customer experience
Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

What we offer

Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
If you are located in Germany or Spain, you will have access to a Subsidised Urban Sports Club membership
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces

Fulltime

Business and Customer Operations Lead

Blockchain.com is connecting the world to the future of finance. As the most tru...

Location

Ghana

Salary:

Not provided

Blockchain

Expiration Date

Until further notice

Requirements

Bachelor's degree
Interest in and familiarity with digital asset and regulated financial industries
Entrepreneurial mindset with excellent attention to detail and follow-through
Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management
Experience managing and scaling a team
Ability to work a flexible full-time schedule to coordinate with global stakeholders
Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills
Ability to creatively deconstruct complex problems and develop precise plans of action

Job Responsibility

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes
Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies
Manage relationships with high-value customers to foster loyalty and engagement
Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow
Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution
Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share
Support Blockchain.com marketing, community outreach, and operational initiatives in Ghana
Participate in new product and service development, driving product-market fit
Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs
Manage other responsibilities assigned by the General Manager, Africa

What we offer

Bonus scheme based on both company and individual performance
Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
Unlimited vacation policy
Apple equipment
Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year

Fulltime

Customer Relationship Lead

As the Customer Relationship Lead (WA), you’ll work closely with key practitione...

Location

Australia , Perth

Salary:

Not provided

PEXA UK

Expiration Date

Until further notice

Requirements

Proven experience in relationship management, ideally within FinTech, PropTech, or related environments
Legal or conveyancing background (highly regarded)
Strong commercial acumen and ability to identify problems and promote effective solutions
Excellent communication and negotiation skills with a growth mindset
Ability to understand complex customer issues and drive resolution with confidence
Demonstrated ability to articulate product value propositions
Current driver’s licence and willingness to travel
Customer-centric and relationship-driven
Positive, proactive, and solutions-focused
Confident communicator with strong attention to detail

Job Responsibility

Build and maintain trusted, productive relationships with key practitioner customers to drive loyalty, retention, and satisfaction
Conduct proactive customer meetings and account reviews aligned to retention strategies
Understand customer business needs and identify opportunities to increase utilisation of PEXA products and services
Provide tailored operational reports, insights, and updates on enhancements and new products
Canvass new customers and convert leads in line with set targets
Manage and resolve customer issues as the first point of escalation, ensuring timely follow-through
Advocate for customers internally and contribute to product and platform feedback loops
Champion PEXA’s brand at industry events, pilots, and workshops
Collaborate closely with internal teams including Customer Solutions, Product, Sales, Performance, and Operations
Support the General Manager, Practitioners as required

What we offer

Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy certifications and grow your career

Fulltime

Principal Rwd Strategy Lead

We are currently looking to recruit an experienced Principal RWD Strategy Lead t...

Location

Multiple , Remote

Salary:

Not provided

Parexel

Expiration Date

Until further notice

Requirements

8+ years of industry experience (CRO/Pharma/Data Vendor)
Strong data science/data analytics experience
Strong understanding of the clinical research process and business, medicines and medical device development, healthcare market, and related sectors
Fluent English with a fluency in Chinese an advantage also
Demonstrated ability to apply scientific or real-world data solutions to address clinical or commercial questions and needs
Experienced in budgets and cost evaluation of RWD based solutions
Strong understanding of project management principles
Advanced degree in biomedical informatics, public health, data science, life sciences, or related field required
Excellent oral and written communication skills
Strong customer focus

Job Responsibility

Lead the development and deployment of a RWD strategy for client opportunities and proposals as well as awarded work
Serve as relationship manager and primary point of contact for data providers
Participate in establishment of governance structure for data relationship building
Identify ways in which the partnership can be strengthened
Ensure data partners' needs/expectations are being met
Work with Procurement/LRM to establish/manage MSAs
Handle complex issues related to data applications and/or analysis requirements and how to remedy them
Serve as a SME to the business on the use of the data in clinical research
Identify, assess, and recommend appropriate options to expand access to RWD
Develop working knowledge of RW data sets assigned to strategy leader, keep specifications up-to-date in the data catalog

Customer Strategy Lead

Leeds Building Society

Location:
United Kingdom , Leeds

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2026

Expiration:
May 05, 2026

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