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Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including: Moving organisations to a more customer-centric model; Creating compelling customer propositions; Redefining customer journeys and personalising interactions using multi-channel strategies; Utilising the power of customer data to optimise customer engagements; Blending physical and digital engagement models to give customers a seamless service model; Using new technologies & platforms to deliver business and operating models change.
Job Responsibility:
You will be a part of high-performing teams and large-scale transformational programmes for clients, helping them leverage best-in-class technologies to delight their customers and create meaningful relationships and interactions.
Requirements:
Front office operating model change for B2B or B2C organisations
Identifying client growth opportunities and developing strategies to deliver
Designing new customer facing propositions, offerings and/or pricing strategies
Introducing new ways of working to client organisations
Customer centric process re-design
Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve
Translating strategic vision into a roadmap for change
Supporting delivery of digital transformation
Leading and facilitating design workshops
Working with a diverse set of cross-functional stakeholders
Agile delivery & frameworks
Ability to operate at all stages of a project lifecycle, from proposal to delivery
Experience managing risks and working with senior stakeholders
Strong analytical, problem-solving skills
Communication skills and the ability to influence senior stakeholders
Bringing creativity and design thinking to client problems
Experience in management consulting is highly regarded