Customer Strategy and Enterprise Architect

• Define and own the future-state customer vision for BFS
• Map current-state journeys and business capabilities, identifying gaps and constraints
• Design future customer journeys, processes and operating models
• Build and embed business architecture capability across the organisation
• Establish and govern the use of business mapping and architecture tools
• Enable teams to use these tools effectively, not just comply with them
• Align teams across value streams, identifying where common frameworks, processes and ways of working should exist
• Work closely with the Lead Technical Architect to ensure business and technology architecture evolve together
• Facilitate workshops that bring business and technical teams into alignment
• Act as a design authority, ensuring transformation initiatives align to the agreed enterprise blueprint

• Strong strategic thinking, with the ability to see how the business operates today and how it must evolve
• Proven experience in enterprise architecture, customer strategy or large-scale transformation
• Hands-on capability with BPM, TOGAF and business architecture techniques
• Confidence working across multiple teams, value streams and priorities
• The ability to align diverse stakeholders around a single, coherent vision
• A “doer” mindset, comfortable moving between strategy, design and delivery

Experience in regulated or financial services environments

• Car allowance (£7,192.50)
• performance bonus (up to 30%)
• Private healthcare for you and your family
• Company pension scheme
• Flexible benefits (gym membership, tech, health assessments and more)
• Access to an online wellbeing centre
• Discounts with a wide range of retailers
• 25 days’ holiday plus bank holidays, increasing with service, with buy/sell options
• Electric Vehicle / Plug-in Hybrid Vehicle scheme