Customer Strategy & Analytics Advisor Job at Michael Page (Istanbul)

Customer Success Manager

We are seeking a strategic and results-oriented Customer Success Manager (CSM) t...

Location

India

Salary:

Not provided

Bluecore

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or a related field
2-4+ years of experience in customer success, account management, or a similar client-facing role
Experience working with enterprise-level retail clients with complex marketing programs
Proven ability to develop and implement strategies that drive measurable results for clients
Strong analytical skills with experience interpreting data and providing actionable recommendations
Expertise in marketing campaign strategy, customer lifecycle management and performance measurement and optimization
Exceptional communication and relationship-building skills, with the ability to influence and align stakeholders
Experience working cross-functionally with technical, strategic, and data teams to deliver client success
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
High proficiency using spreadsheets (MS Excel, Google Sheets) and creating presentations (MS Powerpoint, Google Slides) for client deliverables

Job Responsibility

Serve as the main point of contact for assigned clients, deeply understanding their business goals, challenges, and marketing strategies
Develop and refine omnichannel marketing strategies that align with client objectives and drive measurable outcomes
Build trusted relationships with key stakeholders, serving as a strategic advisor and advocate for their success
Partner with clients to define success metrics and establish performance benchmarks for their marketing programs
Provide regular reporting and actionable insights to clients, demonstrating ROI and identifying areas for improvement
Monitor campaign performance metrics in collaboration with Data Analysts, identifying trends, risks, and opportunities
Proactively identify potential gaps in performance or alignment and develop proactive solutions to enhance results
Address client challenges promptly, coordinating across internal teams to resolve issues and mitigate risks
Lead regular strategic planning sessions with clients, reviewing performance, aligning on objectives, and planning upcoming initiatives
Share best practices and industry trends to help clients innovate and stay ahead in their markets

What we offer

We are committed to fair hiring practices and to building a welcoming environment for all team members
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Pricing and Packaging Strategy Director

We are looking for a Pricing and Packaging Strategy Director, reporting to the l...

Location

United States , Home-based

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in economics, marketing, or related field with 8+ years of pricing and packaging strategy experience, working either for a software company or a consulting firm
Comprehensive understanding of software pricing and packaging models, monetization strategies and pricing analytics, including different approaches to market research and when to apply each
Demonstrated success in developing and implementing pricing strategies that maximize total revenue through not only unit pricing growth but also customer acquisition, cross-sell, and retention
Experience in leading multi-stakeholder strategic projects from inception to completion, identifying and developing solutions to challenging problems, tracking impact and course correcting when required

Job Responsibility

Serve as a trusted strategic advisor to the product management team and engage with cross-functional stakeholders, including Sales, Finance and Marketing leaders
Build a robust capability to deliver insights from quantitative and qualitative research, including both transactional data analysis and direct market research, to inform data-driven decision-making and the creation of true value-based pricing strategies
Oversee governance and compliance for price-setting as a critical business process, ensuring full stakeholder engagement and alignment
Define and continuously monitor product-focused commercial KPIs (e.g. average revenue per user, product attach rate, etc.) quantifying the impact of our recommendations while identifying opportunities for continued improvement
Support annual corporate planning cycle and change management, develop clear and concise approaches to effectively communicate updates both internally and externally

Fulltime

Regional Head of Sales Operations

The Regional Head of Sales Operations is a strategic leadership role responsible...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Engineering, Economics, or related field
MBA preferred
15+ years in Sales Operations, or Strategic Planning within logistics, freight forwarding, or supply chain industries
Advanced proficiency in Salesforce.com and CRM governance
Strong command of Excel, PowerPoint, and data visualization tools (Power BI, Tableau)
Experience in pricing strategy, incentive planning, and commercial analytics
Strategic thinker with strong execution capabilities
Influential communicator with stakeholder management skills across matrix organizations
Analytical mindset with a focus on customer-centricity and operational efficiency

Job Responsibility

Lead the regional execution of global commercial excellence strategy, ensuring alignment with corporate objectives and market realities
Develop and implement regional commercial frameworks, including pricing models, go-to-market strategies, and customer segmentation
Act as a strategic advisor to regional leadership on commercial performance, market trends, and growth opportunities
Champion Salesforce.com adoption and optimization across the region, ensuring data integrity, user engagement, and actionable insights
Design and deploy sales enablement programs, including training, playbooks, and performance coaching
Drive pipeline discipline, forecasting accuracy, and opportunity management through CRM analytics and dashboards
Establish and monitor KPIs for sales productivity, customer acquisition, retention, and revenue growth
Lead commercial performance reviews, identifying gaps and driving corrective actions
Leverage data visualization tools (Power BI, Tableau) to deliver executive-level insights and strategic recommendations
Collaborate with pricing, finance, and BD teams to develop competitive pricing strategies that maximize EBIT

Vp of Customer Strategy

The VP, Customer Strategy at Cresta is a senior executive leadership role respon...

Location

United States

Salary:

Not provided

Cresta

Expiration Date

Until further notice

Requirements

15+ years of experience leading contact center, customer experience, digital transformation or AI working for a global F500 B2C company
Alternatively, 15+ years in strategic, customer-facing roles within SaaS, enterprise technology, management consulting, or professional services
Demonstrated experience leading and scaling high-performing teams in a customer strategy, consulting, or post-sales leadership role
Proven ability to operate as a trusted advisor to C-suite executives and senior enterprise stakeholders
Deep expertise in business value creation, value realization, change management, and enterprise transformation
Strong understanding of how enterprise organizations are adopting and operationalizing Generative AI solutions
Extensive experience with large-scale enterprise software implementations and complex, multi-stakeholder programs
Exceptional executive communication, analytical, and problem-solving skills, with a strong orientation toward measurable outcomes
Ability to influence across functions and levels without direct authority and drive alignment in complex organizations

Job Responsibility

Define and own Cresta’s Customer Strategy vision and engagement model for enterprise and strategic accounts
Serve as an executive sponsor and trusted advisor to C-suite stakeholders at Cresta’s largest customers, influencing enterprise-level decisions and long-term transformation roadmaps
Partner with Cresta executive leadership to align customer strategy with company priorities, growth goals, and product direction
Guide customers through AI-driven contact center, customer experience and enterprise transformations, aligning Cresta’s solutions to executive goals such as cost efficiency, revenue growth, compliance, and customer experience
Build, lead, and scale a team of Customer Strategy Directors, setting clear expectations, success metrics, and career development paths
Coach and mentor leaders on strategic account planning, executive presence, value articulation, and complex stakeholder management
Establish best practices, frameworks, and operating rhythms to ensure consistent, high-quality strategic engagements across accounts
Act as a multiplier by elevating the strategic and consultative capabilities of post-sales and go-to-market teams
Own the strategic positioning and evolution of Cresta’s professional services offerings in partnership with Services and Sales leadership
Provide executive oversight for scoping, resourcing, and deployment strategies for large, complex enterprise implementations

What we offer

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

New

Senior Adobe Digital Analytics Analyst

We’re looking for a Senior Adobe Digital Analytics Analyst to join our team. Thi...

Location

India , Noida, Pune

Salary:

Not provided

Taazaa Inc

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Marketing, or equivalent experience
7+ years of experience in Digital Marketing Analytics, Data Analysis, or Data Science
4+ years of hands-on experience with Adobe Analytics, including reporting and implementation
Experience with Adobe Customer Journey Analytics (CJA) and Adobe Experience Platform (AEP) strongly preferred
Experience with Adobe Target is nice to have
Strong experience with Adobe Analytics, Adobe Customer Journey Analytics (CJA), Adobe Launch (Tags), and Adobe Web SDK
Experience designing and working with XDM schemas and event-based data models
Familiarity with Adobe Experience Manager (AEM) and how analytics integrates with content management platforms
Experience with SQL and strong understanding of data structures and database concepts
Knowledge of advanced analytics tools (e.g., Python) is a plus

Job Responsibility

Analyze historical traffic trends, search trends, and end-to-end customer journeys across digital channels
Develop and maintain benchmarking, trending, and KPI frameworks to support customer experience and business objectives
Identify behavioral patterns and performance trends to optimize user engagement and conversion
Conduct ad-hoc and deep-dive analyses to support initiatives and stakeholder decision-making
Design, build, and maintain dashboards, reports, segments, and calculated metrics in Adobe Analytics and Adobe Customer Journey Analytics (CJA)
Leverage CJA and Adobe Experience Platform (AEP) to unify cross-channel and cross-device customer data
Design and maintain Experience Data Model (XDM) schemas and event structures to support scalable, accurate customer journey analysis
Translate business and measurement requirements into XDM-compliant data models, in collaboration with marketing, product, and engineering teams
Support AEP development and enhancements, including data modeling, schema alignment, dataset configuration, and data quality validation
Utilize AEP sandboxes to segregate data across environments (e.g., development, QA, production)

What we offer

Competitive compensation and performance-based incentives
Opportunities for professional growth through workshops and certifications
Flexible work-life balance with remote options
Collaborative culture
Exposure to diverse projects across various industries
Clear career advancement pathways
Comprehensive health benefits
Perks like team-building activities

Fulltime

Director, Head of Marketing Analytics & Engagement

As a senior leader within the Decision Intelligence team, the role holder will b...

Location

United Kingdom , London; Knutsford; Northampton; Glasgow; Greater Manchester

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

In depth knowledge of Marketing measurement and optimisation
History of successfully optimising the impact of marketing activities and business priorities to improve return on investment (ROI), customer engagement and drive business growth
Thought leader in the field of analytics
Ability to manage teams both onsite and offsite
Experience communicating technical solutions effectively to both technical and non-technical users
Extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives
Maintain broad and comprehensive knowledge of industry theories and practices within own discipline
Up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives
Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations
Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area

Job Responsibility

Shaping and influencing BUK strategy
Working with ExCo level audiences to make customer centred Decisions for our c.20m customers
Transforming the way we understand and support our customers, through the effective use of marketing measurement, the utilisation of a strong customer targeting approach and NBA
Transform the fortunes of the business through optimisation and Customer Lifecycle Management Analytics
Driving the Customer Engagement strategy and prioritisation
Strategic partner to senior stakeholders across the business, Barclays Group and 3rd parties
Driving consistently excellent outcomes and helping BUK achieve its overall strategic ambitions
Play a key role in the broader management of the team, the successful execution of objectives and activity by more-junior members, and in developing and maintaining a high-performance culture
Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights
Drive the vision and strategy across the organisation ensuring alignment with business objectives and customer needs

What we offer

Hybrid working
Structured approach to hybrid working with fixed, ‘anchor’, days
Supportive and inclusive culture and environment
Commitment to providing a supportive and inclusive culture
Explore flexible working arrangements

Fulltime

Manager, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics...

Location

Turkey , Istanbul

Salary:

Not provided

Dataroid

Expiration Date

Until further notice

Requirements

3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Desire to work in a dynamic and fast-moving startup environment
Strong data analytics interpretation skills with a consultancy mindset
Passion for supporting client’s growth through digital insights and engagement strategies
Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively
Strong knowledge of technology, digital and innovation
Excellent listening, negotiation, and presentation skills
Experience working with, and managing, stakeholders and customers
Team player, good interpersonal skills
Knowledge of the analytics market and data infrastructure

Job Responsibility

Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth and retention in global and local markets
Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Collaborate with product development teams to prioritize and shape the product backlog
Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved
Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements
Collaborate with account and business development teams to support market expansions and revenue growth

What we offer

Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday
Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable
Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey
Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together
Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued

Fulltime

Customer Strategy & Analytics Advisor

Michael Page

Location:
Turkey , Istanbul

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

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Requirements:

Additional Information:

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