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Customer Specialist

Australia, Eagle Farm · Job Posted January 18, 2026
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Job Description

We are looking for a Customer Specialist to join our team and play a pivotal role in retaining and expanding our small to medium-sized customer base. This hybrid role combines remote and on-site work, focusing on proactive engagement through telephony channels, leveraging strategic sales methodologies to deliver tailored solutions that promote sustainable growth.

Job Responsibility

  • Perform outbound and inbound calls to understand customer needs, resolve concerns, and drive retention within the small to medium business segment
  • Manage the entire sales process—from lead qualification to order placement and post-sale follow-up
  • Apply targeted retention initiatives and sales strategies based on company playbooks to reduce churn and increase loyalty
  • Identify cross-sell and upsell opportunities to grow revenue within existing accounts by promoting Motions capabilities
  • Keep customer records current and accurate in CRM and ERP systems to support decision-making and performance tracking
  • Work closely with sales, product management, and branch teams for seamless customer experiences
  • Monitor and report on sales and retention metrics to meet targets and inform strategy

Requirements

  • Proven experience in customer retention, account management, or sales growth, preferably within the small to medium business market
  • Expertise in telephony-based customer engagement with the ability to handle high-volume inbound and outbound calls
  • Familiarity with sales playbooks, structured sales methodologies, and CRM systems
  • Strong verbal communication, negotiation, and problem-solving skills
  • Self-motivated, results-driven with the ability to work independently and prioritize effectively
  • Proficient with MS Office (Excel, Word, Outlook, PowerPoint), ERP systems, HRIS, and Power BI or similar reporting tools
  • You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position

Nice to have

  • Experience or knowledge of the industrial industry is a plus but not mandatory
  • Strong teamwork, adaptability, resilience, and a customer-centric mindset

What we offer

  • Incentive scheme to celebrate and reward our success
  • Group discounts from a range of automotive & industrial suppliers e.g. Repco
  • As Motion is part of the Genuine Parts Company (GPC) Group, there is opportunity to collaborate with peers across the Asia Pacific region
  • Ongoing training and career development
  • we genuinely care about supporting you to reach your full potential
  • An inclusive culture that embraces the diversity of our people
  • Free flu shots and counselling services with our Employee Assistance Program, and access to mental health and well-being support initiatives
  • Supplied uniform of choice to foster a strong sense of team spirit and belonging
  • One paid Volunteer Leave Day each calendar year, allowing you to give you to the community with our full support
  • Parental Leave Top-Up Allowance to provide extra financial support when welcoming new family members

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