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Customer Solutions Team Manager

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Nixon Hire

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Location:
United Kingdom , Newcastle Upon Tyne

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As the Customer Solutions Team Manager, you will lead the front-line by managing our team of Site Solutions Coordinators (Sales Advisors) that oversee our hire enquiries from our customers across all sectors. You will manage a team responsible for handling hire enquiries, ensuring right first-time service, commercial discipline, and a consultative approach to every interaction. You will play a pivotal role in driving enquiry conversion, building revenue and growth through identifying value-add opportunities that support our strategy.

Job Responsibility:

  • Lead the front-line by managing our team of Site Solutions Coordinators (Sales Advisors) that oversee our hire enquiries from our customers across all sectors
  • Manage a team responsible for handling hire enquiries, ensuring right first-time service, commercial discipline, and a consultative approach to every interaction
  • Drive enquiry conversion, building revenue and growth through identifying value-add opportunities
  • Lead, coach, and develop a high-performing Customer Solutions team
  • Conduct regular 1:1s, coaching, and performance reviews
  • Ensure accurate logging and processing of hires
  • Deliver against KPIs include response time, conversion rates, upselling/cross selling, CSAT, and accuracy.

Requirements:

  • Proven experience in a fast-paced sales, or customer service environment
  • Product/Hire knowledge is desirable but not required
  • History of managing teams to deliver both commercial and service performance
  • Commercial awareness with understanding of pricing discipline and margin control
  • Excellent communication, empathy, and customer-handling skills
  • Strong organisational skills and resilience under pressure.

Nice to have:

Product/Hire knowledge is desirable but not required.

What we offer:
  • 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
  • Workplace Pension Scheme
  • Life Assurance Scheme
  • Employee Assistance Program
  • High Street Discount Vouchers
  • Discounted Gym Membership
  • Health & Wellbeing Discount Vouchers
  • Cycle to Work & Home & Tech Scheme Benefits
  • Milestone Birthdays Additional leave
  • Work Anniversary Bonus’s
  • Refer a Friend Scheme
  • Enhanced Workplace Pension
  • Reward and Recognition Programme
  • Milestone Birthday – Extra Day Off
  • MyActiveDiscounts - Discounted Gym, Fitness and Travel
  • Charity Match Funding

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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