Customer Solutions Team Manager Job at Nixon Hire (Newcastle Upon Tyne)

Technical Customer Solutions Manager Intern

Amazon internships across all seasons are full-time positions, and interns shoul...

Location

United States , New York

Salary:

108000.00 - 185000.00 USD / Year

Amazon

Expiration Date

Until further notice

Requirements

Currently enrolled in a bachelor’s degree with a graduation conferral date between May 2027 and July 2027
Are enrolled in a academic program that is physically located in the United States
Are 18 years of age or older
Work 40 hours/week minimum and commit to 12 week internship
Experience in one or more technology domains, including but not limited to: Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows), AI/ML
Experience with Gen AI, Large Language Models (LLMs), Machine Learning (ML), etc

Job Responsibility

Develop cloud adoption strategies, migration roadmaps, and business case frameworks that CSMs leverage in customer engagements
Research and evaluate generative AI and agentic AI use cases relevant to financial services and synthesize findings into actionable recommendations
Conduct analysis on financial services industry trends, competitive landscapes, and emerging cloud and AI adoption patterns to strengthen customer narratives
Build and refine executive briefing documents, program status reports, and adoption maturity assessments
Analyze customer cloud usage patterns and migration data to surface insights that drive decision-making
Contribute to internal tooling, playbooks, and best-practice frameworks that scale the impact of the CSM team, including leveraging AI/ML tools to improve team productivity
Partner cross-functionally with Solutions Architects, Account Managers, and Partner teams to synthesize inputs into cohesive plans
Complete the AWS Cloud Practitioner, AI Practitioner and Solutions Architect Associate Certification while also participating in technical training, mentorship, and professional development events
Complete a capstone project that delivers measurable impact to the GFS team or our customers' cloud journeys
Create solutions that address customer business problems and accelerate the adoption of AWS services

What we offer

EAP
Mental Health Support
Medical Advice Line
401(k) matching

Fulltime

Technical Customer Solutions Manager Intern

At Amazon Web Services (AWS), we are working to be the most customer-centric com...

Location

United States , New York

Salary:

108000.00 - 185000.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

Currently enrolled in a bachelor's degree with a graduation conferral date between May 2027 and July 2027
Are enrolled in a academic program that is physically located in the United States
Are 18 years of age or older
Work 40 hours/week minimum and commit to 12 week internship
Experience in one or more technology domains, including but not limited to: Networking fundamentals, Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows), AI/ML
Experience with Gen AI, Large Language Models (LLMs), Machine Learning (ML), etc.

Job Responsibility

Create solutions that address customer business problems and accelerate the adoption of AWS services
Interface with customer stakeholders, including developers, solutions architects, and team leads
Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams
Develop cloud adoption strategies, migration roadmaps, and business case frameworks that CSMs leverage in customer engagements
Research and evaluate generative AI and agentic AI use cases relevant to financial services and synthesize findings into actionable recommendations
Conduct analysis on financial services industry trends, competitive landscapes, and emerging cloud and AI adoption patterns to strengthen customer narratives
Build and refine executive briefing documents, program status reports, and adoption maturity assessments
Analyze customer cloud usage patterns and migration data to surface insights that drive decision-making
Contribute to internal tooling, playbooks, and best-practice frameworks that scale the impact of the CSM team, including leveraging AI/ML tools to improve team productivity
Partner cross-functionally with Solutions Architects, Account Managers, and Partner teams to synthesize inputs into cohesive plans

What we offer

EAP
Mental Health Support
Medical Advice Line
401(k) matching

Fulltime

Customer Solutions Manager

We are searching for a Customer Solutions Manager (CSM) for an operator of a bra...

Location

United States , Lancaster

Salary:

110000.00 - 135000.00 USD / Year

Bemana

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience
3+ years of experience in a customer-facing role, preferably in a data center or related technical environment
Strong understanding of data center operations and infrastructure
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple priorities and work effectively in a fast-paced environment
Proficiency in Microsoft Office Suite and CRM software

Job Responsibility

Serve as the primary point of contact for customer operational needs within the data center
Act as an onsite liaison between Customer and Critical Facilities team to address customer requests, resolve issues, and ensure consistent customer experience and support
Facilitate the provisioning of new team members and devices within the customers system, ensuring efficient onboarding and access to necessary resources
Manage and train onsite team in all Customer systems and processes to include site access, and others
Manage relationships with key vendors, including contract management, performance monitoring, and issue resolution
Ensure all vendor contracts are current, cost-effective, and aligned with customer service standards
Maintain accurate and up-to-date vendor documentation, including Certificates of Insurance (COIs) and W9 forms, in a centralized and easily accessible repository
Develop and deliver regular customer reports, including monthly and annual reports, to provide transparency into service delivery, performance metrics, and operational status
Manage operational onsite programs to include compliance, incident management, environmental health and safety (EHS) reporting, and support for onsite audits

What we offer

Comprehensive benefits package with generous 401k matching and immediate vesting
Exciting opportunities for career growth
Robust health and wellness program
Competitive time off policy (3 weeks + 12 holidays)
Positive work culture, prioritizing employee well-being, long-term relationships, and career advancement
Opportunity to work at a brand-new data center on the cutting edge of technology and industry
Relocation assistance available

Fulltime

Customer Solutions Manager

As a Customer Solutions Manager, you will report directly to the Head of Custome...

Location

United Kingdom , London

Salary:

Not provided

Ticketek Entertainment Group

Expiration Date

Until further notice

Requirements

Experience in Omni-channel support - Phone, Email, Social & Trust Pilot Platform
Previous experience in sales over the phone (processing orders, invoicing, etc.)
Proven customer service experience across phone, email, and CRM systems, specifically Zendesk, with at least 1 Year Experience
Communicates with confidence, style, and professionalism across all levels of business relationships
Is adaptable and able to thrive in a fast-paced, ever-changing environment
Demonstrates strong problem-solving skills, with the ability to design and implement innovative solutions to everyday challenges
Has excellent time management skills and can effectively manage competing priorities and deadlines
Possesses a strong attention to detail
Can quickly build rapport and develop positive, long-lasting client relationships
Is a collaborative team player, motivated to deliver exceptional results

Job Responsibility

Respond to customer enquiries across multiple channels, including phone, email, social media, and Trustpilot
Print and pack tickets for customers attending upcoming events, where required
Produce weekly reports for clients
Lead the team and provide support with complex or escalated cases
Collaborate effectively with a wide range of internal and external stakeholders
Work on event days, including weekends, during peak periods
Demonstrate flexibility to meet the needs of the business
Deliver in-person and virtual training sessions for clients and external agencies, as required
Develop comprehensive training materials and documentation to support new projects and client onboarding

What we offer

23 days annual leave plus Birthday leave
Enhanced pension contributions, sick and family leave
Complimentary tickets
Recognition Awards
Employee Assistance Programme

Fulltime

Manager, Customer Solutions Engineering

Customer support is on the very front-lines of assisting our dbt Cloud customers...

Location

Australia

Salary:

203000.00 - 246000.00 AUD / Year

dbt Labs

Expiration Date

Until further notice

Requirements

Extensive experience in technical support or engineering, preferably with enterprise-level customers in a SaaS environment
A proven track record of building and leading high-performing technical support or engineering teams
Exceptional problem-solving skills, with a capacity to handle complex technical issues and provide effective solutions
Excellent communication and interpersonal skills, capable of navigating diverse cultural and regional nuances within a global team
Adeptness at project and program management, with a keen ability to organize, prioritize, and manage cross-functional projects

Job Responsibility

Lead and develop a team of Customer Solutions Engineers across the APJ regions, ensuring high-quality technical support for enterprise customers
Strategize and implement support processes to enhance support operations, facilitating smooth and efficient issue resolution
Foster a culture of continuous learning and professional growth within your team, ensuring they are equipped to support the evolving landscape of dbt Cloud and the modern data stack
Collaborate with cross-functional teams to enhance customer satisfaction, drive product adoption, and ensure a seamless customer experience
Monitor and analyze team performance, providing regular feedback and coaching to improve efficiency and effectiveness
Advocate for customers within the organization, ensuring their needs and feedback influence product development and innovation
Lead by example, offering hands-on support and guidance to both customers and team members, driving towards excellence in every interaction

What we offer

Unlimited vacation
401k w/3% guaranteed contribution
Excellent healthcare
Paid Parental Leave
Wellness stipend
Home office stipend

Fulltime

Telco Solutions Customer Project Manager

We’re looking for a proactive and dynamic Project Manager for managing end-to-en...

Location

Spain , Las Rozas

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Engineering, or related discipline with over 7 years of experience implementing IT solutions as a project manager in the Telco industry
Minimum 3-5 full life cycle IT implementations as an IT project manager in the Telco industry
PMP Certified
Fluency in English

Job Responsibility

Manage medium to large projects with more than 20 team members, including responsibility for project scope, schedule, and cost
Manage client relationships
Manage mid to upper-level client delivery relationships
Frequently represent the organization to external customers/clients
Manage communication to the project team and stakeholders
Manage risks and issues in projects and lead them to closure
Maintain requirements traceability matrix, working with business analysts and architects
Enable team collaboration by conducting workshops, meetings, etc.
Follow up on tasks assigned to project team members and resolve blockers to enable teams to make progress
Escalate issues to senior management and stakeholders to resolve impediments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Product Manager, Customer Success Solutions – CRM Platforms

At General Motors, our product teams are redefining mobility. Through a human-ce...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

106600.00 - 192700.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent practical experience)
7+ years of Product Management experience in large‑scale enterprise software, CRM, or digital platform environments or similar experience in a start-up enterprise
3+ years of hands‑on experience with Salesforce Service Cloud or equivalent (e.g., configuration, case/queue management, omni‑channel)
Strong understanding of contact center solutions (telephony/CTI integration, case management, advisor workflows, knowledge integrations, and digital self‑help journeys)
Demonstrated experience with Agile product delivery and tooling (e.g., Jira/Jira Align/ADO), including roadmap definition, backlog management, and cross‑team execution
Proven ability to use data and analytics to drive prioritization, measure impact, and communicate trade‑offs
Exceptional communication, stakeholder management, and problem‑solving skills, consistent with Level 7 IC expectations (independent execution, broad cross‑functional impact, and support/mentorship of others)

Job Responsibility

Define and evolve the CRM platform vision and strategy using customer insights, operational data, and business priorities
Align CRM platform direction with Global CX strategy, CXP roadmaps, and enterprise digital transformation goals
Anticipate cross‑product dependencies
influence adjacent roadmaps so contact center and self‑help experiences are coherent, scalable, and reusable
Serve as the subject matter expert for the Contact Center Advisor CRM platform (Salesforce Service Cloud and connected systems) for business, CXP, and engineering partners
Partner with Solution Architecture, Engineering, Program Management, and Quality Engineering to ensure the platform is scalable, consistent, and resilient, and that investments balance speed, stability, and technical debt
Define and monitor platform health and performance KPIs / SLIs / SLOs (adoption, throughput, SLAs, latency, error rates) and use them to drive continuous improvement and funding decisions
Engage with Salesforce and peer enterprise teams to assess roadmap items, best practices, and platform patterns that can be leveraged at GM scale
Own intake, prioritization, and backlog for CRM platform features, balancing enterprise transformation goals, regulatory needs, and regional operational requirements
Lead roadmap and release planning with PMO and Engineering, making clear trade‑off and sequencing decisions across brands, regions, and use cases

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Customer Solutions Engineering Manager

The Customer Solutions Engineering Manager leads a multidisciplinary engineering...

Location

United States , North Reading

Salary:

138900.00 - 222300.00 USD / Year

Teradyne

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Electrical, Mechanical, or Systems Engineering or equivalent experience
10+ years of experience in semiconductor capital equipment
3+ years in a leadership role managing complex, multidisciplinary engineering projects
Primary experience: Leading engineering development for semiconductor capital equipment or complex mechanical/electrical systems
Primary skill: Strong technical leadership with the ability to balance technical depth and business priorities
Secondary skill: Cross‑functional collaboration with engineering, manufacturing, and customer‑facing teams
Additional experience in hardware/software integration, system reliability, and custom product configuration
Individual soft skills: Exceptional communication, analytical thinking, and problem-solving abilities
Team soft skills: Mentorship, influence without authority, and fostering an agile engineering culture

Job Responsibility

Lead the engineering effort to adapt SLT base equipment platforms for unique customer device configuration and test execution needs
Develop custom test site designs, including slot configuration, SLT board support, DUT thermals, and automation solutions
Collaborate with customers, applications engineering, and software teams to build software specials, data processing flows, and custom test execution capabilities
Build and oversee material demand planning, custom hardware builds, testing, and deployment activities for customer‑specific solutions
Support on‑time field deployment and production readiness of customized systems
Partner cross‑functionally with Product Marketing, Core Engineering, Project Management, Product Support, and Manufacturing
Mentor and guide a matrixed engineering team, fostering technical excellence and agility
Ensure technical risks are identified early with comprehensive mitigation strategies in place

What we offer

Medical
Dental
Vision
Flexible Spending Accounts
Retirement savings plans
Life and disability insurance
Paid vacation & holidays
Tuition assistance programs
Discretionary bonus(es) based on financial performance

Fulltime

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Customer Solutions Team Manager

Job Description

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