Customer Solutions Specialist Jobs

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

Job Responsibility:

Conduct outbound telemarketing calls to existing bank customers with the objective of cross-selling suitable financial products – Cards, Personal Financing, CASA, Premier (upgrade & cross-sell)
Achieve daily KPIs (e.g., number of calls, talk-time, submissions) and meet or exceed monthly performance expectations (PE)
Identify and maximize sales opportunities through effective customer engagement and needs-based selling
Proactively work with Team Managers, Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities
Provide professional and customer-centric sales interactions that align with customer needs
Ensure accurate product information and disclosures in line with regulatory and compliance requirements
Handle customer objections professionally and escalate complex cases when necessary
Contribute positively to a collaborative and supportive team environment
Share product knowledge, successful sales techniques, and best practices with peers
Participate actively in training, coaching sessions, and team huddles to improve performance
Adhere to call scripts, sales guidelines, and process requirements to ensure compliance
Maintain accurate call and sales records in contact centre systems
Ensure all customer data is handled securely and in line with data protection standards

Requirements:

Min SPM qualification
Diploma/Degree in any field or equivalent sales experience would be an added advantage
Team player with an energetic and flexible working style
Strong interpersonal and communication skills with the ability to engage with customer effectively
Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments
Immediate right to work locally and no relocation need

Nice to have:

Diploma/Degree in any field
Equivalent sales experience
Multilingual ability (English, Bahasa Malaysia and/or Mandarin)

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
October 14, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Solutions Specialist