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Bentley Systems Logo Bentley Systems · IT - Software Development

Customer Solutions Specialist

United Kingdom, London · Job Posted May 15, 2026
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Job Responsibility

  • Act as a technical partner to regional sales teams throughout the customer lifecycle
  • Design and recommend solution architectures aligned to customer needs and expectations
  • Deliver demonstrations, webinars, and customer training sessions
  • Support customers in improving their data management processes and outcomes
  • Monitor customer satisfaction and proactively support positive experiences
  • Assist with product upgrades, new releases, and the introduction of new solutions
  • Build long-term credibility by being responsive, knowledgeable, and accountable

Requirements

  • Experience in geoscience data solutions, best practice data management, and subsurface data workflows - 5 years minimum
  • Experience in cloud solutions would also be desirable
  • Tertiary qualification in geology, hydrogeology, earth sciences, engineering, or a closely-related discipline
  • Operational experience in mine operations, exploration, civil ground engineering, consulting an advantage
  • Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage
  • Experience in MX Deposit, Imago, Central, and Leapfrog would be advantageous
  • Technical orientation and natural curiosity for how software works and a passion for being regarded as an expect user and technical guru
  • Relationship building abilities
  • Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practise, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility
  • Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements
  • Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales
  • Be able to demonstrate and train customers across the entire software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings
  • Confident oral and written communication skills in English
  • Additional languages advantageous
  • Proven team player with a self-starter attitude with ability to work well independently and self-manage workload effectively

Nice to have

  • Experience in cloud solutions
  • Operational experience in mine operations, exploration, civil ground engineering, consulting
  • Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management
  • Experience in MX Deposit, Imago, Central, and Leapfrog
  • Additional languages

What we offer

  • Investment in training, enablement, and product knowledge development
  • A supportive regional and global team environment
  • Opportunities for international exposure and professional growth
  • A clear sense of purpose and impact in the work you do
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